Chris Clark | Page 3

Parks Hyundai of Gainesville responded

Hello and thank you so very much for the wonderful FIVE-STAR Review of your car buying experience at Parks of Gainesville and, in particular, calling our Chris Clark. He asked me to forward a BIG thank you direct from him to you in this response...you have made his day, no week, no more like his month with you comments. Sharing our feedback is a big deal for the Sales Staff as many Customers will select the Salesperson of choice based on the DealerRater Reviews. My name is Brent Russell and I am responsible for reading every review. We do this to identify customer suggested opportunities to strengthen our sales performance and Services - we have learned to embrace CHANGE for the BEST . At Parks we really do LISTEN to our Customers. Please do not hesitate to call or email me at any time with questions or concerns. You can reach me at the phone or email address shown below. I am here to serve you. With Respect, Brent Russell Director, Customer Relations - "The Guy with the Hat" (352) 372-4251, extension 63226 (rings direct to my desk) BRussell@ParksofGainesville.com

Parks Hyundai of Gainesville responded

My name is Brent Russell and I wanted to take a moment to say Thank You for taking time out of your busy day to share your shopping experience with Chris Clark at Parks Hyundai of Gainesville. I read every review in order to identify opportunities for us to strengthen your experience with our Dealership. Please do not hesitate to call or email your thoughts/comments to us at any time. I am here to serve you. In addition, should you need any special assistance, I invite you to keep my contact information handy. You can reach me at (352) 372-4251, extension 63226 or via email at BRussell@ParksofGainesville.com. We are always looking to grow stronger. With respect, Brent Russell

Parks Hyundai of Gainesville responded

Hello:

Parks Hyundai of Gainesville responded

Hello Ms. Lori: Congratulations on your Azera purchase; a truly exceptional vehicle and thank you for the wonderful FIVE-STAR Review of Parks of Gainesville. In particular, we appreciate your recognizing the efforts of Melissa Gewertz and Chris Clark. We know you have many dealership choices and we are grateful for the opportunity to serve you here at Parks Hyundai of Gainesville. Perhaps most importantly, I wanted to extend a heartfelt "THANK YOU" for giving our Team the opportunity to assist you - You REALLY count at Parks! My name is Brent Russell and I am here to serve you. Please do not hesitate to call or email me with any questions, comments, or concerns. I will get you an answer. I invite you to keep my contact information to call or email me at (352) 372-4251, extension 63226 or at BRussell@ParksofGainesville.com. I promise a quick response and an accurate answer. Again, thank you for the opportunity to be of service to you. Thank You, Brent Russell Director, Customer Relations - "The Guy with the Hat"

Parks Hyundai of Gainesville responded

Hello and congratulations on the purchase of your new Hyundai. We are so pleased you were able to drive it home last night...that is much more fulfilling than having to wait another day to get it. Thank you for the FIVE-STAR Rating of Parks of Gainesville and your special recognition of Chris and in particular Laura. I work closely with Laura and I know exactly what you are referring about her...I would agree with your assessment you shared. My name is Brent Russell and I actually read all reviews associated with our Dealership. It is an important process...it allows for us to hear directly from our Customers. In many cases, we are able to identify innovations in the way we conduct our work because of the feedback that is shared. In other words, we actually listen our customers. I want to share my contact information with you so you know how to reach me at any time. You can call me at (352) 372-4251, extension 63226, or via email at BRussell@ParksofGainesville.com. Once again, congratulations on your new car. In my experience, there are few events in life that are more fun. Please don't hesitate to call me if the need arises or look me up next time you are in the Dealership. Everyone here calls me "The Guy with the Hat." Respectfully, Brent Russell - Director, Customer Relations - "The Guy with the Hat"

Parks Hyundai of Gainesville responded

Hello and thank you for taking time out of your busy schedule to prepare and send in a Dealer Rater Review of our Dealership and Sales Team that assisted you. We are most grateful for the 5-Star Review and your comments involving Chris Clark, Holden Agee, and John from Ohio. My name is Brent Russell and I am the Director of Customer Relations for Parks of Gainesville. I am responsible for reading every single review, comment or suggestion about our Dealership and there is nothing more satisfying than to read a review like yours. It truly is our pleasure to be of service to you and we are sincerely appreciative of the opportunity to help you with the purchase of this new car. Both Chris and Holden asked me to say thank you as well. I would like to share my contact information with you in case you have any needs concerns or needs that develop or if I can just answer questions for you. Please feel free to call me at (352) 372-4251, extension 63226, or send me an email at BRussell@ParksofGainesville.com. Again, thank you for sharing your car buying experience. I look forward to meeting you the next time you are here in Gainesville. Respectfully, Brent Russell Director, Customer Relations - "The Guy with the Hat"

Parks Hyundai of Gainesville responded

We are so grateful for the 5-Star Review of your car buying experience with Parks Hyundai of Gainesville. On behalf of the entire Dealership I want to extend a GIANT 'Thank You" for the opportunity to help you select the perfect new car. My name is Brent Russell and I am responsible for reading every single review, comment, or suggestion about our Dealership; in other words we LISTEN to you. We endorse the concept of continuous improvement and utilize the customer reviews to help identify opportunities. I promise, you have made Chris' "day", "week" or "month" with your gracious comments. To make it easy for you, please keep my contact information for future use. You can reach me at (352) 372-4251, extension 63226, or via email at BRussell@ParksofGainesville.com with any questions, concerns, or issues. I look forward to meeting you on your next visit. Wishing you all the BEST. Brent Russell Director, Customer Relations - "The Guy with the Hat"

Parks Hyundai of Gainesville responded

Hello and thank you for the wonderful review of Chris Clark. I believe you have REALLY made his day! Thank you for the 5-Star review as well... Your feedback, comments, and suggestions are a BIG deal because they help us identify opportunities to strengthen our overall performance. We truly value our relationship with you and encourage you to call me at (352) 372-4251, extension 63226, or via email at BRussell@ParksofGainesville.com with any specific comments or concerns. I promise we will not waste your time. With the greatest of respect, Brent Russell - Director, Customer Relations - "The Guy with the Hat"

Parks Hyundai of Gainesville responded

Hello and thank you for the comprehensive review of your car-buying experience at Parks of Gainesville including Chris Clark, Laura Batten, and Scott Wright. We are thrilled to have earned a 5-Star Review - THIS IS A BIG DEAL for this team of individuals and Park's of Gainesville. In addition, I wanted to take a moment to say thank you for providing such a complete overview of your experience. The detail you have summarized is frequently the difference between a good job and a GREAT job. We think the "DETAIL(s)" is a big deal and I suspect you do as well. Finally, I'd like to give you my contact information to call (352) 372-4251, extension 63226 or email at BRussell@ParksofGainesville.com with any questions or concerns you may have. I am here to SERVE YOU! Wishing you all the BEST. Brent Russell - Director, Customer Relations - "The Guy with the Hat"

Parks Hyundai of Gainesville responded

Hello and thank you for the 5-Star Review of our services. I do apologize for the delayed response to your comment...it appears I initially missed your review. Nonetheless, I want to let you know that we DO READ every single review and take steps to learn how we can strengthen our performance from the Client suggestions or feedback. Please do not hesitate to call me at (352) 372-4251, extension 63226, or via email at BRussell@ParksofGainesville.com with any questions or concerns. Again, thank you for the feedback. With respect, Brent Russell - Director, Customer Relations - "The Guy with the Hat"