Chris Hammock | Page 3

Recall # 24-012 Rear windshield failed inspection. Took vehicle to Cookville Honda on 02/27/26 for recall repair. Cookville Honda replaced rear windshield which upon purchase of the vehicle I had tint Took vehicle to Cookville Honda on 02/27/26 for recall repair. Cookville Honda replaced rear windshield which upon purchase of the vehicle I had tinted for my safety, as the lights from following vehicles made it difficult to see the roadway. Upon return of the vehicle, the rear window was not tinted. I immediately questioned the service provider. They said it was not their problem, as they were only responsible to replace the window. They provided the phone number to Honda of North America. Filed claim #16196238 on 03/02/2026. On 03/06/2026 was notified claim was denied and told a formal notification would be sent to me. This was a recall on the rear windshield and the Honda manufacture error the reason it had to be replaced, and not a result of any neglect on my part. Request I be reimbursed for having to re-tint the rear windshield. More

by gmforthepeople Verified Customer Verified Customer

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Great service department! !! Sweet girl that I see every time is awesome! She takes care of me! !! Sweet girl that I see every time is awesome! She takes care of me! More

by amy.rhoton Verified Customer Verified Customer

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Courteous and helpful. Made my expensive repair a little less stressful, enjoyed the coffee and snacks Made my expensive repair a little less stressful, enjoyed the coffee and snacks More

by GCHILTON1 Verified Customer Verified Customer

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Wonderful service team. They’re always friendly and willing to look into any issues I may be having. They’re always friendly and willing to look into any issues I may be having. More

by noelfamilymm Verified Customer Verified Customer

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Everyone friendly and professional! Timely service! Nick did great job explaining issues had with Honda, corrected some of them and will make an appointment for other issues and going Timely service! Nick did great job explaining issues had with Honda, corrected some of them and will make an appointment for other issues and going over the bill item by item. He even found a coupon to help with unexpected expenses! Waiting area always comfortable with snacks provided! Honda is the BEST!! More

by JHALFACRE Verified Customer Verified Customer

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Service department was very busy. The waiting area was comfortable with great accommodations. Loved the popcorn! The waiting area was comfortable with great accommodations. Loved the popcorn! More

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We have been going to Cookeville Honda ever since we moved to Cookeville and we have found them to be very helpful and honest in taking care of our car. They only fix things that need to be fixed and n moved to Cookeville and we have found them to be very helpful and honest in taking care of our car. They only fix things that need to be fixed and not take advantage of us. We appreciate that very much. More

by mshaffer3 Verified Customer Verified Customer

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Excellent visit for vehicle inspection. Completed in a timely manner and great communication. Waiting area was comfortable with plenty of seating and refreshments. Completed in a timely manner and great communication. Waiting area was comfortable with plenty of seating and refreshments. More

by DTHOBBY55 Verified Customer Verified Customer

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Very professional and helpful. Available to answer any questions that we had. Service with a smile. Available to answer any questions that we had. Service with a smile. More

by GLENMURPHY Verified Customer Verified Customer

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Everything went smooth as silk. They were able to provide me with a car to use for errands around town while my vehicle was being serviced. Their time estimate for the service was They were able to provide me with a car to use for errands around town while my vehicle was being serviced. Their time estimate for the service was almost exact. Great experience! More

by maryziegler Verified Customer Verified Customer

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