Chris Estrada
Chris Estrada at Downey Hyundai

Chris Estrada

Service Advisor

Downey Hyundai

7550 Firestone Blvd
Downey, CA 90241

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4.4
158 Reviews
4.4

158 Reviews

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158 Reviews of Chris Estrada

September 08, 2025

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Employee Rating

Great friendly customer service, it was early when I went in and everyone was so welcoming. More

by LMZAPATA18
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Recommend Dealer
Yes

September 06, 2025

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The car has a defect, the injectors are the second time they have changed them, the attention in service is bad, and they do not fully comply with what must be repaired and done!! More

by Erik
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Recommend Dealer
No

September 05, 2025

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La verdad muy mal cervicio no e tenido buena experiencia acerca del servicio y de la agencia es mi punto de vista personal More

by MC545624
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Recommend Dealer
No

September 04, 2025

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Everyone is in a rush, communication is terrible, saw two scratches on my car that weren’t there before it getting serviced. Also the button on my door was not working after service. I didn’t want to deal wi More

by rosyv6118
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Recommend Dealer
No
Sep 07, 2025

Downey Hyundai responded

Rosy, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

September 02, 2025

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Good service Great communication Clean Less waiting Quick service Professional Not expensive Totally recommend this dealership to anyone More

by biancamunoz3462
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Recommend Dealer
Yes
Sep 02, 2025

Downey Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Downey Hyundai. We look forward to having you as one of our valued customers for many more years to come! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

September 02, 2025

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It took a long time to repair the car and it is the second time that fails in the same way, they did not check the automatic shutdown of the car and delivered it to me in a dirty car, bad experience in More

by Erik
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Sep 03, 2025

Downey Hyundai responded

Erik, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly, or let us know the best way to contact you, and we will reach out. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

August 29, 2025

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Very nice the workers are helpful would come back again and recommend coming here they do a good job More

by SILVA_IS
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Recommend Dealer
Yes
Aug 29, 2025

Downey Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Downey Hyundai. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

August 29, 2025

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Great service. Waiting room has great accommodation and they make sure that any issues with your vehicle are fixed. More

by TONYRAMOS6869
Service Price Transparency
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Recommend Dealer
Yes
Aug 29, 2025

Downey Hyundai responded

Thanks for sharing your thoughts about your experience with Downey Hyundai. We appreciate your business and hope to see you again soon! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

August 29, 2025

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Employee Rating

I went to get help but the service sucks all they do is send me to different departments at the end I paid for everything on the transmission I presented all the bills did I paid it but no one resolved any More

by BLUEKARKAT
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Edgar Cruz

Sep 01, 2025

Downey Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

August 23, 2025

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Employee Rating

Great experience with the service department! Everyone was friendly and professional, and they made sure I understood every step of the process. They got my car back to me quickly and in perfect More

by MIKEBAITIEH
Service Price Transparency
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Recommend Dealer
Yes
Aug 23, 2025

Downey Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

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