"Excellent Ownership Experience"
"Ownership Experience" sums up every aspect of buying and owning a vehicle and everyone at Richmond Ford that I've had a chance to work with seems interested in making my ownership experience "Excellent". The buying process with Chris Burnette was smooth and painless. Unfortunately, I had some issues with my new truck, but everyone I dealt with seemed genuinely interested in fixing my issues and making me happy. They worked hard to make that happen.
I believe good customer relations starts at the top, and Mike Serpico has done a great job making sure all of his employees maintain a "customer first" attitude. They really do make me feel like I am very important to them. I've ended up very happy with my experience and am glad I found Richmond Ford.
"Had a minor mishap on my brand new vehicle. Stopped in to..."
- Mike M
Had a minor mishap on my brand new vehicle. Stopped in to see my salesman Chris Burnette. He walked me over to Chris Jones, who promptly fixed everything perfectly and quickly. Back on my way and sad no more.
To a person, the folks at Richmond Ford were friendly, helpful, competent, and knowledgeable. They bent over backward to make our buying experience pleasant and enjoyable. Our salesperson, Chris Burnette, was outstanding, functioning as our advocate, and making us feel as if we were 'one of the family'! I would not hesitate to refer my closest friends to Richmond Ford , and will certainly turn to them for my future automobile needs. We visited many dealerships (two other Ford dealerships, as well as Lexus, Cadillac, Buick, Hyundai, Toyota, and Infinity) in our search for the right vehicle to meet our needs. None of these compared with the treatment we received from Chris and the friendly staff of Richmond Ford! With Gratitude, Bruce and Deborah Leary, Midlothian, Va.
"Purchase of Lincoln Contental"
This is the third new vehicle that we have purchased from Richmond Ford Lincoln. We have always dealt with Chris Burnette and found him to be an outstanding salesman, he is extremely personable, patient, honest, just an outstanding person who is a pleasure to deal with. Also other employees at the dealership have been very helpful and kind.
"Great Dealership, Team and Salesman"
- Bruce Worsham
I would like to say all the team at Richmond Ford Lincoln were great. Salesman Chris Burnette was a pleasure to work with, and really cared, and listened to my terms. Dino, and James Johnson were also great to work with. I had a small issue with the truck after purchasing also and they were quick to resolve it and make it right. I highly recommend Richmond Ford Lincoln, and Chris for your next new vehicle purchase rather it be new or used they stand behind quality and excellence, and deliver on it. Greatly appreciative
"2019 Nautilus Purchase"
Had an amazing experience working with Chris Burnette. He is #1 (Top Quality) Salesman in my book. Hands down, no doubts! Chris is patient, attentive to his customers needs and requests. Chris amazed me at how dedicated and reliable he is when it comes to providing his customers with the greatest service they deserve. I highly praise and recommend him. I have had many personal buying experience with salesman, Chris is made of different fiber to the core. I highly recommend Chris Burnette, without hesitations and without a shadow of a doubt. Chris has raised the bar so high, it'll be nearly impossible for any salesman to come up and out-perform his quality service! I'm grateful to Evelyn that she paired me up with the best Salesman Richmond Ford Lincoln had to offer. My wife and I are so happy with our new 2019 Linconl Nautilus - Select w/ a full package...
"Treated like a king and queen!"
Our salesman, Chris Burnett, treated us like family. No pressure sales technique made us feel comfortable. He listened to what we wanted and worked to make it happen. Features were demonstrated and explained in detail with out making us feel rushed when we still had questions. We have bought four of our cars from Richmond Ford and Chris has always been our salesman. Our finance person, Roger McGowan, thoroughly explained our paperwork and answered all our questions.
Other Employees Tagged:
"Great Service & follow up "
Big shout out to Chris P., & the whole team at Richmond Ford Saturday 02/17/18. They helped us get out of a negative equity loan with our trade in & into a 2017 Ford Escape. It wasn't about good enough, it was about I'm going to do what's necessary to try to help you. The entire process worked out the best way possible for us and the entire team that night with lots of patience and hard work on the staffs part. Everything in the paperwork before signing was explained by Chris, not glossed over or fast tracked for us to sign and read "later". Great job by Richmond Ford Lincoln staff. All contact afterwards has been great, there if follow up and follow through, words I rarely associate with a car dealership. All sales associates helped and answered questions about vehicle features. Even pricing certain accessories at the parts counter a later date was easy and pleasant.
"Excellent Customer Service "
A huge thank you to The entire team at Richmond Ford Lincoln Mike Serpico, Keith Burks, Nick Awad, Dino Faupel, Christy Nichols, and Chris Burnette. They all made my car buying experience easy and I was able to get exactly what I wanted. Chris took the time to show me how every feature on the vehicle worked. Thank you all for all you did to make the process simple.
"Class Act and Amazing People! "
If you’re looking for the best car buying experience then look no further! From sales to service this dealership is the best of the best! I purchased a 2017 Ford Explorer and the staff made me feel welcome from the moment I walked in the door. They had the vehicle my wife and I wanted and we were in and out of the dealership in an hour! Fast friendly service and respected my time as a consumer. Special shout out to my salesman Chris Burnette, Dino the Sales Manager, and Mike Serpico for making this the easiest car buying experience ever. They truly treated us like family and I will certainly be back! Well done Richmond Ford Lincoln!