"Treated like a king and queen!"
Our salesman, Chris Burnett, treated us like family. No pressure sales technique made us feel comfortable. He listened to what we wanted and worked to make it happen. Features were demonstrated and explained in detail with out making us feel rushed when we still had questions. We have bought four of our cars from Richmond Ford and Chris has always been our salesman. Our finance person, Roger McGowan, thoroughly explained our paperwork and answered all our questions.
Other Employees Tagged:
"Great Service & follow up "
Big shout out to Chris P., & the whole team at Richmond Ford Saturday 02/17/18. They helped us get out of a negative equity loan with our trade in & into a 2017 Ford Escape. It wasn't about good enough, it was about I'm going to do what's necessary to try to help you. The entire process worked out the best way possible for us and the entire team that night with lots of patience and hard work on the staffs part. Everything in the paperwork before signing was explained by Chris, not glossed over or fast tracked for us to sign and read "later". Great job by Richmond Ford Lincoln staff. All contact afterwards has been great, there if follow up and follow through, words I rarely associate with a car dealership. All sales associates helped and answered questions about vehicle features. Even pricing certain accessories at the parts counter a later date was easy and pleasant.
"Excellent Customer Service "
A huge thank you to The entire team at Richmond Ford Lincoln Mike Serpico, Keith Burks, Nick Awad, Dino Faupel, Christy Nichols, and Chris Burnette. They all made my car buying experience easy and I was able to get exactly what I wanted. Chris took the time to show me how every feature on the vehicle worked. Thank you all for all you did to make the process simple.
"Class Act and Amazing People! "
If you’re looking for the best car buying experience then look no further! From sales to service this dealership is the best of the best! I purchased a 2017 Ford Explorer and the staff made me feel welcome from the moment I walked in the door. They had the vehicle my wife and I wanted and we were in and out of the dealership in an hour! Fast friendly service and respected my time as a consumer. Special shout out to my salesman Chris Burnette, Dino the Sales Manager, and Mike Serpico for making this the easiest car buying experience ever. They truly treated us like family and I will certainly be back! Well done Richmond Ford Lincoln!
"Best dealership ever"
I have purchased from this dealership before and as usual with all of my visits I was not disappointed. Chris Burnette was great, I would recommend this dealership over any and I have bought over 15 brand new Ford Lincoln products.
"Purchase of 2017 Edge"
Every one was friendly and helpful. Completely professional and knowledgeable. Chris Burnette, our salesperson, was excellent. We had such a great experience on Sunday that we took my mother back on Wednesday and she bought a Fusion Platinum. Very good prices and incentives.
"Went the extra mile"
- Lincoln Man
I was greeted at the door, and since I indicated I wished to look at the Lincolns was introduced to Chris as the Lincoln sales person. Over the next three days Chris let me test ride two different MKcs so I could compare the ride differences of the front wheel drive/all wheel drive models. I preferred the all wheel drive. I also had a friend who was a ford retiree and had helped me get a discount for two Lincoln purchases and so I wanted to get his assistance with a third. Well this friend is now 88 and has moved. During which time he lost the number to call ford to get a pin number. Chris secured the number and helped my friend. Next,, the colors available on the lot were not suitable to me, so Chris was able to secure the color I desired from a dealer in Pennsylvania and it arrived today. Well to make a long story shorter I am home tonight in the 2018 Lincoln MKc. Thank you so much for going the extra mile for me to purchase the car I really wanted.
"Couldn't have asked for a better salesman"
- margaret kelland
I bought a 2017 Ford Escape from Chris Burnette at Richmond Ford last month and would recommend him to anyone looking to buy a vehicle. Chris worked diligently to help me find the vehicle that fit my requirements and my budget. His customer service was superb. He paid attention to every detail and provided lots of good information to help me make my decision. I also worked with Vinnie Ingarra on the financial end and he was also very accommodating and thorough in working out the details. I am a repeat customer and regularly recommend Chris and the team at Richmond Ford. Great job!
Other Employees Tagged:
"Best buying experience we've ever had!!"
The entire team is amazing!!! If you are looking for a no pressure (this is what sold me), professional, knowledgeable (Chris Burnette knows his vehicles...this is what sold my husband), sincere team, Richmond Ford is the place for you!!! Top notch dealership hands down!!!!
"Good buying experience (but)"
I would have giving 5 star (but) I still don't have my wheel lock key, or my siriusxm. Good people to work with. Thanks
Other Employees Tagged: