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Chris Fanella

Overview Reviews (91)

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Chris Fanella

Parts and Service director

Highland Park Ford Lincoln

1333 Park Avenue West
Highland Park, IL 60035

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4.9

91 Reviews

Overview Reviews (91)

4.9

91 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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91 Reviews of Chris Fanella

February 04, 2026

Dealership Rating

Employee Rating

Great service in short time. Send tech anytime. Office people very cooperative and always accommodating. Send tech anytime. Office people very cooperative and always accommodating. More

by wfb230

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 06, 2026 -

Highland Park Ford Lincoln responded

Hi, your comments keep us motivated and working hard for all our guests! Please let us know if there is ever anything else we can do for you! Safe travels!

January 30, 2026

Dealership Rating

Employee Rating

Everything was great I will keep coming back for more So close just 5 more words close just 5 more words More

by APRILBENKIEL

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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Feb 02, 2026 -

Highland Park Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

January 21, 2026

Dealership Rating

Employee Rating

They came to my house to fix a recall didn't have to go anywhere. Loved that anywhere. Loved that More

by RAYJ.CHAVIS

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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Jan 23, 2026 -

Highland Park Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

Jan 21, 2026 -

RAYJ.CHAVIS responded

The tech who came out to my house was nice and did the recall update in less than 30 mins super quick and fast.

January 14, 2026

Dealership Rating

Employee Rating

I didn't expect someone to come to my home and perform the service. It saved me a lot of time. the service. It saved me a lot of time. More

by TRBRYAN

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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Jan 16, 2026 -

Highland Park Ford Lincoln responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 14, 2026

Dealership Rating

Employee Rating

Always great service and sales. Won't shop anywhere else. Honest and straight forward. If there is an issue, they make it right. Won't shop anywhere else. Honest and straight forward. If there is an issue, they make it right. More

by AC1470

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 16, 2026 -

Highland Park Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! If there is anything else we can do to assist you, please let us know! Take care!

January 14, 2026

Dealership Rating

Employee Rating

Easy and simple - never had to carve out time to get the vehicle serviced. vehicle serviced. More

by TJVERNIER

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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Jan 16, 2026 -

Highland Park Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! If there is anything else we can do to assist you, please let us know! Take care!

January 12, 2026

Dealership Rating

Employee Rating

It was good It was okay no complaints Thank you Thank you again N again again N again More

by naveed1860

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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Jan 15, 2026 -

Highland Park Ford Lincoln responded

Hello, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 10, 2026

Dealership Rating

Employee Rating

Outstanding. They go above and beyond. Usually my car is washed, however this time it wasnt They go above and beyond. Usually my car is washed, however this time it wasnt More

by Lizzy

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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Jan 12, 2026 -

Highland Park Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust!

January 09, 2026

Dealership Rating

Employee Rating

Great customer service easy to work with would go there again Excellent experience 2 words again Excellent experience 2 words More

by miancu79

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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Jan 10, 2026 -

Highland Park Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 09, 2026

Dealership Rating

Employee Rating

I was very happy with the service that Chris provided. Our issues were resolved. Chris kept us updated throughout the service process. Our issues were resolved. Chris kept us updated throughout the service process. More

by R.MELLINGER

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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Jan 10, 2026 -

Highland Park Ford Lincoln responded

Hi, we appreciate your feedback of our Staff's outstanding service! If there is anything else we can do to assist you, please let us know! Take care!