Chris Czaja | Page 21

My best car-buying experience ever, Saved $1000 by making the trip from Wisconsin. My salesperson, Chris, picked me up at the airport and brought me to the car dealership. There he spent a few hours w making the trip from Wisconsin. My salesperson, Chris, picked me up at the airport and brought me to the car dealership. There he spent a few hours with me to make the transition to a new car was smooth. Even programed my cell with bluetooth. No surprises, no last minute upcharges. Just a great exerience from a dealer and sincere salesperson that does a huge volume in sales while taking care of every customer. Only regret -wish I was 20 years younger so that I could ne bought a BRZ instead of a Forester! The Forester is great though! BR from Madison More

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Great dealership! A pleasure to do business with. Chris was VERY knowledgable, took his time, and most importantly in this day and age of smartphones...paid attention to us and our needs/questions instead was VERY knowledgable, took his time, and most importantly in this day and age of smartphones...paid attention to us and our needs/questions instead of his phone!. We also received the BEST price on our new Crosstrek and I did lots of research before purchasing. We know you always feel like you were ripped off when buying a new car, but we felt pretty good about the price received. Grand Subaru was not the closest Subaru dealer to us, but the extra miles for the service/price we received was worth the drive. More

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It's been 12 years since my husband and I bought a new car, Quite honestly, we were not looking forward to the experience! The back and forth price haggling, the mind games, etc. Well, I have to te new car, Quite honestly, we were not looking forward to the experience! The back and forth price haggling, the mind games, etc. Well, I have to tell you that dealing with Grand Subaru was painless. I received a no-haggle Internet price quote immediately (on a Sunday!) which was very fair, and then made an appointment, came into the dealership, and was out in two-and-a-half hours, which included a test drive. The people were friendly and there was no pressure to purchase any of the extra add-ons. I would highly recommend doing business with Grand Subaru! More

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Living more than three hours from Grand, I wanted to insure a tentative agreement on purchase price and trade-in before making the trip. This was done over the phone with Chris, who was true to his wor insure a tentative agreement on purchase price and trade-in before making the trip. This was done over the phone with Chris, who was true to his word. When I arrived, I expected the typical shark-like "blood in the water" treatment, but the transaction was smooth (the best car buying experience I've ever had). There were no alterations to the trade-in quote or purchase price (something I've experienced in the past with other dealerships). Friendly staff--despite(unexpectedly)working late hours on New Year's Eve, due to customer volume. A truly no-pressure approach! Competitive pricing and higher trade-in offers than the other dealers I had researched. My only complaint is that the fuel tank was only a quarter full; something I have never experienced buying a vehicle (new or used). Maybe that was an oversight (the reason for my 4-star rating on "customer service"), but the overall experience was extremely positive. Traded a Jeep Wrangler Sport for a 2010 Forester and had the opportunity to experience the AWD on the trip home. Far superior to the Wrangler in 2-3 inches of snow and better MPG too! Would definitely purchase another vehicle from Grand Subaru! More

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It was, without a doubt, a long an arduous process to order and wait for my 2013 WRX. However, Chris and the rest of the guys as Grand were very proactive communicators and made an obvious effort to mak order and wait for my 2013 WRX. However, Chris and the rest of the guys as Grand were very proactive communicators and made an obvious effort to make sure all of my questions were answered. The service was GREAT - they did everything they could to meet my pick-up schedule on time and were very accommodating to my logistics requests. Chris was friendly and very "real." I definitely felt like he understood where I was coming from. There was absolutely no BS about price or anything like that; a fair and straight forward experience. Next time anyone I know is looking for a Subi, I will be sure to point them towards Grand. More

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