Chris Figueredo | Page 11

Nissan of Torrance responded

Hello, thank you for taking the time to leave a review for us at Nissan of Torrance. We're happy we could fix your light. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. We are happy to hear that your key fobs are working properly. We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Until the next time we meet, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Aaron, we're happy you found our staff to be so supportive during your experience here at Nissan of Torrance. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Renee, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! We truly appreciate your business and support. We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Thank you for your sincere feedback. We will address these concerns with our team to ensure they are double checking their work. Thank you again for leaving us this response as it allows us the opportunity to improve. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hi Poei, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not to the expectations we strive for. We understand that our prices are higher than those of a private mechanic; however, you are dealing with Nissan Certified Technicians amongst other perks that we offer vs. private mechanics. We respect your feedback and are happy to hear that your vehicle was taken care of. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Cathy, thank you for taking the time to provide your feedback; however, I must point out that your review is possibly based on your experience with CarMax and not with Nissan of Torrance. After further investigation, I found that your vehicle nor the extended warranty were purchased at our dealership, in fact this was your first time at our service facility. Based on the information I received from the Advisor who assisted you, you were referred to us by CarMax as they stated we would diagnose it for you, which we did. Unfortunately, the recommended 60K Transmission service was not completed therefore causing your extended warranty to decline the claim we submitted for your transmission. I would like to clarify that we have no control over the work your Extended warranty company will approve or decline, that is their decision. I was also informed that we loan you one of our rentals, and when you came back to return it you threw the keys at one of our Advisors, and we will not and do not tolerate that type of behavior. This review should have been written for the dealer who sold you the vehicle and extended warranty not for Nissan of Torrance as all we did was help. We ask that you please remove this review as the statements you made are false and if you'd like to further discuss we are open to doing so. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Shamarian, please reach out to us at (310) 536-4000 x2225 to speak with our Service Manager David. We would like to address this situation directly. Thank you and have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager