Chris Hammock | Page 3

The people at Honda was so friendly. They had snacks in the lobby for customers and they were right on time getting our truck serviced and ready for pickup. They had snacks in the lobby for customers and they were right on time getting our truck serviced and ready for pickup. More

by LYNN.HAAS Verified Customer Verified Customer

Report | Print

They were timely, friendly and easy to work with on scheduling. I appreciate that they were thorough in finding the issue and repairing it. scheduling. I appreciate that they were thorough in finding the issue and repairing it. More

by JACQUELINE.RUSH Verified Customer Verified Customer

Report | Print

My service advisor. Matthew was great as always. Didn’t take long for my service. Was very happy that I have got a coupon in the mail to use towards it. Matthew was great as always. Didn’t take long for my service. Was very happy that I have got a coupon in the mail to use towards it. More

by ipkis59 Verified Customer Verified Customer

Report | Print

I have been with Honda for many years. Their services are great. They are awesome Their services are great. They are awesome More

Report | Print

Three Honda dealerships attempted to diagnose and repair my 2024 CRV Sport L Hybrid and came back with no answers. No solution. No clear direction. What started as a mechanical issue.... turned into a FRUST my 2024 CRV Sport L Hybrid and came back with no answers. No solution. No clear direction. What started as a mechanical issue.... turned into a FRUSTRATING AND DAUNTING EXPERIENCE. 👉🏼THEN...... this STOUTHEARTED team stepped in.👀 A BONA FIDE HONDA DREAM TEAM‼️ Service Manager... Chris Hammock put me in contact with Service Manager Josh Savage and Technician Alan Sons; They need to pin a medal on these folks.... They chose to confront a case others had effectively walked away from. They didn’t treat it like just another repair order — they treated it like a problem to be solved. They approached it with integrity, patience, and disciplined focus. But what truly set them apart was how they treated me throughout the process. At no point did I feel like a burden, a problem, or an inconvenience. I felt heard. I felt respected. I felt like they genuinely cared about getting it right — not just for the vehicle, but for me. They worked through the complexity instead of around it. They refused to settle for assumptions or temporary fixes. And in the end, they delivered what no one else could: a clear diagnosis and a complete, decisive repair. In a world where difficult cases often get pushed aside, this team leaned in and finished the fight. That level of professionalism and care is rare. If you want a service department that stands firm when things get hard — and treats you with respect every step of the way — Honda of Cookeville Tennessee, is worth the drive! They didn’t just repair my vehicle, they restored my confidence. Especially in the Honda name. They treated me not as a problem to manage, but as a person to serve. At every step, I felt valued, not tolerated. With GRATITUDE, Crestin Burke More

Report | Print

Nick in the service area took care of everything. Everyone was nice and professional. Waiting area is top notch. Everyone was nice and professional. Waiting area is top notch. More

by Riddlejr Verified Customer Verified Customer

Report | Print

Excellent service. If I say excellent service, there is no need to elaborate. Waste time. If I say excellent service, there is no need to elaborate. Waste time. More

by pctaylor715 Verified Customer Verified Customer

Report | Print

Overall was good, but I have a tire loosing pressure and they could not find it I came home and found it and fixed it myself they could not find it I came home and found it and fixed it myself More

by coffman_j Verified Customer Verified Customer

Report | Print

The staff at Cookeville Honda is exemplary! !!!! Very courteous and accommodating, my service visit was timely and satisfactory Thank You I !!!! Very courteous and accommodating, my service visit was timely and satisfactory Thank You I More

by Coozie 51 Verified Customer Verified Customer

Report | Print

I took my van in for an oil change. Honda of Cookeville did an excellent job as usual. They have a very comfortable lobby in which to wait during service. Honda of Cookeville did an excellent job as usual. They have a very comfortable lobby in which to wait during service. More

by DUFFLKJ Verified Customer Verified Customer

Report | Print