Chris Folsom

Classic bait & switch I had the unfortunate experience of working with multiple members of the sales management team here at Jackson Kia. Sales team members I worked with were Stephanie Padrick (salespers of working with multiple members of the sales management team here at Jackson Kia. Sales team members I worked with were Stephanie Padrick (salesperson) and Matt Foster (Sales "manager"). While initially things were going smooth looking to purchase a Kia EV6 at a competitive price as to what I'd be able to get a Tesla Model Y for I was happy to join the Kia family. Both were great to work with and helpful. I explicitly asked MULTIPLE times to both Matt and Stephanie "Are all the dealer fees, taxes, & DMV fees included in this price?" and was re-assured everything was included. After putting down my deposit and agreeing upon the price for the car with even a pricing sheet in hand with estimated monthly payments, I received a phone call the next day from Chris Folsom the general sales manager who informed me that both Matt and Stephanie who put my deal together "messed up" the numbers and forgot to add a $4995 "Jackson Advantage" plan that would've greatly increased the price of the vehicle. Things like "lifetime warranty" are a part of that plan that DON'T APPLY TO AN EV! Classic "bait & switch" tactics that legal action should've been taken against. Chris was very un-professional to work with and while I was very calm and level headed, Chris hung up the phone on me and would not respond for the rest of the day. That next morning I reached out to David Morgan who is listed on the website as the "General Manager" outlining my concerns and still trying to make good on the deal I had agreed to 2 days prior. David while attempting to be nice still would not honor the original numbers I had received 2 days prior and had my deposit set on. Thankfully I did not have my credit card ran and made sure to cancel that card number. But beware when purchasing from this dealership that they aren't honest and don't uphold their end of the bargain once you have a price agreed upon. I'm happy to say I'm the proud new owner of a Tesla, and am very happy with my decision to NOT give Jackson Kia my business. More

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Salesperson had no idea what options were included with the vehicle, so I was told things that weren't included. Being short in stature, a MUST for me was power liftgate. Yup, I was told, it has it - NOPE, the vehicle, so I was told things that weren't included. Being short in stature, a MUST for me was power liftgate. Yup, I was told, it has it - NOPE, it doesn't. Another nice would be wireless charging, Yup, I was told, it has it - NOPE, it doesn't. Emails and calls and texts to both dealership and corporate regarding the lies told during the sale have gone unresponded to. Negotiate and buy it here at your peril. Will not even take vehicle back for service - not trustworthy at all. Hmm, interesting, my salesman is not even shown in the photos. More

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