Great quality service.
Great professional workers, very friendly and helpful. Always top service coming here
Great professional workers, very friendly and helpful. Always top service coming here
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by MADISONLINEBERGER123
Verified Customer
Verified Customer
Service Price Transparency
Jul 13, 2023 -
Landers Toyota NWA responded
MADISONLINEBERGER123, thank you for the 5-star review! We appreciate you choosing Landers Toyota NWA for your service visit. It sounds like everyone was professional and took care of your vehicle. We look forward to seeing you next time!
Attempted to use a $99 break special from Toyota website,
that listed Landers as a participating dealership. Upon Arrival I was lectured on how I needed a rotor service, even though the representative, Chris
that listed Landers as a participating dealership. Upon Arrival I was lectured on how I needed a rotor service, even though the representative, Chris Johnson, I believe, had never even seen my 2020 Tundra TRD Pro before. How can he tell me I need rotors with I only have 40k on the truck and no inspection to validate the claim. I was then made to go and screenshot the coupon form Toyota.com and send to the rep as "Proof". Overall, the experience was contentious at best and although the work was performed, I was told that they would not warranty any work or equipment because I did not choose the $171 rotor service. Ridiculous.
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by damonwillis
Verified Customer
Verified Customer
Service Price Transparency
Jun 14, 2023 -
Landers Toyota NWA responded
Thank you for discussing with our Service Director, Damon. We apologize for the miscommunication and will continue with our training and education in order to ensure better interactions. Have a great day!
Chris did an excellent job taking care of my 4 Runner.
Appreciate the quality service.
Appreciate the quality service.
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by cssiv777
Verified Customer
Verified Customer
Service Price Transparency
Jun 12, 2023 -
Landers Toyota NWA responded
cssiv777, thank you for the 5-star review! We're happy to hear Chris did a great job taking care of your 4Runner and that we provided you with quality service. We love to read these types of reviews. Please reach out if we can help with any future sales or service needs.
Wrong quote for what happened with my car.
Let customer waiting for an hour and don’t care what problem they have
Let customer waiting for an hour and don’t care what problem they have
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by datcao1305
Verified Customer
Verified Customer
Service Price Transparency
May 08, 2023 -
Landers Toyota NWA responded
Thank you for discussing this with our Service Director and we apologize for the issue that you had on Saturday. We have marked your file to work specifically with the advisor that you have requested to work with going forward. We will continue to train at all times on how best to handle each client's needs in the most efficient and professional manner.
Service was fine no vehicles in lot for sales nor does
Kexus dealer have any vehicles .
Kexus dealer have any vehicles .
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by kingfarm56
Verified Customer
Verified Customer
Service Price Transparency
May 08, 2023 -
Landers Toyota NWA responded
kingfarm56, we appreciate the positive review regarding your service visit for your Lexus. We appreciate your feedback as we're always looking for ways to improve. We hope you'll come see us next time you need any sales or service help!
never helps washing my new car.
they definitely lied to me about it me lasttime
they definitely lied to me about it me lasttime
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by yakupbulut11
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Johnny Guiterez
Apr 27, 2023 -
Landers Toyota NWA responded
We do apologize that we have recently had some issues with the car wash. We do have regular maintenance done on it in order to best take care of our guests, but have recently had to have some fairly major repairs done. Due to parts constraints, that took longer than expected. We are currently waiting on a new drive motor and hoping to have it early next week. Please call 866-298-1541 anytime you would like to see if our car wash is open, as they are updated at all times.
Apr 27, 2023 -
yakupbulut11 responded
I moved to Arkansas on July 6, 2022, and stopped by the dealer in the summer and now today is April 26, 2023, passed over 10 months, but no solution yet. This sounds like the dealer does not want to provide the washing service because this time frame would be enough to get it fix. thanks
Great dealership with fantastic people who enjoy working
there. My service needs were taken care of in a prompt fashion. I bought my Tundra from them and they have done all of my service.
there. My service needs were taken care of in a prompt fashion. I bought my Tundra from them and they have done all of my service.
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by MHDLR5055
Verified Customer
Verified Customer
Service Price Transparency
Apr 07, 2023 -
Landers Toyota NWA responded
MHDLR5055, thank you for the 5-star review! Thank you for being a loyal customer. We're happy to service your Tundra and make sure it's in top condition. Please reach out to make any future appointments.
Starting with the phone call to order the part, to
confirmation of receiving the part,. setting of the service appointment to the installation, all expectations were met. The staff that I had contact
confirmation of receiving the part,. setting of the service appointment to the installation, all expectations were met. The staff that I had contact with was excellent.
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by haevert
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Josh Murrah,
Shawn Wells
, Mark Daniels, Tim Doran, Johnny Guiterez, Jason Jones, Lake Mills, Skye Moler, Seth Snyder
Mar 23, 2023 -
Landers Toyota NWA responded
haevert, thank you for the 5-star review! It's great to hear everything went so smoothly for you from start to finish. We love to read these types of reviews. Please let us know if we can help with anything in the future. We look forward to seeing you next time!
As a retired military member and former business owner
with 40 years before hanging it up, I can confidently attest to the service at Landers. Since purchasing my 4Runner in 2019, everyone at Landers inv
with 40 years before hanging it up, I can confidently attest to the service at Landers. Since purchasing my 4Runner in 2019, everyone at Landers involved in the vehicle's care, from schedulers to garage greeters to service department and anyone spoken to in-between have been well beyond my expectations. Even though expected in the service industry, this is a rare thing! In my opinion Landers is a benchmark dealership! Kudos!!
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by LOBSTIR
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jason Jones
Mar 20, 2023 -
Landers Toyota NWA responded
LOBSTIR, thank you for the 5-star review! We love to read these types of reviews, and it's so great to hear we've exceeded your customer service expectations. We appreciate your loyalty as a customer and are happy to continue to service your vehicle for years to come. We appreciate the kind words and positive feedback. We'll see you next time!
Explained everything to me in a timely manner.
Friendly & courteous . My car was serviced without problems
Friendly & courteous . My car was serviced without problems
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by nananunn
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Johnny Guiterez
Mar 09, 2023 -
Landers Toyota NWA responded
nananunn, thank you for the 5-star review! It's awesome to hear you had a great service visit and everyone was friendly and courteous and took care of your car without any issues. We appreciate your business and loyalty as a customer and look forward to seeing you next time!
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