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Chris Johnson
322 Reviews
322 Reviews of Chris Johnson
September 29, 2020
Service advisor was good to work with. However, I paid nearly $500 for a 90K MPI, found out the truck needed leaf springs pads to fix a squeak and new front brakes, so I was asked to pick up the truck and nearly $500 for a 90K MPI, found out the truck needed leaf springs pads to fix a squeak and new front brakes, so I was asked to pick up the truck and wait for the pads to come in. 2-3 days later, I brought the truck back in for the pads to be replaced. The truck was given a clean bill of health after the 90K inspection. Within one week, the truck developed a squealing noise and a vibration during acceleration which only got worse over the next week. I brought the truck back in (approx. 2 weeks after paying for the 90K service) and was told all three U-joints needed replaced, the front left wheel bearing needed replaced, and the propeller shaft center support bearing needed replaced to the tune of another $1,200. I asked why none of this was noticed during the 90K MPI I had paid $500 for and was told “I don’t know, because they drive the vehicles during the inspection.” When I asked for a refund on the $500 90K MPI, since the truck clearly was not in the condition it was claimed to be, I was only offered approx. $140 discount on the $1,200 that was quoted to fix all the issues. Essentially, I paid $500 for an oil change. I have attempted to purchase two new vehicles in the past from Landers Toyota and was so turned off by the sales team that both vehicles were purchased at other dealerships. I had a small issue with the Toyota dealership in Joplin, MO when I bought the truck, but they immediately corrected the issue when asked. I thought maybe I’d give Landers one more shot at service, but found it to be the same experience I’d had with their sales team. Disappointed and feel screwed out of $500 plus the cost of having another shop complete an inspection (another $400) after Landers completed theirs. More
by Razorhawk
Verified Customer
September 23, 2020
Johnny was amazing. Took care of my car problem with no hesitation. Will definitely be back to he him for future maintenance and car needs hesitation. Will definitely be back to he him for future maintenance and car needs More
by tysonconnell44
Other Employees Tagged: Josh Murrah , Mark Daniels, Tim Doran, Johnny Guiterez, Jason Jones, Lake Mills, Seth Snyder, Taylor Trailor
September 19, 2020
We worked with Chris in the service department and he was super helpful in getting our car in immediately. He also patiently answered our questions on our remote start and got it to work for the first time s super helpful in getting our car in immediately. He also patiently answered our questions on our remote start and got it to work for the first time since we bought it in May 2019!! He’s very knowledgeable and customer oriented. We will definitely request him next time we need service! More
by DHOBSON50
September 17, 2020
Friendly, helpful customer service. Had all four brakes serviced today. Job completed in two hours. I was prepared to stay until noon! I have always had a good experience here! serviced today. Job completed in two hours. I was prepared to stay until noon! I have always had a good experience here! More
by glenda.good
September 16, 2020
The is very professional yet friendly. The waiting area was clean and the chairs were well spaced for covid distancing. The work was done when promised and seems to be thorough. was clean and the chairs were well spaced for covid distancing. The work was done when promised and seems to be thorough. More
by MCCHASE
Other Employees Tagged: Mark Daniels
September 15, 2020
Always a flawless experience. More dealerships need to strive to the same goals as this on. I can confidently say this is the best all around dealership I’ve ever experienced. strive to the same goals as this on. I can confidently say this is the best all around dealership I’ve ever experienced. More
by Wmwalker
Other Employees Tagged: Mark Daniels, Jason Jones, Seth Snyder, Taylor Trailor
September 13, 2020
I have been with Steve Landers Toyota for 6 years now,I'm completely satisfied and recommend them highly. I give them a 10 out of 10 completely satisfied and recommend them highly. I give them a 10 out of 10 More
by CdChase48
Other Employees Tagged: Josh Murrah , Mark Daniels, Tim Doran, Johnny Guiterez, Jason Jones, Lake Mills, Seth Snyder, Taylor Trailor
September 11, 2020
Steve Landers Toyota NWA always takes care of my 2013 Tundra with speed and great customer service. I’ll most definitely be coming back for all my service needs! Tundra with speed and great customer service. I’ll most definitely be coming back for all my service needs! More
by MACKMAN51
Other Employees Tagged: Josh Murrah
