Chris Griswold | Page 4

Thank you! I had my boyfriend drop my Corolla off for its 20K maintenance. Before he even made it home they had called to let him know the car was done! I used t I had my boyfriend drop my Corolla off for its 20K maintenance. Before he even made it home they had called to let him know the car was done! I used to work for Toyota in Cedar Falls and I know that the express lane can get a little busy, so I was surprised when it was done so quickly! They changed my oil, rotated my tires, and even remembered to reset my maintenance light! Thanks so much, see you in 5k (: More

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excellent Quik in and out service. Excellent. Needed routine service for my Lincoln in a pinch, wasnt able to get an appt. Found Toyota drive in express se Quik in and out service. Excellent. Needed routine service for my Lincoln in a pinch, wasnt able to get an appt. Found Toyota drive in express service was available without an appt. Great service, great facilty and a great price. More

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Genuinely interested in me as a client CR Toyota continues to treat me as a valued customer. I like their service department. It is one of the reasons that I would not want to change deal CR Toyota continues to treat me as a valued customer. I like their service department. It is one of the reasons that I would not want to change dealerships. More

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Amazing Service Chris does a great job for the Dealership. Amazing that I can pull in and by the time I reach the desk, my ticket is ready to go. Fast service work an Chris does a great job for the Dealership. Amazing that I can pull in and by the time I reach the desk, my ticket is ready to go. Fast service work and am on the road quickly. Chris is great to work with and the service team I do not see, does fast work with my car and van. Thanks guys! It's why we keep coming back. More

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Great My sister and I were traveling from Champaign to Iowa City to visit friends at the University and one of our engine coils went out during the drive.. My sister and I were traveling from Champaign to Iowa City to visit friends at the University and one of our engine coils went out during the drive... We tried to go to the dealership in Iowa City and they couldn't take us so we ended up having to drive to Cedar Rapids. The employees were very helpful, understood our situation and it took less than two hours to get the repair done! More

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Quick and Easy I have used Quick Lube for my 2 Yrs Service, People over there are great and service is very quick and easy. i will continue to use this place again. I have used Quick Lube for my 2 Yrs Service, People over there are great and service is very quick and easy. i will continue to use this place again. More

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Drove in without an appointment I had a broken leaf spring and drove in without an appointment and they took care of it right away. They are ordering part and will fix in a few day I had a broken leaf spring and drove in without an appointment and they took care of it right away. They are ordering part and will fix in a few days.. Greatest experience!! More

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Refreshingly authentic and effective customer care My new Prius recently hit the 5,000 mile mark and required a maintenance visit to the dealership. When I called the CR Toyota dealership to inquire ab My new Prius recently hit the 5,000 mile mark and required a maintenance visit to the dealership. When I called the CR Toyota dealership to inquire about the possibility of having someone take a look at it before my trip for Chicago/Milwaukee several days later (of course I had not set an appointment in advance), I was pleasantly directed to take the car to the service bay at the Volkswagen building next door where drive-up customers were welcome. The person working the desk there (the service ticket indicates it was Chris Griswold) was instantly welcoming and proceeded to input my information into the system (I did not buy the car locally) and service my car quickly and professionally. You know when the weather is so perfect that you don't notice it at all (you're neither too hot nor too cold, etc.)? Well, I sort of had that feeling during my recent service trip to CR Toyota. Chris was so authentic, it was like dealing with a long-time friend, and for the first time in a long time I was able to enjoy a service experience because I did not have to think about it at all (Do they know I'm here? How much longer? Are they going to try to sell me something I don't need? Am I an important customer to them?, etc.). More

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12 year old Highlander As usual, I took my 2003 Highlander in for service. As usual, they are friendly, courteous, fast and my Highlander is still running smooth and quiet. As usual, I took my 2003 Highlander in for service. As usual, they are friendly, courteous, fast and my Highlander is still running smooth and quiet. I see it as a great value in the care of my vehicles. More

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Problem of a defective battery replaced under warranty. I have been a long term customer and always receive great treatment from everyone at the dealership. My Hybrid Highlander is a great automobile, but I have been a long term customer and always receive great treatment from everyone at the dealership. My Hybrid Highlander is a great automobile, but it is prompt, efficient service that makes the total difference! More

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