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Chris Grossman
Chris Grossman at Toyota Direct

Chris Grossman

Service Advisor

Toyota Direct

4248 Morse Rd
Columbus, OH 43230

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4.7
174 Reviews
4.7

174 Reviews

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174 Reviews of Chris Grossman

October 16, 2026

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Employee Rating

Great service. Friendly people. Comfortable waiting areas. I bought my car new from Toyota Direct in 2013 and have always taken it there for service. More

by sdrutkow
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Service Time
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Recommend Dealer
Yes
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Oct 16, 2026

Toyota Direct responded

Thank you for your trust and loyalty over the years! We’re glad you feel comfortable with our team and our facilities. We’ll see you next time here at Toyota Direct!

October 15, 2026

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They are great I've been dealing with them in for at least 20 years More

by jbrendle
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Recommend Dealer
Yes
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Oct 15, 2026

Toyota Direct responded

Thank you for choosing Toyota Direct, we appreciate your positive feedback!

September 30, 2026

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Chris was great to work with . Everyone that I spoke to I was very helpful More

by goebel.steve
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Recommend Dealer
Yes
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Sep 30, 2026

Toyota Direct responded

We are so grateful for your business at Toyota Direct, thank you very much!

September 27, 2026

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all of my trips to Toyota Direct have been very pleasant. I bought my van here and this where I bring it for serice More

by John
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Schneider Lincifort

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Sep 27, 2026

Toyota Direct responded

We're delighted to hear about your positive experiences with both our sales and service teams, John! Thank you for choosing Toyota Direct, and for sharing your support. Safe travels!

September 22, 2026

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Mt experience was very good with the service tech and the follow ups on what was needed to make the repair More

by christopher.seitz
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Recommend Dealer
Yes
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Sep 22, 2026

Toyota Direct responded

Hi Christopher, we're pleased to hear you had such a good experience with our service team! Thank you for choosing Toyota Direct! We look forward to seeing you again down the road.

September 19, 2026

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I am just interested in my main contact - CG xx xx vv vv v v v More

by LCARYER
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Service Time
Service Communication
Recommend Dealer
Yes
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Sep 21, 2026

Toyota Direct responded

We couldn't ask for a better review of Toyota Direct. Thanks so much!

September 18, 2026

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Employee Rating

I said two and Doug along with Asa two the order writer and the mechanic that is super job and I highly recommend both Doug and Isa two thank you very much More

by bmart26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Malek Abed, Ryan Belcher, Rufus Alexander, Erika Almanza, Maggie Arnold, Mindy Hill, Isatou Jahateh, Marie Gilman

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Sep 19, 2026

Toyota Direct responded

We're delighted to hear Doug, Asa, and the team provided excellent service at Toyota Direct! Thank you for the glowing recommendation and we look forward to serving you again.

September 18, 2026

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I have been a customer of 25 years Chris has been my service advisor and consultant for all those years. Absolutely best to deal with my son brought his car in for service and Chris treated him like Gol More

by Jfhch
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 18, 2026

Toyota Direct responded

We're grateful for your loyalty and trust over the years! It's wonderful to hear Chris has been a reliable advisor for both you and your son. We truly appreciate your continued support. - Toyota Direct

September 18, 2026

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Employee Rating

Service was good however thermostat in the waiting area was 68 degrees, too cold. Ac should be at 72 degrees. More

by Jallbrig
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erika Almanza, Maggie Arnold

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Sep 18, 2026

Toyota Direct responded

We appreciate your feedback about the temperature in our waiting area and thank you for choosing Toyota Direct! See you next time.

September 15, 2026

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Employee Rating

Chris Grossman was very helpful and knowledgeable about what needed to be done and very good to work with More

by Clay A
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 15, 2026

Toyota Direct responded

Clay, we're pleased to hear Chris provided helpful and knowledgeable service at Toyota Direct. We look forward to working with you in the future!

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