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Chris Dressler

Overview Reviews (71) Inventory (336)

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Chris Dressler

Service Consultant

Lexus Carlsbad

5444 Paseo Del Norte
Carlsbad, CA 92008

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71 Reviews

Overview Reviews (71) Inventory (336)

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71 Reviews

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71 Reviews of Chris Dressler

January 17, 2023

Dealership Rating

Employee Rating

I Have A Very BIG Complaint About This LEXUS Dealership! My Service Experience Was So Perfect. Thats My Complaint Because I Have ZERO, Nothing To Complain About :) I Want To Thank Rick Torres, Service My Service Experience Was So Perfect. Thats My Complaint Because I Have ZERO, Nothing To Complain About :) I Want To Thank Rick Torres, Service Director and His Fantastic Service Team For Handling My Concerns & Requests. Thank You For The Excellent Service Experience!! More

by Lexusbefriends

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Gary Kiner, Rick Torres, Ashley Dorschel, Kim Porter , Robert Averill, Lesley Bermingham, John Castillo, Randy DelPrado, Lori Smith, Steven Loaner Desk Team Member & Bernardo Dewes

June 10, 2022

Dealership Rating

Employee Rating

Well received here. Did what they could to save me some money. Unfortunately the hybrid battery had to be replaced. The team did a great job. Shuttles were a big plus. Did what they could to save me some money. Unfortunately the hybrid battery had to be replaced. The team did a great job. Shuttles were a big plus. Thank you Lexus of Carlsbad. More

by Jmsocw

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Jun 13, 2022 -

Lexus Carlsbad responded

Hi Jmsocw, Thank you for the much appreciated 5 star review! Your input is very important to the team at Lexus Carlsbad. So happy that you felt taken care of. We will look forward to assisting you in the future with your service needs. Lori Smith Customer Care Manager wecare@lexuscarlsbad.com

May 24, 2022

Dealership Rating

Employee Rating

We were extremely happy with our service at Lexus! Kim was excellent in every way: nice, knowledgeable, helpful and understanding! We thank you!!! Carol and Ludlow Keeney Kim was excellent in every way: nice, knowledgeable, helpful and understanding! We thank you!!! Carol and Ludlow Keeney More

by carolricekeeney@gmail.com

Verified Customer

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

May 24, 2022 -

Lexus Carlsbad responded

Hello carolricekeeney@gmail.com, Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is professional and helpful and we look forward to seeing you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 13, 2022

Dealership Rating

Employee Rating

Waiting 23 minutes for appointment to be processed. No milk in cappuccino made in lounge. No milk in cappuccino made in lounge. More

by otmakwan

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

May 20, 2022 -

Lexus Carlsbad responded

Hello, otmakwan, Thank you for taking the time to response and share your sentiments regarding the wait time and the missing amenities in the lounge. I will make it a priority to meet with our Team to discuss further. Your comments are taken seriously as we always try to improve and proved a great guest experience. Lori Smith

May 12, 2022

Dealership Rating

Employee Rating

Scheduling an appointment was easy. I was greeted promptly on the day of my appointment and Chris explained how the problem would be identified. I was provided with a loaner. The commun I was greeted promptly on the day of my appointment and Chris explained how the problem would be identified. I was provided with a loaner. The communication following the diagnosis until completion was excellent. More

by dwlevine_2000

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

May 19, 2022 -

Lexus Carlsbad responded

Hello dwlevine_2000, Thank you kindly for taking the time and sending us your feedback. We sincerely appreciate you doing business with us and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 12, 2022

Dealership Rating

Employee Rating

Chris Dressler was helpful in diagnosing the problem. He noted that I was also due for a service. The loaner car was helpful. He noted that I was also due for a service. The loaner car was helpful. More

by david.altheide

Verified Customer

Customer Service

Friendliness

Recommend Dealer

Yes

May 19, 2022 -

Lexus Carlsbad responded

Hello david.altheide, Thank you kindly for taking the time and sending us your feedback. We thank you for choosing us for your service needs and we hope to be able to serve you in the future. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 11, 2022

Dealership Rating

Employee Rating

Every service experience has been excellent. The construction on Monday AM was disruptive, but OK The construction on Monday AM was disruptive, but OK More

by d.dahl

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

May 19, 2022 -

Lexus Carlsbad responded

Hello d.dahl, Thank you for taking the time and sending us your feedback, we sincerely appreciate you choosing our dealership for your service needs. We sincerely apologize for the construction, thank you for bearing with us. We hope to be able to serve you in the future. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 07, 2022

Dealership Rating

Employee Rating

Staff was professional and courteous. Service was prompt and had a good experience. Will use again for future service. Service was prompt and had a good experience. Will use again for future service. More

by bfabijr

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

May 24, 2022 -

Lexus Carlsbad responded

Hello bfabijr, Thank you for taking the time and sending us your feedback. We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 06, 2022

Dealership Rating

Employee Rating

The service was on time, the staff is friendly, and I have received quality workmanship on every visit have received quality workmanship on every visit More

by NEAL_WARREN

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

May 24, 2022 -

Lexus Carlsbad responded

Hello NEAL_WARREN, Thank you for taking the time and giving us 5 stars and we sincerely appreciate you. We look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 05, 2022

Dealership Rating

Employee Rating

I love Lexus of Carlsbad! Great service! Very fast and effortless to get in and get out. Great service! Very fast and effortless to get in and get out. More

by sandrazeldes

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Ashley Dorschel, Kim Porter, Stephanie Lopez , Lesley Bermingham, Abigail Bishop, John Castillo, Ryan Claudin, Mariangela Corte, Daniel Ortega

May 24, 2022 -

Lexus Carlsbad responded

Hello sandrazeldes, Thank you for taking the time and giving us 5 stars. We hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 24, 2022 -

Lexus Carlsbad responded

Hello sandrazeldes, We are so happy to hear that your service experience was great. 5 stars are truly appreciated and we look forward to assisting you with your next service visit. Thank you, Lori Smith Customer Care Manager wecare@lexuscarlsbd.com

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