Chris Clem | Page 63

Great Customer Experience I recently visited Autohaus BMW in St. Louis. Chris Clem worked with me to get my BMW serviced in a timely manner. He got me into a loaner vehicle a I recently visited Autohaus BMW in St. Louis. Chris Clem worked with me to get my BMW serviced in a timely manner. He got me into a loaner vehicle and properly set my expectation to plan on keeping the loaner overnight due to the workload. First thing the next morning I received a call that my car was ready and to come by at my convenience. When I picked up my car it was clean and finally back to good working order. Once home I realized I had left my Ipad in the loaner vehicle. That vehicle was already back on the road and Chris tracked down the car's driver and was able to get my ipad back to me very timely. Overall a great experience. I would recommend Chris and his team. More

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I could not have been more happy or satisfied with the customer service I received at the Autohaus. They got my car in right away. I did not have to wait. They had a loaner car ready for me to drive. customer service I received at the Autohaus. They got my car in right away. I did not have to wait. They had a loaner car ready for me to drive. I dealt with Chris Clem and he could not have been more helpful or friendly. My car was repaired within a days time and came in under the price I was originally quoted. An excellence experience. More

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This was my first experience with Autohaus BMW service. My initial call was promptly answered by Chris Clem who then took complete ownership of my needs. He took the time to thoroughly understand the prob My initial call was promptly answered by Chris Clem who then took complete ownership of my needs. He took the time to thoroughly understand the problem I had with the car and scheduled a convenient appointment for me to have the car analyzed and repairs recommended. When I arrived for the appointment Mr. Clem was waiting for me with everything prepared in advance and I was in and out of the dealership in a matter of minutes. Later that day, as promised, he called me with a clear and concise explanation of the required repairs, verified the parts were in stock, provided an itemized list of the parts and labor cost and an expected time of completion. I authorized the repairs and everything was completed as he said they would be. When I arrived to pick up the car and settle my account once again Mr. Clem had everything prepared in advance. My account was settled promptly and hassle free with Chris there to make sure things went smoothly. Chris Clem was polite, prompt and knowledgeable throughout the whole process. Autohaus should be proud to have him as a member of their team! I will certainly come to Autohaus from now on for servicing my BMW. More

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Chris Clem was great to work with. I am retired from the automotive service industry and I very much appreciated Chris's professional and knowledgable service. The work was completed when promised and it w automotive service industry and I very much appreciated Chris's professional and knowledgable service. The work was completed when promised and it was a pleasure to work with him. I would definitely request Chris again. More

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Chris has been great to work with through the years. once again I was pressed for time due to business travel and Chris got my car in, completed all necessary service, provided a loaner and had my car b once again I was pressed for time due to business travel and Chris got my car in, completed all necessary service, provided a loaner and had my car back well earlier than expected. More

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I scheduled an appointment for the annual service. Chris Clem has been my service advisor for my last few appointments. He always works with me to schedule the appointments at a mutually convenient t Chris Clem has been my service advisor for my last few appointments. He always works with me to schedule the appointments at a mutually convenient time. Chris always asks if I will wait or desire a loaner vehicle for the service duration and if yes,reminds me of the documentation requirements for a loaner. He asks about the vehicle's condition and any other concerns in addition to the scheduled service. Chris establishes reasonable expectations regarding when the service will be completed and initiates updates when appropriate. Chris is very pleasant and professional to work with. More

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I have experienced the highest level of professionalism, friendliness, courtesy quality of work done from Chris Clem and the fine staff at Autohaus. They make it easy to make service appointments, provide friendliness, courtesy quality of work done from Chris Clem and the fine staff at Autohaus. They make it easy to make service appointments, provide loaner cars, and complete work promptly and competently. I highly recommend Autohaus to friends and family. More

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Chris Clem is always professional, courteous, thorough, and attentive. I did not purchase my car from Autohaus, but would not consider having it serviced anywhere else. and attentive. I did not purchase my car from Autohaus, but would not consider having it serviced anywhere else. More

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Chris Clem always goes above and beyond to make my service experience at Autohaus BMW as pleasant as possible. He always accommodates my schedule and provides me a loaner car at no cost, when necessa service experience at Autohaus BMW as pleasant as possible. He always accommodates my schedule and provides me a loaner car at no cost, when necessary. The repair team also does a great job. My car has been serviced approx 20 times at Autohaus and it is always done right the first time. More

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Best BMW dealer in St. Louis for sales and service. Friendly and professional staff are a pleasure to work with and the service department does great work. Complimentary BMW loaner car is a big plus to Friendly and professional staff are a pleasure to work with and the service department does great work. Complimentary BMW loaner car is a big plus too. Would recommend this dealer to everyone with a BMW. More

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