Chris Dressler | Page 5

Chris was great! Five stars. Efficient and intentional in his work and communication. The rest of the operation really fell below expectations in terms of custome Five stars. Efficient and intentional in his work and communication. The rest of the operation really fell below expectations in terms of customer service. Upon arrival, the guys out front were all grouped up, didn’t acknowledge me/my car as I pulled into the driveway, and then seemed to not know what they were doing. Afterwards they checked my paperwork three different times/by three different people to figure out where my car was (even though I was told it would be waiting for me out front). Overall it didn’t feel like the Lexus quality customer service I’d experienced in the past. Very disappointing on that level. Also, the text scheduling by “Chelsea” of the initial appointment was a massive debacle. I was sent various texts and emails all confirming a different time and day. None the one I requested. I had to take matters into my own hands. Also she kept calling me “mam” in her texts. No thanks. More

by BREVELEY Verified Customer Verified Customer

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Chris Dressler, Service handled my service needs professionally without any problems. He kept me updated through the process. Thank you. professionally without any problems. He kept me updated through the process. Thank you. More

by mnobles Verified Customer Verified Customer

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Excellent communication keeping car owner updated on status of service. Work completed was thorough and completed on time. status of service. Work completed was thorough and completed on time. More

by HENRY29 Verified Customer Verified Customer

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Chris the rep was awesome as well as the entire team at Lexus Carlsbad. Everyone was attentive and efficient. Would definitely recommend service here. Lexus Carlsbad. Everyone was attentive and efficient. Would definitely recommend service here. More

by EMSurfDoc Verified Customer Verified Customer

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Everyone was very polite and knowledgeable. I was kept informed and work was completed in a timely manner. I was kept informed and work was completed in a timely manner. More

by LADIV208 Verified Customer Verified Customer

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Did 30k service, Good staff, good service, easy checkins, easy checkout, keep it up Carlsbad Lexus 👍 easy checkout, keep it up Carlsbad Lexus 👍 More

by sgupta Verified Customer Verified Customer

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Great service, really exceptional service. Glad to have a dealership that takes care of the customer. Glad to have a dealership that takes care of the customer. More

by tacoma_142 Verified Customer Verified Customer

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Team work is evident. Exceptional customer service through and through. Coffee was great! ……….. highly recommended Exceptional customer service through and through. Coffee was great! ……….. highly recommended More

by Rsdejesus2003 Verified Customer Verified Customer

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The one request I made specifically for tire pressure at 37 psi all around was ignored. Hence mileage dropped from 37-38 to 34. This is in the time of $5/gal gasoline. Seriously disgusted. 37 psi all around was ignored. Hence mileage dropped from 37-38 to 34. This is in the time of $5/gal gasoline. Seriously disgusted. More

by NEUROMAVEN2 Verified Customer Verified Customer

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Received customer service from new service consultant not best yesterday Cold, not friendly. Stressed consultant. best yesterday Cold, not friendly. Stressed consultant. More

by N Verified Customer Verified Customer

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