The experience was awesome.
We reviewed what the truck needed and then they quickly got the work done.
We reviewed what the truck needed and then they quickly got the work done.
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by johnrathman
Service Price Transparency
Jun 26, 2025 -
Jim White Honda responded
Thank you for the great feedback! We’re glad to hear the experience was awesome and that our team got your truck taken care of quickly and efficiently. We appreciate your trust and look forward to helping again!
I am very disappointed, the sales person Christopher
Boles JR was asked three separate times what was wrong with the car and was told three separate times “absolutely nothing wrong with the car”. I star
Boles JR was asked three separate times what was wrong with the car and was told three separate times “absolutely nothing wrong with the car”. I started to hear scraping in the front driver side wheel and squealing when I turned corners, and also the transmission I felt was acting funny, I called Christopher and after being Rudely hung up on twice he tells me to bring it in then two days before bringing it in I’m backing out of my driveway and I hear and feel and hear loud POP in the front passenger side wheel so I take the car back and Christopher hands me a written out paper by him stating what was wrong with the car, miss spelled and wrong diagnosis about the wheels, I then demanded paperwork from the mechanic and found out about the struts, but nothing about the transmission, Christopher tells me without proof that the transmission was even checked that I should stop jamming on the gas and that the roads are so bad that I ran over a pothole and broke the struts and now I’m finding out that there are problems with not only with both the left and right full strut but the under arm control needs to be replaced as well and that part alone put me as the driver in danger as well as other drivers on the road!. I feel that I was sold a lemon because not only am I fixing the whole front end of this car but I still don’t know what is wrong with the transmission. I did sign an as is agreement but I’m only 3000 miles in and only six months later. I went to this dealership because they were supposed to be reputable but I’m seeing no business is legitimate and I’m so saddened about this company!.
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by Cynthialawson6801
Other Employees Tagged:
Christopher Boles JR
Jun 26, 2025 -
Jim White Honda responded
Cynthia,
We appreciate your comments, and will take your feedback into consideration for the future. However, we would like to better explain where we are coming from.
The vehicle was purchased six months ago and when you did bring it back in for an inspection (which was free), we found a broken strut, and a bent rim which unfortunately leads us to believe that at one point in your six months of ownership, a pothole was hit. When we originally obtained the vehicle on a trade, a multi-point inspection was made, and neither of those two issues were noted. Nor, would we offer a vehicle with those sorts of issues for sale.
As for your transmission, multiple mechanics and our Used Car Manager personally drove your vehicle and noted that it was shifting as designed.
Thank you again for your feedback, but there isn't any protocol for damage that has been done while the vehicle was in your possession.
For me, they are the best of the best dealerships,
They
have patience to explain better tell you understand.
The best of all, They are friendly.
have patience to explain better tell you understand.
The best of all, They are friendly.
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by yaya kabo
Service Price Transparency
Jun 26, 2025 -
Jim White Honda responded
Thank you so much for your kind words! We’re honored to be your top choice and are glad our team takes the time to explain everything clearly. Your appreciation means the world to us — we’re always here with friendly service when you need us!
Always have a very good experience with all the people at
this Honda dealer, from the time I pull in to the time I leave.
this Honda dealer, from the time I pull in to the time I leave.
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by kkmielke917
Service Price Transparency
Jun 26, 2025 -
Jim White Honda responded
Thank you for your continued support! We’re so glad every visit feels like a great experience from start to finish. We truly appreciate your loyalty and look forward to seeing you again!
They are professional, thorough and nice people to work
with. I recommend them and look forward to this continued relationship.
with. I recommend them and look forward to this continued relationship.
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by Amlan
Service Price Transparency
Jun 26, 2025 -
Jim White Honda responded
Thank you so much for the kind words and recommendation! We’re happy to hear you had a great experience with our team. We truly value your trust and look forward to continuing our relationship for years to come!
no one is perfect thanks
have a good day keep doing
what you did today
what you did today
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by drest1120
Service Price Transparency
Jun 23, 2025 -
Jim White Honda responded
We truly appreciate your support and will keep striving to provide the same great service every day. Have a wonderful day, and we look forward to seeing you again soon!
Service department is very helpful informative and worked
efficiently. They even helped us with warranty issues.
efficiently. They even helped us with warranty issues.
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by PT
Service Price Transparency
Other Employees Tagged:
Dave
Jun 23, 2025 -
Jim White Honda responded
Thank you so much for the great review! We're thrilled to hear our service team was helpful, informative, and efficient during your visit. It’s especially rewarding to know we could assist with your warranty concerns—we’re always here to make the process as smooth as possible. We appreciate your trust and look forward to helping you again in the future!
I have dealt with Jim White Honda for several years.
They are always polite, courteous and thorough. They readily explain the work that was done and give you an opportunity to ask any questions for cl
They are always polite, courteous and thorough. They readily explain the work that was done and give you an opportunity to ask any questions for clarification.
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by mzladyd_5
Service Price Transparency
Jun 23, 2025 -
Jim White Honda responded
Thank you for your continued trust over the years! We're truly grateful for your loyalty and are so glad to hear that our team consistently provides polite, thorough service. Clear communication is a top priority for us, and we're happy to know you feel informed and respected every step of the way. We look forward to serving you for many more years to come!
Ronny and Tony at Jim White Honda are awesome to work
with!! Everyone there is very helpful!
with!! Everyone there is very helpful!
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by tcboles413
Jun 23, 2025 -
Jim White Honda responded
Thank you so much for the awesome review! We're thrilled to hear that Ronny, Tony, and the rest of our team made your experience a great one. We truly appreciate your kind words and look forward to welcoming you back to Jim White Honda anytime you need us!
Professional and friendly experience.
My tire was fixed in a timely fashion and they explained to me what they were going to do and how much it would cost.
My tire was fixed in a timely fashion and they explained to me what they were going to do and how much it would cost.
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by catluva687
Service Price Transparency
Jun 23, 2025 -
Jim White Honda responded
Thank you for sharing your experience! We’re glad to hear that your visit was both professional and friendly, and that our team kept you informed every step of the way. Getting you back on the road quickly and confidently is always our goal. We appreciate your trust and hope to see you again whenever you need us!