Chris Fasano | Page 2

Jack O’Donovan really cares about his customers. Honest, caring and thoughtful. Very professional. He makes sure you are 100% happy before leaving. Explains everything you need to know about your ca Honest, caring and thoughtful. Very professional. He makes sure you are 100% happy before leaving. Explains everything you need to know about your car. More

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Jack helped a lot with the purchase process and helped me to get the X5. to get the X5. More

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Karen and the service team kept me updated every step of the way. As soon as the car was done in service I was able to take it home no problem. Definitely recommend the service department with any type of w the way. As soon as the car was done in service I was able to take it home no problem. Definitely recommend the service department with any type of work your car needs! Thank you BMW of Sudbury! More

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Great sales dept, good variety of cars, not too pushy, extremely knowledgeable, outstanding customer service extremely knowledgeable, outstanding customer service More

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The entire team at Herb Chambers BMW made my experience yet again one in which I really felt like a valued customer. Chris as the sales manager helped to structure a deal for me given a very unique sit yet again one in which I really felt like a valued customer. Chris as the sales manager helped to structure a deal for me given a very unique situation. He understood my needs and concerns and worked to get us both to a “happy place.” Then Joe the Business Manager got involved and he was absolutely wonderful. He was not pushy, he was very honest about the products and services they could offer. He looked at different extended warranty companies and helped me to get a set of products that I wanted and that didn’t break the bank. He was an all around team player. Ray was my salesman through the process. He helped me to setup delivery of the car. He had it all prepared and spotless. All the accessories I was promised were in the vehicle for us and the delivery was detailed and very informative. Thank you to the entire team including Stephanie who fielded tons of my calls over this process and got me to the correct person. In person she always has a smile on her face. More

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Elaborate selection of cars. Poor communication. Inaccuracies on website and what is actually offered on the vehicle. Poor communication. Inaccuracies on website and what is actually offered on the vehicle. More

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Ray Hovsepian and a Sales manger named Chris are an asset to your dealership !!!! Both deserve Promotions ! asset to your dealership !!!! Both deserve Promotions ! More

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I purchased my 2018 BMW 750i Xdrive from Herb Chambers Boston dealership. I wasn’t very happy with Boston dealer’s service and I started going to Sudbury dealership. I wanted change my vehicle and decided Boston dealership. I wasn’t very happy with Boston dealer’s service and I started going to Sudbury dealership. I wanted change my vehicle and decided to purchase a used 2020 540i xdrive from this location. From their website I did request a trade in value for my vehicle. My car is in excellent condition, but their website gave me the Fair market value for $49K for my vehicle. I also got a quote from Herb Chambers’ Boston location, I got $52K for my vehicle. I clearly talked to the person who called me that I don’t want to get a low ball offer when I go to their dealership. She said I can bring my car and there won’t be a much difference. I was prepared, printed both estimates from both Herb Chambers dealers’ website. When I wet there they said they will pay $34K for my car. $15K less than the estimate they gave me. I waited there more than half an hour and the sales manager came with an excuse that my car is 750XI and the estimate was for Alpina B7 model. I told him that how that could be possible, I entered the VIN number and this car was originally registered with Herb Chamber’s dealership. He couldn’t give an answer. He said he’ll need to spend more than $10K for my car to sell at their dealership. It was the biggest lie. Because I always serviced my vehicle at Herb Chambers dealers and even the recent service video clearly says that my vehicle is in great shape and I don’t need to do anything until the next service which is 5 months later. I drove from Newton to Sudbury for nothing. Clearly they bait you with the online trade in value and they give a lowball value when you go there and try to trick you. The sales manager even told me that he can give me that $49K trade in value if I buy brand new 7 series which is more than $120K because they make a lot of money on those vehicles. I was in shock. I sent a complaint email to Herb Chambers’ headquarters and they didn’t even care and didn’t even reply me back. We have 3 cars in our household right now and purchased our last 8 cars in 9 years from Herb Chambers but we will never ever again do business with Herb Chambers anymore. More

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Great dealership where everyone really hustled to get the job done. Special shoutout to Pedro who oriented me to my new 530i !! job done. Special shoutout to Pedro who oriented me to my new 530i !! More

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We had an excellent experience! All staff were kind, professional and very accommodating. We didn't even have an appointment and Vince made time for us right away and helped us find All staff were kind, professional and very accommodating. We didn't even have an appointment and Vince made time for us right away and helped us find a car that is perfect for us. Great! Would highly recommend. More

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