Angel Duran
Angel Duran at Downey Hyundai

Angel Duran

Service Manager

Downey Hyundai

7550 Firestone Blvd
Downey, CA 90241

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4.4
142 Reviews
4.4

142 Reviews

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142 Reviews of Angel Duran

June 26, 2026

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Employee Rating

Good work on time everyone thank you for your service and your dedication we are happy More

by JULYLAX63
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jun 26, 2026

Downey Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

June 23, 2026

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Employee Rating

Service was excellent, made appointment for 1pm, my service manager sent me an automated text “look forward to seeing you” while he was on vacation? I showed up at 12:55pm, a service writer eventually More

by Davidderamo50
Service Price Transparency
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Recommend Dealer
Yes
Jun 23, 2026

Downey Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

June 19, 2026

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experience was quick and easy. Had set up an appointment via text and quickly was assisted. More

by JOSUE
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jun 19, 2026

Downey Hyundai responded

Thank you for your feedback! We're glad your visit was quick and easy and that our team was able to assist you promptly. We appreciate your business. Feel free to contact us at 562-231-0100 if you need anything. Thank you for choosing Downey Hyundai!

June 17, 2026

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It was a pleasure to meet the staff and service was great. Thank you for all you did for me More

by VREZH.AYVAZYAN
Service Price Transparency
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Recommend Dealer
Yes
Jun 17, 2026

Downey Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Downey Hyundai. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

June 16, 2026

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Excellent service and great customer service and the waiting room so neat with some amenities. More

by GMCREALTOR1
Service Price Transparency
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Recommend Dealer
Yes
Jun 16, 2026

Downey Hyundai responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

June 10, 2026

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Employee Rating

Courteous and helpful employees willing to help you out with any questions I may inquire. More

by delaflorespink
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Carlos

Jun 11, 2026

Downey Hyundai responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Downey Hyundai are glad to have you as a customer. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

May 27, 2026

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It is really nice place everyone is so helpful and pretty good at what kind of vehicle you want. More

by crdennis7
Service Price Transparency
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Recommend Dealer
Yes
May 27, 2026

Downey Hyundai responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

April 30, 2026

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All went well I had no problems everyone was kind and thoughtful. See you next time. More

by TERRYD2251
Service Price Transparency
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Recommend Dealer
Yes
Apr 30, 2026

Downey Hyundai responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Downey Hyundai are glad to have you as a customer. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

April 07, 2026

Dealership Rating
Employee Rating

Great service great team reasonable prices never an issue with scheduling appointments or simple walk ins More

by Jayalf491
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 07, 2026

Downey Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Downey Hyundai! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

April 06, 2026

Dealership Rating
Employee Rating

I took my car to the shop to address some issues I was experiencing, specifically with the tire and battery. They replaced the battery but filled the air to the tire. However, despite telling them multipl More

by NO1JOANNE
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: branda

Apr 08, 2026

Downey Hyundai responded

Hi Joanne, Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you encountered during your recent visits. Your concerns about the tire not being properly inspected, the repeated need to return, and the lack of timely follow-up are not the level of service we aim to provide. We also take your comments about the condition of your wheels very seriously, as any damage to a customer’s vehicle is unacceptable. We understand how disruptive this situation has been, especially with the added time away from work and the need to rent a vehicle. Additionally, we apologize for the lack of communication after you were told the manager would be informed—this should have been handled much more promptly. We would appreciate the opportunity to make this right. Please reach out to us directly at 562-231-0100 so we can review your case thoroughly, address the unresolved issues, and work toward a proper resolution.

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