Chris Fanella
Chris Fanella at Highland Park Ford Lincoln

Chris Fanella | Page 10

Parts and Service director

Highland Park Ford Lincoln

1333 Park Avenue West
Highland Park, IL 60035

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4.9
104 Reviews
4.9

104 Reviews

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104 Reviews of Chris Fanella

August 17, 2025

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My family has been going to this dealership for several years. Have always had great service More

by MARIEELAINA16
Service Price Transparency
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Recommend Dealer
Yes
Aug 19, 2025

Highland Park Ford Lincoln responded

Hello, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

August 16, 2025

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Great service and professional staff made this a great experience for routine maintenance and checks. More

by SM
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Recommend Dealer
Yes

Other Employees Tagged: the gentleman working the quick lane desk 16 August

Aug 18, 2025

Highland Park Ford Lincoln responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

August 16, 2025

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Outstanding service department. Congratulations to Chris Fanella for building an impressive organization, he’s an excellent manager. On his staff is Steve Duke, the very best in th More

by sgkapsalis
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Recommend Dealer
Yes

Other Employees Tagged: Steve Duke

Aug 17, 2025

Highland Park Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 14, 2025

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Great service director. Thorough on repairs. Accommodating with loaner when car in shop for some days. Even though I am not a regular they make you feel important. More

by egmon
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Recommend Dealer
Yes
Aug 16, 2025

Highland Park Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

August 10, 2025

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They spoke to me rudely and disrespectfully. They didn't offer solutions to many of my car's problems. With their nonchalant attitude, they haven't even fixed my car for a few weeks. When I cont More

by Kaya
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Recommend Dealer
No
Aug 11, 2025

Highland Park Ford Lincoln responded

Kaya, The warranty repair you requested would be a violation of standards from Ford. If the issue is caused by front bumper damage due to an accident, no matter how many times you ask our staff to submit a fradulent claim, the answwer will remain the same. If you are going verbally abuse our staff becuse they will not file a fraudulent claim, and continue yelling at them, At some point they had to end the call. We suggested making an insurance claim and it would be your best option.

Aug 11, 2025

Kaya responded

You are acting completely against Ford standards. There was no accident, yet you refuse to perform the repair. Your behavior has been both rude and disrespectful from the beginning. Even more shocking, you suggested that I “have an accident” so that the insurance would cover the repair. How can a Ford-certified service center make such an unethical and dangerous request to a customer? Advising a customer to intentionally damage their vehicle so the insurance will pay for the Adaptive Cruise Control repair is not only unacceptable — it is a blatant violation of professional and ethical standards, and it clearly shows how little you comply with Ford’s values.

August 10, 2025

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Great people to do business with. Always honest for good advice. Always very knowledgeable staff. Always recommend them over every where else I have been. More

by CHRIS.FANELLA
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Recommend Dealer
Yes
Aug 11, 2025

Highland Park Ford Lincoln responded

Chris, we appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 09, 2025

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Since purchasing the car in 2009 it has always been serviced at HP FORD. They do for service awesome work. Iwould never take my car any where esle for service! More

by CAF04062000
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Recommend Dealer
Yes
Aug 11, 2025

Highland Park Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. We hope you continue to choose Highland Park Ford for all your vehicle needs! Take care!

August 09, 2025

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Staff very helpful especially Chris, the manager of the service center. He is hands on and so responsive to any situation that arises More

by Carol
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Recommend Dealer
Yes

Other Employees Tagged: Frank Pamimtuan

Aug 11, 2025

Highland Park Ford Lincoln responded

Hi Carol, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

August 09, 2025

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On time. Super friendly and available to answer all my questions. will definitely use this service again. More

by JOAO.MONTEIRO
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Recommend Dealer
Yes
Aug 11, 2025

Highland Park Ford Lincoln responded

Hi Joao, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

August 06, 2025

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Thanks for your service but you guys have charged me double $83and91 for one service I don’t know why can you explain for me please. More

by kasahunlamiso
Recommend Dealer
No
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