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Edgar Cruz
Edgar Cruz at Downey Hyundai

Edgar Cruz

Rental Manager

Downey Hyundai

7550 Firestone Blvd
Downey, CA 90241

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4.4
144 Reviews
4.4

144 Reviews

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144 Reviews of Edgar Cruz

July 14, 2026

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Employee Rating

Oil change went well, however I was sold a car with squeaky brakes service says it’s due to after market brakes installed. I spoke service manager told me he would call me back! But unfortunately he ne More

by MMACIAS1937
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ray Malhotra, George Nino, Chris Estrada, Angel Duran, Alainea Butler, Nancy Gonzalez

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Jul 14, 2026

Downey Hyundai responded

Thank you for sharing your feedback. We're sorry to hear about your experience and understand your frustration. This is not the level of service we strive to provide. We'd appreciate the opportunity to address your concerns regarding the brakes and your warranty. Please feel free to contact us at 562-231-0100 so we can work toward a resolution.

July 11, 2026

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Thank you for your profesional job I’m so happy when’d I see my car so clean and ready the go I’m really really comeback to you guys thank you so much for your bigger job 🙏 More

by GEOVANYVILLATORO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Estrada, Angel Duran, Alainea Butler, Nancy Gonzalez

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Jul 11, 2026

Downey Hyundai responded

Thank you so much for your kind words! We're glad you were happy with your clean, ready-to-go car. We truly appreciate your support and look forward to seeing you again. If you ever need anything, feel free to contact us at (562) 231-0100. Thank you for choosing Downey Hyundai!

June 26, 2026

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Good work on time everyone thank you for your service and your dedication we are happy More

by JULYLAX63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Estrada, Angel Duran, Alainea Butler, Nancy Gonzalez

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Jun 26, 2026

Downey Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

June 23, 2026

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Service was excellent, made appointment for 1pm, my service manager sent me an automated text “look forward to seeing you” while he was on vacation? I showed up at 12:55pm, a service writer eventually More

by Davidderamo50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Estrada, Angel Duran, Alainea Butler, Nancy Gonzalez

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Jun 23, 2026

Downey Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

June 19, 2026

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experience was quick and easy. Had set up an appointment via text and quickly was assisted. More

by JOSUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Estrada, Angel Duran, Alainea Butler, Nancy Gonzalez

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Jun 19, 2026

Downey Hyundai responded

Thank you for your feedback! We're glad your visit was quick and easy and that our team was able to assist you promptly. We appreciate your business. Feel free to contact us at 562-231-0100 if you need anything. Thank you for choosing Downey Hyundai!

June 17, 2026

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Employee Rating

It was a pleasure to meet the staff and service was great. Thank you for all you did for me More

by VREZH.AYVAZYAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ravi Malhotra, Ray Malhotra, George Nino, Chris Estrada, Angel Duran, Alainea Butler, Nancy Gonzalez, Brenda Brambila

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Jun 17, 2026

Downey Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Downey Hyundai. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

May 27, 2026

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Employee Rating

It is really nice place everyone is so helpful and pretty good at what kind of vehicle you want. More

by crdennis7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ravi Malhotra, Ray Malhotra, George Nino, Chris Estrada, Angel Duran, Alainea Butler, Nancy Gonzalez, Brenda Brambila , Jordan

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May 27, 2026

Downey Hyundai responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

April 30, 2026

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Employee Rating

All went well I had no problems everyone was kind and thoughtful. See you next time. More

by TERRYD2251
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ray Malhotra, George Nino, Chris Estrada, Angel Duran, Alainea Butler, Nancy Gonzalez, Brenda Brambila

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Apr 30, 2026

Downey Hyundai responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Downey Hyundai are glad to have you as a customer. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

April 07, 2026

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Great service great team reasonable prices never an issue with scheduling appointments or simple walk ins More

by Jayalf491
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Estrada, Angel Duran, Alainea Butler, Nancy Gonzalez

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Apr 07, 2026

Downey Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Downey Hyundai! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

April 01, 2026

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Employee Rating

Downey has always demonstrated professionalism, kindness, and their establishment has genuinely given customers the options to decide service needed. Their is no hassles at Downey, Ca. More

by LETTYD2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Estrada, Angel Duran, Alainea Butler, Nancy Gonzalez

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Apr 01, 2026

Downey Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

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