Chris Derrick | Page 47

Price not as Advertised My father and I drove an hour and a half to this dealership to buy a truck they had advertised for $36,998. We had previously called and spoken with a My father and I drove an hour and a half to this dealership to buy a truck they had advertised for $36,998. We had previously called and spoken with an employee named Joel about this price and were told that the only requirements to get this price were that we would need to finance through Ford Motor Credit and we would need to be trading in a vehicle. We were told that the value of the trade in was not already considered in the advertised price and that the price would be adjusted once the trade in was evaluated, we further clarified that that meant if our trade in was worth nothing that the price on the vehicle would be $36,998 and we were told that was correct. We scheduled an appointment with Joel for Friday evening, then before starting the drive Friday we called to make sure the truck was still there which it was but we were told that Joel would not be available to help us and that we would be meeting Chris Derrick instead. Chris was very helpful however we were misled because the first offer that was made to us was above the advertised price by $3,500. When we asked about this we were told it was because the truck we were trading in was valued too low. When we described our conversations with Joel we were told unfortunately Joel wasn't there to speak with but we must have misunderstood him because the advertised price definitely included a $4,000 "Trade In Allowance". We continued to try and negotiate with the dealership but at no time were we able to speak with Joel, a Sales Manager or anyone that could explain why we were lied to. I would not recommend going to this dealership unless all other options have been exhausted. More

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Friendly Service! I had a great experience with fast and friendly service. Great prices too. I will be recommending to all my friends. Thanks again Metro Ford and Chr I had a great experience with fast and friendly service. Great prices too. I will be recommending to all my friends. Thanks again Metro Ford and Chris Derrick More

by johnmitch077 Verified Customer Verified Customer

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Redeemed but not a five-star rating for customer service. Brought in my 2017 GT Mustang for service. Was completely dead and had to tow in. I was without my vehicle for exactly two weeks with a dead battery t Brought in my 2017 GT Mustang for service. Was completely dead and had to tow in. I was without my vehicle for exactly two weeks with a dead battery that was under warranty. To get any information on my vehicle I had to call and check the status every other day as I was without a vehicle and was told a courtesy vehicle wasn't available and wouldn't be available as I was 8th in line. After a call that ended with my expressed dissatisfaction, did I start to finally get an update and quicker service. The only reason I am giving a 4 and not a 3-star rating is I got my car back with a free oil change and tank of gas for the long wait time. Overall I am satisfied with the service of my car, but the lack of customer service upfront needs to be improved. More

by KYLE.J.SUCHY Verified Customer Verified Customer

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Overall good experience This was the second new vehicle i purchased from Metro Ford. After the normal back and forth on price the deal was completed in about an hour. Chris w This was the second new vehicle i purchased from Metro Ford. After the normal back and forth on price the deal was completed in about an hour. Chris was frendly and helpful throughout the process. More

by t.seagreaves Verified Customer Verified Customer

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Awesome! Chris was very helpful in showing us the car we wanted and was quick to give us the best deal/rate. Super easy, friendly staff, great customer service Chris was very helpful in showing us the car we wanted and was quick to give us the best deal/rate. Super easy, friendly staff, great customer service, great rates. More

by leslie_martini Verified Customer Verified Customer

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Great experience Helpful in every aspect of buying a car . Could answer any questions I had. Very friendly and considerate in sales and finance. Would recommend this d Helpful in every aspect of buying a car . Could answer any questions I had. Very friendly and considerate in sales and finance. Would recommend this dealer and sales man to anyone looking for a new Ford. More

by dilbeck_david Verified Customer Verified Customer

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New Ford Truck I found a deal to good to pass up on a new Ford F-150. The whole process was quick and easy and I would recommend to others. I found a deal to good to pass up on a new Ford F-150. The whole process was quick and easy and I would recommend to others. More

by osudoyle Verified Customer Verified Customer

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Experiencing Buying a new car from metro ford. I can't say enough about Metro Ford.... the dealership was clean, nice, friendly..... the management was great finalizing the deal, the Salesperson Ch I can't say enough about Metro Ford.... the dealership was clean, nice, friendly..... the management was great finalizing the deal, the Salesperson Chris was treffic, called me, texted me to make the deal happen, heck of a nice guy, came home with a beautiful 19 Mustang GT, if anyone looking for a new or used vehicle go see Chris he will give you a great deal... tell him Ken sent you.... and the great management team will seal the deal for you.....thanks Chris and the hole team at Metro ford..... More

by knbltz Verified Customer Verified Customer

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There is no better service center. Professional, helpful, trustworthy. Metro Ford Service Center is much cheaper than getting it done wrong or not having it done at all. Thank you Metro Professional, helpful, trustworthy. Metro Ford Service Center is much cheaper than getting it done wrong or not having it done at all. Thank you Metro Ford Service Center. More

by BARTUSCHS Verified Customer Verified Customer

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Great place Chris, Marquan, and Justin are kind and helpful salesmen who are willing to help. Your time is valued at Metro Ford. It is refreshing to have salesmen Chris, Marquan, and Justin are kind and helpful salesmen who are willing to help. Your time is valued at Metro Ford. It is refreshing to have salesmen value your time and not hold you hostage like some other dealerships. Thank you Metro Ford for a fast, efficient, and very friendly car buying experience. More

by Anonymous 143 Verified Customer Verified Customer

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