Chris Gomez | Page 23

Everyone at the dealership was friendly and very helpful. I had a grad experience and would recommend them for everyone. I had a grad experience and would recommend them for everyone. More

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The people at the service department were courteous and helpful in taking care of my 2024 Honda Civic Hatchback for the one year anniversary service on my car. Thank you! helpful in taking care of my 2024 Honda Civic Hatchback for the one year anniversary service on my car. Thank you! More

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I have bought 2 cars from the above dealer & have enjoyed their honesty & car care. Recently I have an agent named Chad who was so helpful with the service on my car. their honesty & car care. Recently I have an agent named Chad who was so helpful with the service on my car. More

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Like so many others on here, I had a very bad experience with them. Sold me a jeep and not even two months later needed over 2,000 worth of parts and repairs. I would not have bought the jeep if I had known with them. Sold me a jeep and not even two months later needed over 2,000 worth of parts and repairs. I would not have bought the jeep if I had known this. They are very unethical and didnt even care when we took the car back to them to get it fixed. I will NEVER use them again and I will NEVER request them to anyone More

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Recently purchased a new vehicle through Jim White Honda and as a returning customer was terribly disappointed with the experience. I was routed back to my original used car Salesperson as a returning cust and as a returning customer was terribly disappointed with the experience. I was routed back to my original used car Salesperson as a returning customer. I have good credit & a good down payment so the sale should have been a no brainer. I was waiting for my new vehicle to arrive to the dealership. I was informed that it would take a few months for my vehicle to arrive from Honda and that it would be a 2024. I had no issues with the wait & planned on what added features I would like to have installed upon arrival. There was no communication on their part. I found out the vehicle arrived by checking other dealerships & seeing their new arrivals coming in from the manufacturer. My salesperson obviously doesn’t need business. He can’t sit still for longer than 2 minutes running around trying to assist every customer he can nab. It got to the point where he was whining about how long the hours are that he works & we can just part ways. Seriously………what professionalism?!?! If you don’t want/need/have time for my business, pass me along to the new car division where I should have been placed from the beginning. My husband & I both work FT/ in person, long hours so no sympathy here. Just want my vehicle & pricing to be correct. As it was, we were doing all the leg work on the process finding out what features were available, pricing etc. He had no clue…….and I would have happily went somewhere else if I wasn’t so far into the process at this point. When the vehicle arrived it was a 2025. I had no issues with that just again the pricing etc. changes along with the interest rate. In the end, I was misquoted on the price of the vehicle multiple times. First finance adviser (I believe is the mgr.) worked up incorrect numbers. We asked for a price break down wanting to see the base price to make our final decision on what extra features that the dealership can install. I was passed along to another adviser who was actually a good person to speak with. When we finally get to signing day, the numbers were off. We point this out that the base price is higher than the sticker price on the window of the vehicle. They adjust it for the correction but still why as the customer are we the only one that seem to know what the xxxx is going on???? My paperwork shows that I am purchasing a green CRV which is not even an option – lol. Honda makes great vehicles, so they sell very easily and require no effort on the dealerships part. Unfortunately, Jim White doesn’t appreciate the customers they get. I love my new vehicle and the person that went over all the features on it before we drove away was fantastic. If I had him as my salesperson from the beginning perhaps this would have been a completely different experience. A little bit of customer service goes a long way and when you are making a big purchase it’s deserved! More

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I bought a new 2024 CRV that had a two year maintenance warranty . The first sirvice $ 167 service charge . Ask for a manager and they said he was in a meeting, so I ask to have him call me, 24 hours la warranty . The first sirvice $ 167 service charge . Ask for a manager and they said he was in a meeting, so I ask to have him call me, 24 hours late and no call Not good on customer service after you spend you money More

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One of best service experiences I have ever had! Set the service appointment for a time that was convenient for my schedule. The staff was very friendly. They performed my regular maintenance and re Set the service appointment for a time that was convenient for my schedule. The staff was very friendly. They performed my regular maintenance and recall service quickly and efficiently. Complimentary shuttle service that I was able to use. When I picked up my vehicle smooth easy process with a free car wash! I will definitely be back for my future service needs! Thanks again Joe at Jim White Honda! More

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If I could rate it a zero, I would. Manager is an absolute jerk. My vehicle is in their system, they sold me the incorrect transmission fluid. I dumped one bottle in my vehicle before Manager is an absolute jerk. My vehicle is in their system, they sold me the incorrect transmission fluid. I dumped one bottle in my vehicle before checking the label— trusting that the guy gave me the right fluid. Called parts department and the guy couldn’t believe his fellow employees mistake. Asked the manager for a flush because of their mistake— they brick walled me, wouldn’t do anything to right their wrong. He said that as far as he was concerned, we asked for transmission fluid and they sold it to us. He did exchange the fluid I had, but wouldn’t do a flush, discount on additional fluid so I could flush, or anything. Acted like it was my fault. Checked with another dealership and this type of transmission fluid has never been used for any of the pilots. It was phased out of any Honda vehicles after 2014. I have a 2018 pilot. Put it all on the little guy. Sick. More

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Great service from sales, finance and overall very positive experience. Josh was incredibly thorough and helpful. We will return for future purchases! positive experience. Josh was incredibly thorough and helpful. We will return for future purchases! More

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I have a 2018 Honda HR-V EX-L and at 68,000 miles the CVT went out. I have always maintained and serviced at Honda regularly. I've also had the CVT fluid changed at 30k and 60k. Honda dealer acted like it wa went out. I have always maintained and serviced at Honda regularly. I've also had the CVT fluid changed at 30k and 60k. Honda dealer acted like it was my fault even though bought it certified pre-owned in 2019 from the same dealer and had all my service done there. The service department only care about getting money from you. Then proceed to tell me my certified pre-owned warranty no longer exists and I need to purchase an extended warranty on the spot offered directly from Honda with no documentation. Skip this dealer... there are other options in the area. More

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