Chris Grossman

Chris Grossman always takes such good care of me as a customer. I have been a customer with Toyota Direct for decades and highly recommend the service dept . They are super accommodating and have integri customer. I have been a customer with Toyota Direct for decades and highly recommend the service dept . They are super accommodating and have integrity in their work. Chris is always helpful and goes above and beyond when handling my service needs. More

by darla2 Verified Customer Verified Customer

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They are very truthful about what needs to be done right away and what does not need to be done right away and can wait. They make sure you get in your car ok and open the door for you when you are ready t away and what does not need to be done right away and can wait. They make sure you get in your car ok and open the door for you when you are ready to leave. You as a customer is taking good care of you. Also, they do their job correctly. I will only take my car to Toyota More

by sdrum1@live.com Verified Customer Verified Customer

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They always provide the best service. They treat you like family. They respect your time and provide any/every thing needed for elite customer satisfaction. They treat you like family. They respect your time and provide any/every thing needed for elite customer satisfaction. More

by jjrodock Verified Customer Verified Customer

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I got done a recall. Couple sensors got changed. They did a great job. They really take care of me. That’s why I love to bring my car to the Toyota direct in Columbus Ohi Couple sensors got changed. They did a great job. They really take care of me. That’s why I love to bring my car to the Toyota direct in Columbus Ohio. Thank you so much to the gentleman who helped me out. More

by regino antonio rodriguez ulloa Verified Customer Verified Customer

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Fast write up ,and excellent communication and great price ! Amenities are great also ,nice facility! price ! Amenities are great also ,nice facility! More

by madhun67 Verified Customer Verified Customer

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The service time was great and how the service was explained, and how my policy was reviewed to me. explained, and how my policy was reviewed to me. More

by emeliafekaa Verified Customer Verified Customer

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Just purchased this used vehicle in January and have had it serviced twice at a different service provider before coming back to Toyota Direct! My car hasn’t run this smoothly since I’ve bought it! it serviced twice at a different service provider before coming back to Toyota Direct! My car hasn’t run this smoothly since I’ve bought it! More

by mlbenn1 Verified Customer Verified Customer

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Poor from start to finish. I made an appointment based on open times every 10 minutes, then waited 1.5 hours before my car was looked at. The car needed a radiator but the radi I made an appointment based on open times every 10 minutes, then waited 1.5 hours before my car was looked at. The car needed a radiator but the radiator was not in stock. This was Thursday morning before Memorial Day. I was told it would be Tuesday-Thursday of the next week before the car was ready since they had to get the radiator. I understand no shipments on Sunday and Monday (Memorial Day), but what about Friday and Saturday? Tuesday I called for an update only to be told the radiator was there, but the team assigned to work on my car was off that day (what??). I was told I could come over to get something needed out of the car, but when I got there they couldn’t find the keys to my car and couldn’t reach the service advisor to locate them. Wednesday when I called for an update I was told the radiator was delayed in arriving (I already know the radiator is there from the previous update), so the car wouldn’t be repaired that day either. The car was ready on Thursday. One week for a radiator:( More

by KDS Verified Customer Verified Customer

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Super quick drop off for service and great communication during the service. They make it easy during the service. They make it easy More

by evodwyer Verified Customer Verified Customer

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I believe that Toyota Direct has no equal. I have worked with Mindy Hill for the last decade, and always enjoy the experience. I look forward ti it and always when possible seek her out for wo I have worked with Mindy Hill for the last decade, and always enjoy the experience. I look forward ti it and always when possible seek her out for work on my vehicles She is thoughtful, efficient and personable. More

by DALEKOCAREK Verified Customer Verified Customer

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