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Chris Curtis
Chris Curtis | Page 9
Assistant Service Manager
Germain Toyota of Columbus
5711 Scarborough Blvd
Columbus, OH 43232
164 Reviews
My name is Chris Curtis, Assistant Service Manager for Germain Toyota of Columbus. Joining the Germain team in May 2018 I have a vast background working in the automotive industry since 1993. I strive every day to provide the best value in service with a smile and a handshake. Born and raised in Granville, OH I enjoyed being from a small town. I’m a graduate of Granville HS and participated in numerous manufacturer training seminars. My wife Jennifer and I have 5 children, Chase, Gwen, Alex, Abby, and Keegan. I enjoy spending my free time with family and friends, preferably at a beach. My favorite vacation escape happens to be South Florida. If I were to be a superhero I would have to be Ironman, he has cool toys and gadgets. When relaxing especially at the beach I enjoy kicking back and listening to my favorite tune One by U2. My favorite Toyota is the Camry, it’s sporty yet functional.
Read moreDealership Experience
8 yrs, 3 mos
Industry Experience
32 yrs, 11 mos
Languages Spoken
English
164 Reviews
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164 Reviews of Chris Curtis
July 20, 2020
Staff was friendly and efficient. Vehicle done as Staff was friendly and efficient. Vehicle done as promised Brought in for recall work that was taken care of as described. Happy with service that Staff was friendly and efficient. Vehicle done as promised Brought in for recall work that was taken care of as described. Happy with service that was provided More
by SCHUBE5
Verified Customer
July 17, 2020
I was notified of a recall on my vehicle by Toyota. When a remedy was available I was notified. I had the recall completed and everything went smooth. Thank you for keeping my vehicle in good working condit a remedy was available I was notified. I had the recall completed and everything went smooth. Thank you for keeping my vehicle in good working condition. More
by EDINNEN
Other Employees Tagged: Aaron Goodman
July 10, 2020
I took my 2010 Tundra in to have the cam towers resealed under service contract, which should’ve been a 14h job. They had the truck for three weeks. No one, and I mean not one single person, EVER called me under service contract, which should’ve been a 14h job. They had the truck for three weeks. No one, and I mean not one single person, EVER called me about the truck. I had to call them, and getting through or getting someone to return my call was next to impossible. A person named Aaron was particularly unprofessional. After not hearing from or being able to get in touch with Germain for four (4) days, Aaron finally answered and told me he didn’t want to be there and neither did anyone else (due to the pandemic shutdown), that they had laid off a bunch of people and were extremely short staffed, and they were sick of me calling “every 15 minutes “ (when I hadn’t heard from them in 4 days) and he told me they’d call me when they got around to it—then he hung up on me. They finally got the truck reassembled but it was “making noise” so they went ahead and drove it. Genius. Next thing I know they’re ripping it apart again, and replacing cam gears. But they wouldn’t give me much more info. Then, they somehow destroyed the AC condenser, and it and many A/C lines had to be replaced. How this happened no one would tell me. So after three weeks I got my truck, and was given no rental, no explanation, and no apology, and I got home and found several bolts laying next to the wiper blade base. Several things hadn’t been connected including a ground wire on the head. I finally found them all and got them hooked back up. Moreover, I had to replace about a dozen fasteners that hold on the plastic pieces in the wheel wells as well as the ones holding on the flaps in the wheel wells that cover things like the alternator. the flaps had been ripped up, and they cost several hundred dollars to replace, so I poked new holes in them with a punch and repositioned them for now. Germain knew I use this vehicle for work and a lot of towing, including my RV, and they reassured me they took so long and kept it so long to make absolutely certain there were no problems. well guess what: On startup if now ticks in a way that suspiciously sounds like a loose or stretched timing chain, which is exactly where they were tinkering about. It never ever ticked before. I’ve also noticed a marked decrease in mpg, from a 14.4 average over 100,000 miles to a new average of 11.8mpg. Somethin’ ain’t right. As you can imagine I’m very hesitant to take it back to Germain now, as I don’t trust they’ll fix it, or that because they think I’m so problematic they’ll tamper with the truck. But they need to fix this. My warranty company should not have to pay the price for Germain’s negligence. I hear all kinds of good things about what a great guy Mr Germain is and how he is so successful because he does right by his customers. I hope this somehow reaches his desk. I’m extremely disappointed with this dealership and the technical work done and the horribly unprofessional customer service I received for three very long weeks without my work truck I use to take care of our community’s pets. Dr Simpson More
by Dr Simpson
Other Employees Tagged: Billy Blanton, Crystal Brown, Aaron Goodman, Brandon Hood, Amanda Lobach
July 10, 2020
I appreciate the professionals in the service department. I know these are challenging times to do business however they are thorough, welcoming and informative. Plus there is no pressure to push additional I know these are challenging times to do business however they are thorough, welcoming and informative. Plus there is no pressure to push additional services the same day. More
by NEWSACR.JF
June 29, 2020
Just used Germain for the first time. The first person that I had contact with was friendly. I was allowed to use a coupon! Overall good experience! Will be back! that I had contact with was friendly. I was allowed to use a coupon! Overall good experience! Will be back! More
by jjkk1053
Other Employees Tagged: Joe Mathias
June 29, 2020
Always a pleasure dealing with this service department! Thank you for being courteous, helpful and timely. Would definitely recommend to others. Thanks again and stay safe. Thank you for being courteous, helpful and timely. Would definitely recommend to others. Thanks again and stay safe. More
by Cbus Mom
Other Employees Tagged: Billy Blanton, Crystal Brown, Shawntiah Carter, Aaron Goodman, Marie Hilt, Maria Johnston, Janet Kauer, Hope Liszt, Joe Mathias
June 28, 2020
The service was great they diagnosed my problem and got it fixed and my service technician was very explanatory about everything regarding my truck abd what will be done to it it fixed and my service technician was very explanatory about everything regarding my truck abd what will be done to it More
by JFROS75
June 28, 2020
Unsafe, unsatisfying work. Oil quart was left in engine compartment while they were doing the oil change. They gave me wrong third party parts where I needed Toyota brand. Bad experience compartment while they were doing the oil change. They gave me wrong third party parts where I needed Toyota brand. Bad experience More
by DILLISOVA
June 28, 2020
None of my fluids are topped off even though I was told None of my fluids are topped off even though I was told that they were and the gentleman that was helping me kept scolding me for not bringing the c None of my fluids are topped off even though I was told that they were and the gentleman that was helping me kept scolding me for not bringing the car in sooner during a pandemic More
by KELLIKEETON
Other Employees Tagged: Crystal Brown, Marie Hilt
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