Chris Dressler
Chris Dressler at Lexus Carlsbad

Chris Dressler | Page 2

Service Consultant

Lexus Carlsbad

5444 Paseo Del Norte
Carlsbad, CA 92008

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71 Reviews
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71 Reviews

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72 Reviews of Chris Dressler

May 05, 2022

Dealership Rating
Employee Rating

I love Lexus of Carlsbad! Great service! Very fast and effortless to get in and get out. More

by sandrazeldes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ashley Dorschel, Kim Porter, Stephanie Lopez , Lesley Bermingham, Abigail Bishop, John Castillo, Ryan Claudin, Mariangela Corte, Daniel Ortega

May 24, 2022

Lexus Carlsbad responded

Hello sandrazeldes, Thank you for taking the time and giving us 5 stars. We hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 24, 2022

Lexus Carlsbad responded

Hello sandrazeldes, We are so happy to hear that your service experience was great. 5 stars are truly appreciated and we look forward to assisting you with your next service visit. Thank you, Lori Smith Customer Care Manager wecare@lexuscarlsbd.com

May 05, 2022

Dealership Rating
Employee Rating

Friendly service - efficient operation - prices on the upper end but not ridiculous for basic service More

by PONECDJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 24, 2022

Lexus Carlsbad responded

Hello PONECDJ, Thank you for taking the time and giving us 5 stars. We look forward to be able to serve you in the future. Thank you for choosing us for your service needs. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 05, 2022

Dealership Rating
Employee Rating

Customer service in loaner car area were quick professional and extremely friendly. The service to vehicle was completed in a timely manner. More

by allenfam6@msn.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Jason Adame

May 24, 2022

Lexus Carlsbad responded

Hello allenfam6@msn.com, Thank you for taking the time and sending us your feedback and giving us 5 stars, we sincerely appreciate you and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 05, 2022

Dealership Rating
Employee Rating

The service department has gone downhill since Covid. Their prices continue to go up and their service level is declining. I have been coming to the service center for 12 years, and have had more problem More

by Jennifer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 16, 2022

Lexus Carlsbad responded

Hi Jennifer, I am so sorry to hear that the service experience provided did not meet your expectations. Customer satisfaction is our top priority and clearly that wasn't demonstrated to you. I would love to regain your trust and also understand how frustrated you must be. Our loyal guests mean the word to us, please reach out to me directly. Would love an opportunity to look into your experience further. Lori Smith Customer Care Manager lsmith@lexusescondido.com (760)871-6353

May 05, 2022

Dealership Rating
Employee Rating

Setting an appointment was quick and easy. Car was checked in as soon as I got there. Getting a loaner was fast and easy. More

by edtincu
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
May 24, 2022

Lexus Carlsbad responded

Hello edtincu, Thank you for taking the time and giving us your feedback and 5 stars, we sincerely appreciate you choosing our dealership for your service needs and we look forward to serve you in the future.. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 10, 2022

edtincu responded

All good

May 04, 2022

Dealership Rating
Employee Rating

In general everything went quite well. Waiting time was reasonable and I appreciated the loaner. Service was completed in about 2.5 hrs which is great. Car was cleaned and is driving well. More

by Bobby C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 16, 2022

Lexus Carlsbad responded

Hi Bobby, Thank you for servicing your vehicle with Lexus Carlsbad. We are happy to hear that your service was efficient and you were able to utilize one of our loaner vehicles. The 30,000 mile service is a Factory recommended service by Lexus and one of the more extensive services performed. I can appreciate your concern regarding the price of your service. Please let me know if there is anything that I can answer or assist you with in the future. Lori Smith Customer Care Manager lsmith@lexusescondido.com (760)871-6353

April 28, 2022

Dealership Rating
Employee Rating

Friendly customer service representatives, on time service, easy process Regarding the loaner car while my car was in for service. More

by dconklin1733
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 24, 2022

Lexus Carlsbad responded

Hello dconklin1733, Thank you for taking the time and giving us 5 stars. We hope to be able to serve you in the future. Have a great day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 28, 2022

Dealership Rating
Employee Rating

Personnel here at Lexus Carlsbad are helpful and responsive to customer’s needs. Nice waiting area a big plus. More

by DCOOMBER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 24, 2022

Lexus Carlsbad responded

Hello DCOOMBER, Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is professional and helpful and we look forward to seeing you on your next visit. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 22, 2022

Dealership Rating
Employee Rating

They are the BEST customer oriented dealership in San Diego county. Very professional and helping our needs. I have been associated with them since 2003 and purchased half a dozen or so cars from them More

by PRABODHPATEL1113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 24, 2022

Lexus Carlsbad responded

Hello PRABODHPATEL1113, We thank you for taking the time and giving us 5 stars and we sincerely appreciate you being a loyal customer. We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 22, 2022

Dealership Rating
Employee Rating

Good experience friendly and helpful. My husband could not be at the appointment so they spoke to my husband via phone to discuss what needed to be done. More

by Mochimotion
Recommend Dealer
Yes

Other Employees Tagged: Lesley Bermingham

May 24, 2022

Lexus Carlsbad responded

Hello Mochimotion, Thank you for taking the time and giving us 5 stars. We hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

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