Chris Freeman | Page 3

Went in for regular maintenance. Upon entrance, staff was friendly and helpful. Dana Eby is always very friendly and professional as she prepares the service documents. In waiting f Upon entrance, staff was friendly and helpful. Dana Eby is always very friendly and professional as she prepares the service documents. In waiting for my service at the lounge area, Chris Freeman noticed I was using a high top table for my computer work and stopped to show me where a potential plug was for power. The power strip did not have the 3 prongs for plug-in so he went to find another power strip for my use. It ended up he went to the store to by an adapter for me as there was not one available. What GREAT customer service. Always enjoy the kindness extended to me upon my service visits. More

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Service Had scheduled a routine service which resulted in a couple of additional items that needed to be addressed. I also sought some advise on the car phone Had scheduled a routine service which resulted in a couple of additional items that needed to be addressed. I also sought some advise on the car phone audio control system, which was promptly given to me, and corrected the issue I was having with the system. More

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Great Customer Service Jo Carter and the whole team at this dealership always make me feel pampered and appreciated. I wouldn't do business anywhere else. The service depa Jo Carter and the whole team at this dealership always make me feel pampered and appreciated. I wouldn't do business anywhere else. The service department is so accommodating and helpful. More

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Service on alarm Was having issues with the alarm on my vehicle. Very fast turn around on getting the problem resolved. Always have great service with warranty work Was having issues with the alarm on my vehicle. Very fast turn around on getting the problem resolved. Always have great service with warranty work at this dealership. More

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Great customer service Wow! I am currently driving a new 2017 X5 from BMW of Cincinnati North. This is my third BMW from this dealership. In the past, I purchased an X3; mos Wow! I am currently driving a new 2017 X5 from BMW of Cincinnati North. This is my third BMW from this dealership. In the past, I purchased an X3; most recently, I have leased two X5s. I love the X5! It’s the perfect size for my needs. I rely on the safety features as well as the vehicle’s outstanding performance. The look and size of the car has kept me coming back to it. While the car is outstanding, the primary reason I return to this dealership is working with Clay Moorhead, Internet Sales Manager. I found Clay to be friendly, knowledgeable and honest in his dealings with me. He has great patience, as I tend to ask a lot of questions. Clay spent a good deal of time with me when I bought my first X3. When I was ready for the next step up, Clay guided me through my options. I took a loaner X5 for the weekend and was sold on it! Clay is more than a sales manager to me, he’s become a trusted friend. I will continue to work with him in the future. My brother has also purchased 2 BMWs from Clay – we think he’s great! I also want to give a “shout out” to all the staff I encounter when I am at the dealership. Everyone in the service department is very polite and friendly. The two Chris’s in the department are welcoming and personable. The customer service is outstanding. Thanks guys! I appreciate all you do. I am a very satisfied and loyal customer. - Edna Koptish More

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BMW North The staff is always give excellent, professional and courteous service. I might also add that the breakfast treat is also a wonderful touch. They trea The staff is always give excellent, professional and courteous service. I might also add that the breakfast treat is also a wonderful touch. They treat you wonderful. More

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Service I had a great experience with the service department although I am disappointed with the change to no longer give loaner vehicles for shorter service I had a great experience with the service department although I am disappointed with the change to no longer give loaner vehicles for shorter service appointments. One of the reasons I have kept coming to BMW of Cincinnati North was the policy of giving vehicles while my BMW was being serviced no matter how long the appointment. This was extremely convenient for me and allowed to me to drop my vehicle off without missing time from work. I cannot afford to wait one or two hours for my BMW to be serviced and am extremely disappointed in this new policy. I hope this policy will be revisited as I feel this is penalizing loyal customers like myself who did not abuse the use of loaner vehicles. More

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Great Experience Was greeted immediately by Chris Freeman who was a gentleman. VERY impressed with this young man. Appreciate service by all involved and transportatio Was greeted immediately by Chris Freeman who was a gentleman. VERY impressed with this young man. Appreciate service by all involved and transportation provided to my appointment. Bonus was clean car inside + out. Thank you, Nancy More

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Personable, fast, complete! Nice job. Thanks for getting to the bottom of things so quickly. Great staff made me feel at home! Thanks for taking car of my baby!!!!!! Nice job. Thanks for getting to the bottom of things so quickly. Great staff made me feel at home! Thanks for taking car of my baby!!!!!! More

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Great Experience I always have had a great experience working with BMW of Cincinnati North service department. They always give me 5 star experience. They really take I always have had a great experience working with BMW of Cincinnati North service department. They always give me 5 star experience. They really take care of my BMW More

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