Chris Demetriades | Page 6

My husband and I went to Don Ayres looking for a used vehicle (Honda or Toyota). We met Chris and my husband told Chris how much we wanted to spend (we recently purchased a used vehicle from a different vehicle (Honda or Toyota). We met Chris and my husband told Chris how much we wanted to spend (we recently purchased a used vehicle from a different small dealer & it was a terrible experience). Because of our bad experience, we did not have as much to spend when we went to Don Ayres. Chris took us to the used car lot. We looked at many vehicles. He then showed us a '99 Camry that was recently traded in. We ended up buying this vehicle. My husband and I are so pleased with our experience at Don Ayres. Chris was great! He didn't have to show us this Camry (we would have never found it). That just told me what an honest salesman Chris really is! Chris has made follow up calls to make sure we are happy with our purchase. We will definitely go back to Chris for future purchases at Don Ayres! More

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My experience, first car purchase was not great! The day I bought my car everyone was friendly. I had to bring my car back in a few days later for key lock/ key fob repair and NOBODY was friendly!!! My car I bought my car everyone was friendly. I had to bring my car back in a few days later for key lock/ key fob repair and NOBODY was friendly!!! My car was left there all day for repairing of driver side door locks, key fobs, and automatic starter repair. After emailing my sales man, Chris around 2 or 3pm he emailed me back saying I could come and pick it up. I get there finding out that my car was not repaired and only 1 key fob was going to be replaced. Chris telling me I would have to pay for the 2nd key fob and for my driver side door to be repaired, which was going to cost me $200. I was extremely furious since this was part of my purchase. His response was " what do you expect, it's a used car" VERY BAD CUSTOMER SERVICE!!! I will not be referring anyone to your sales dept. The service dept was great!! Doug Waltz is the BEST! He was the only one that made my buying purchase good. I took my car over to the service dept and Doug came over to ask what he could do, after giving him a run down of everything he informed me to not worry and he would take care of it. I left my car there over night so he could get everything fixed as soon as possible. He called me the next day, informed me of the repairs he was going to make and told me my car would be finished later that afternoon. When I picked up, my car was repaired and locks working great! Moral of my experience is sales dept is horrible on customer service but the service dept was great! Need more people in there like Doug Waltz there! I will continue to use the service dept but will never return to buy a car from the sales dept. More

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Chris was an excellent salesman helping us get the car that will fit our budget and he was never pushy trying to make the sale that will fit our budget and he was never pushy trying to make the sale More

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Mr Demetriades was great! He treated us great and helped us to get a great deal. If we ever decide to get a second vehicle I would make the hour drive to this dealer again! He has also been done exceptional us to get a great deal. If we ever decide to get a second vehicle I would make the hour drive to this dealer again! He has also been done exceptionally well following up with us. We would highly recommend this dealership to anyone! More

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