Chris Gilmore | Page 5

Very nice place to take my car for a oil change and And my car maintenance my car maintenance More

by Jesus Verified Customer Verified Customer

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Bought a used 2023 Honda Pilot with 24,000 miles for my wife. Everything appeared well on the test drive. On the way home I noticed a suspension noise in the front end. Since the car still had a factory w wife. Everything appeared well on the test drive. On the way home I noticed a suspension noise in the front end. Since the car still had a factory warranty I made an appointment with Honda as Graff is over an hour from my house. Once I brought it to Honda they informed me that the passenger side front strut was bent along with the lower control arm. He then showed me all of the undercarriage damage to the vehicle including huge dents in the exhaust system. When we called Graff Toyota they told us that their technician inspected the vehicle and that damage wasn’t there. I explained that there was already rust forming on some of the deep scratches is the subframe and that this damage has been here prior to our purchase. They refused to do anything about it. I am not out $1500 in repairs and still have to address the exhaust system. Not to mention all the plastic under panels that are destroyed. I would not recommend doing business here. More

by raorlan5850 Verified Customer Verified Customer

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Service department provided excellent service! Treveena was a great advisor to work with! Would recommend Graff Toyota! Treveena was a great advisor to work with! Would recommend Graff Toyota! More

by TRDGURL Verified Customer Verified Customer

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It took a long time. So much paperwork to. But delighted to have gotten it done. Excited for the Trip. A nice surprise. Wasn't impressed with the combined credit scores t So much paperwork to. But delighted to have gotten it done. Excited for the Trip. A nice surprise. Wasn't impressed with the combined credit scores to get high interest rate. I had hoped my credit score would have been used so my Sis would have a lower interest rate. But otherwise a good experience. I had hoped to meet Chris, But understand he was probably to busy. Thank You All. More

by pattygaines713 Verified Customer Verified Customer

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We are so happy with our Toyota Tundra Truck purchase from Graff Toyota in Burns Harbor! Brian is the man that made it happen and I would 100% recommend him to friends and family! He was honest and helpf from Graff Toyota in Burns Harbor! Brian is the man that made it happen and I would 100% recommend him to friends and family! He was honest and helpful with any questions we had, we have gone to 3 other dealerships but came back to Graff because of the trust and bond we formed with him. More

by Courtney Verified Customer Verified Customer

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Very helpful. Very knowledgeable..low pressure but serious sales skills..would definitely recommend..good experience Very knowledgeable..low pressure but serious sales skills..would definitely recommend..good experience More

by genemoench Verified Customer Verified Customer

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The service was excellent transportation back-and-forth to my home with supplied. The job was done at a competitive price and you’ll see me at graph again thanks for the service. to my home with supplied. The job was done at a competitive price and you’ll see me at graph again thanks for the service. More

by patfilan Verified Customer Verified Customer

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Service Department Person That I Delt With Was Surprisingly Informative About The Situation With My Vehicle - He Was Very Kind And Patient - Thank You Surprisingly Informative About The Situation With My Vehicle - He Was Very Kind And Patient - Thank You More

by Marti Verified Customer Verified Customer

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Service department was absolutely AMAZING! !!! Great and honest! It’s nice to know there are service departments that are still like this !!! Great and honest! It’s nice to know there are service departments that are still like this More

by Ktorok25 Verified Customer Verified Customer

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Had the new tire I wanted delivered to the dealership which was the perfect outcome which was the perfect outcome More

by diane.ludington Verified Customer Verified Customer

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