Chris Grossman
Chris Grossman at Toyota Direct

Chris Grossman

Service Advisor

Toyota Direct

4248 Morse Rd
Columbus, OH 43230

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4.7
165 Reviews
4.7

165 Reviews

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165 Reviews of Chris Grossman

September 15, 2026

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Employee Rating

Chris Grossman was very helpful and knowledgeable about what needed to be done and very good to work with More

by Clay A
Service Price Transparency
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Recommend Dealer
Yes
Sep 15, 2026

Toyota Direct responded

Clay, we're pleased to hear Chris provided helpful and knowledgeable service at Toyota Direct. We look forward to working with you in the future!

September 04, 2026

Dealership Rating
Employee Rating

Maintenance sign still on. Car makes noise when I press the gas. He did not give inspections report More

by mohsinkhan993
Service Price Transparency
Workmanship
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Recommend Dealer
No
Sep 09, 2026

Toyota Direct responded

We strive to provide five-star service and, if we missed that mark, I'm very sorry. I would like to see what I can do to help improve your experience. Please reach out to me when you have a moment. Thank you, Paul Sayre - Service Manager - 614-476-1979

August 29, 2026

Dealership Rating
Employee Rating

Chris Grossman has always given me great service. He is very professional and extremely helpful. He does an outstanding job. More

by RonaldSolar.osu
Service Price Transparency
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Recommend Dealer
Yes
Aug 31, 2026

Toyota Direct responded

Ronald, thank you for sharing your excellent feedback about Chris! We hope to see you again at Toyota Direct.

August 06, 2026

Dealership Rating
Employee Rating

Toyota is a great dealership that you can buy any cars in a great place More

by ade774
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Recommend Dealer
Yes
Aug 07, 2026

Toyota Direct responded

Thank you for stopping by to leave Toyota Direct a wonderful review!

July 29, 2026

Dealership Rating
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Chris Grossman always takes care of us! The truck/ car & our RAV4 is always fixed quickly and done right! Thanks More

by Jerry
Service Price Transparency
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Recommend Dealer
Yes
Jul 29, 2026

Toyota Direct responded

Jerry, this feedback just made our day! Thank you from all of us at Toyota Direct and we’ll be sure to pass this along to Chris.

July 29, 2026

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Employee Rating

Years ago, it was hard for a woman to get fair and only-necessary work done on her car. That has changed over the years and I experience total fairness and honesty at Toyota Direct. Chris is the very More

by sheila0229
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jul 29, 2026

Toyota Direct responded

Sheila, thanks for choosing Toyota Direct. We're honored to have your trust. See you next time!

July 28, 2026

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The service appointment went very well. The area is clean and everyone was very friendly and welcoming. More

by shardayljohnson
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jul 28, 2026

Toyota Direct responded

We're happy to hear everything was spotless and our team was welcoming at Toyota Direct. Your feedback is greatly appreciated!

July 21, 2026

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Employee Rating

Very good work good services very excellent for me I like Toyota 👍 very good thx More

by natachajoseph747
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jul 21, 2026

Toyota Direct responded

Thank you for stopping by to leave Toyota Direct a wonderful review!

July 17, 2026

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Employee Rating

Service manager Chris is knowledgeable. Their mechanics have always seemed good. But cost for repairs are high. More

by JimM
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jul 20, 2026

Toyota Direct responded

Hi Jim - We're pleased to hear that Chris and our team have been helpful. We understand the concern about pricing, and we'll pass your feedback along to our team. Thank you for choosing Toyota Direct!

July 14, 2026

Dealership Rating
Employee Rating

Chris Grossman always takes very good care of me and my fleet of cars on every visit. Very professional, always calls back when an appointment is needed. Thank you, Chris for all you do. More

by Tbanks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 15, 2026

Toyota Direct responded

Thank you for trusting Chris and our team with your fleet, Tbanks! We look forward to your next visit here at Toyota Direct. Safe travels!

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