Chris Carroll | Page 2

Excellent service! Chris Carroll did a great job getting the warranty repair work done and the other service needed! Chris Carroll did a great job getting the warranty repair work done and the other service needed! More

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Porsche Woodland Hills is a gorgeous dealership with a knowledgeable and friendly team. Terrific experience! knowledgeable and friendly team. Terrific experience! More

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He was terrific. He was very professional, quick and he got me everything I needed in record time. He was very professional, quick and he got me everything I needed in record time. More

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The sales team is exceptional, but the service team needs improvement, particularly in terms of responsiveness and proactiveness. I had to visit the dealer four times for the same issue, leaving my vehicle w improvement, particularly in terms of responsiveness and proactiveness. I had to visit the dealer four times for the same issue, leaving my vehicle with the service department for a week with no resolution, despite the issue being under warranty and the resolution being known and recurring.. I wasted a significant amount of time going back and forth for the same problem that should have been resolved under warranty. Needless to say, it was very disappointing and quite frustrating. The part that was the most frustrating was "the kicking the can down the road" part. I am not sure if it was because the vehicle was not purchased there or some other reason, but the extent to which I had to endure to resolve the issue was unacceptable. The expectation, regardless of where the vehicle was purchased, should have been resolution and not deferred resolution, whereby the selling dealership had to place multiple calls to get this resolved with Woodland Hills. It should never have come to this, where the customer experience was impacted due to the lack of being proactive, poor responsiveness, and not being customer-centric. The issue was resolved in one day after a month. I am glad that my problems are now resolved, but it has eroded my confidence in the brand and its service department, as it should not have taken 4 weeks to resolve the issue I experienced. . More

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I couldn't have gotten better service. From our first encounter when I was buying my Porsche, and had to fix a few things before I drove it off the lot to this time, Chris Carrol has been From our first encounter when I was buying my Porsche, and had to fix a few things before I drove it off the lot to this time, Chris Carrol has been an ideal person to work with. He's patient, he listens. I've felt taken care of the entire time. I've been so impressed with my experience at Porsches, but Chris has made it feel like home turf and a place I can truly trust. I also thought the video I was sent of the technician diagnosing my car was incredibly helpful. I’ve never seen that before and it was awesome. Thanks again! More

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As always fantastic experience from the moment you drive up, get helped by the service advisor (Chris C rocks), sip a latte, get an Uber and later pick up your ride again. up, get helped by the service advisor (Chris C rocks), sip a latte, get an Uber and later pick up your ride again. More

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The service was amazing……. .the porters were very courteous and helpful.. Chris the service writer was by far the best writer I have had help me… He couldn’t have more helpful .the porters were very courteous and helpful.. Chris the service writer was by far the best writer I have had help me… He couldn’t have more helpful and. knew what the problem was immediately…. Thank you Chris!!! More

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Chris is consistently excellent and knowledgeable. His attention to detail and follow-up is a huge plus for the dealership. His attention to detail and follow-up is a huge plus for the dealership. More

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Excellent service department. Everyone is on top of their game to make sure that you are taken care of and all of your problems and concerns are addressed. Everyone is on top of their game to make sure that you are taken care of and all of your problems and concerns are addressed. More

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Chris took care of all my needs and kept me informed on the progress of the service call! Great service! Thanks! the progress of the service call! Great service! Thanks! More

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