Chris Hapner | Page 18

Oil change I am giving four stars because I feel that it is very important to clean off the top plastic intake cover where oil is poured into the engine instead I am giving four stars because I feel that it is very important to clean off the top plastic intake cover where oil is poured into the engine instead of cleaning off the whole top and around the oil Could've been A little more tidier especially from BMW dealership other than that my overall experience was excellent are you are my check ups and inspections and oil changes from BMW of Palm Springs I also would like to add that in the past I have open my hood after an oil change and found a couple Plastic caps either not screwed on tight or not put back on and just hanging off so I making a point to check recheck before I leave I feel sometimes they get in a rush and just want to send me on my way More

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Great Experience Chris once again exceeded my expectations. He is why I will always use this dealership. The customer service here really is better than any dealership Chris once again exceeded my expectations. He is why I will always use this dealership. The customer service here really is better than any dealership I’ve dealt with More

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OUTSTANDING Cannot say enough great things about Chris in Service (who helped me 99.9% of my troubles). Prompt, helpful, caring kind accommodating friendly knowle Cannot say enough great things about Chris in Service (who helped me 99.9% of my troubles). Prompt, helpful, caring kind accommodating friendly knowledgeable etc etc.(especially compared to my WORST LEVEL EVER IN 25 yrs with BMW ESCONDIDO- horrendous lying uncooperative refusals of paperwork copies scratching my brand new front bumper taking no responsibility and offering me no help including manager who refused to give me contact info of dealer owner as well as threatening to call the police - all while I attempted a fair & reasonable discussion that manager rolled his eyes at me in which I stopped mid convo to call him out on not even paying attention or listening to a word I was saying - WORST BMW DEALERSHIP ON THE PLANET). Palm Springs- in a league of their own. More

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I3 service Chris fept me informed on a weekly basis Although it took over (2) months to repair My car Chris kept me informed. He kept me from getting upset. Chris fept me informed on a weekly basis Although it took over (2) months to repair My car Chris kept me informed. He kept me from getting upset. More

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Great Service! I needed covered oil change and to find out why my BMW was making noise. They gave me a quick appointment time, explained to me the sound, changed oil I needed covered oil change and to find out why my BMW was making noise. They gave me a quick appointment time, explained to me the sound, changed oil and I was done in 2 hours at no cost to me. Shuttled me to a coffee house, I relaxed while they took care of my car. Provided a full report on all points checked on vehicle. Fast, effecient and honest. What more can you ask for! More

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Excellent service !! I really recommend this dealership . Bmw Palm Springs has the best service ! Every time I come here .. it’s the very best care . Sandra in service I really recommend this dealership . Bmw Palm Springs has the best service ! Every time I come here .. it’s the very best care . Sandra in service is excellent in customer service .,.Vincent Saunders is an incredible shop foreman and always keeps my car running so beautifully . Ken Miller and Chris Hapner In customer service are so cool and professional and excellent . More

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Excellent setvice Thank you for a great experience. Staff was courteous and efficient, on time, and made me feel secure about the repairs. I will definitely be back. Thank you for a great experience. Staff was courteous and efficient, on time, and made me feel secure about the repairs. I will definitely be back. More

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Customer friendly This BMW dealership in Palm Springs, Ca ha the friendliest associates helping the customers. The people are curtious to the customers and listen to wh This BMW dealership in Palm Springs, Ca ha the friendliest associates helping the customers. The people are curtious to the customers and listen to what your concerns are. The dealership is always extremely clean and neat are organized, you do not feel you are walking into a high pressured trap More

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Service Exceptional all the way around. I've been coming to this dealership for many many years. All around professional staff. Special thanks to Chris on Ser Exceptional all the way around. I've been coming to this dealership for many many years. All around professional staff. Special thanks to Chris on Servixe. Five Stars. More

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Great service on my cars. Very thorough and professional. I will go back. They did a great job and my car was clean. The loaner car was much appreciat service on my cars. Very thorough and professional. I will go back. They did a great job and my car was clean. The loaner car was much appreciated. More

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