Chris Johnson
Chris Johnson at Landers Toyota NWA

Chris Johnson | Page 7

Service

Landers Toyota NWA

411 South Metro Parkway
Rogers, AR 72758

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322 Reviews
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322 Reviews

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322 Reviews of Chris Johnson

January 13, 2023

Dealership Rating
Employee Rating

We are very happy with the service we receive At Landers Dealership. Friendly and knowledgeable. More

by SHUN316678
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Murrah, Shawn Wells , Mark Daniels, Tim Doran, Johnny Guiterez, Jason Jones, Lake Mills, Skye Moler, Seth Snyder

Jan 13, 2023

Landers Toyota NWA responded

SHUN316678, thank you for the 5-star review! We appreciate the kind feedback and positive comments and hope we can continue serving you for years to come. We'll see you next time!

December 18, 2022

Dealership Rating
Employee Rating

I asked them to check my horn. It hasn't worked for some time. On my multi-point inspection the box was checked that it worked fine. It didn't. It makes me wonder if the other chec More

by andya711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 19, 2022

Landers Toyota NWA responded

Andya711, thank you for letting us know about your multi-point inspection visit and the issue regarding your horn. We want to make sure our customers never leave our dealership without clear answers about their service visit. Please reach out to our Service Manager Shawn Wells at shawn.wells@landerscorp.com and he would be happy to discuss this further with you.

December 11, 2022

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Employee Rating

Was attended very quickly by an advisor. Advisor introduced themselves, provided a brief description on what to expect during my appointment. Also received a welcoming text message with advi More

by Aleisha Guereca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 12, 2022

Landers Toyota NWA responded

Aleisha, thank you for the 5-star review! We appreciate you using our service department, and we're glad you found our text messaging system helpful. Please come see us again for any future sales or service needs.

November 20, 2022

Dealership Rating
Employee Rating

The service department was great, and they honored the prices that they told me even when it when a little bit over. My only disappointment was when I had the car professionally detailed by the dealersh More

by mattboydstun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 21, 2022

Landers Toyota NWA responded

Matt, we appreciate you letting us know about the situation when you had your car detailed. We would be happy to discuss this further with you. Please email your contact information to our Service Director at shawn.wells@landerscorp.com and he will be happy to look into this for you.

November 17, 2022

Dealership Rating
Employee Rating

Washing option is very poor, my car was not washed properly, not dried as well More

by niteshraj1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Murrah, Shawn Wells , Mark Daniels, Tim Doran, Johnny Guiterez, Jason Jones, Lake Mills, Skye Moler, Seth Snyder

Nov 18, 2022

Landers Toyota NWA responded

niteshraj1, thank you for the feedback. We appreciate your business and hope to see you again soon.

November 06, 2022

Dealership Rating
Employee Rating

Overpriced service. Their value does not match their price tag. I have brought my vehicle several times for an issue and each time I get charged an expensive price, but More

by ELISA.RAMSEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Skye Moler

Nov 07, 2022

Landers Toyota NWA responded

Elisa, it is our understanding that we diagnosed one issue earlier this year and fixed it, then we diagnosed a separate transmission issue on your last visit. We value our customers and pride ourselves on providing quality service work on vehicles while offering fair prices for the work done. If you feel we have not fixed an issue, please let us know and we can discuss the situation further. Please email Shawn Wells at shawn.wells@landerscorp.com.

October 28, 2022

Dealership Rating
Employee Rating

Problem was properly diagnosed…. . (rear wheel bearing gone bad). Quality work done. Completed on time. More

by The Natural
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 31, 2022

Landers Toyota NWA responded

The Natural, thank you for the 5-star review! We're glad to hear we were able to fix your rear wheel bearing on time. We strive for quality service work. Please see us next time for any sales or service needs.

October 11, 2022

Dealership Rating
Employee Rating

Went there for Service and they have a done a very good job and front desk is knowledgeable too More

by mehboob.umer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 12, 2022

Landers Toyota NWA responded

mehboob.umer, thank you for the 5-star review! It's great to hear our service department took great care of servicing your Toyota. Please come see us again for any sales or service help.

October 08, 2022

Dealership Rating
Employee Rating

Need to communicate better what the service will be and how the recalls may affect the use of my vehicle before the appointment More

by G.GERSHNER62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 10, 2022

Landers Toyota NWA responded

G.GERSHNER62, thank you for the feedback regarding your service visit. We understand how frustrating this can be. We would like the opportunity to discuss your recall and any questions you have about your service. Please email your contact information to our Service Director at shawn.wells@landerscorp.com and he will be happy to look into this for you.

September 11, 2022

Dealership Rating
Employee Rating

Been happy with service but not the expensive prices on labor and parts. Don’t like the surveys though More

by cdtwally
Recommend Dealer
Yes
Sep 12, 2022

Landers Toyota NWA responded

Thank you for choosing us for your service needs! We're glad our team could provide an overall positive experience, and we appreciate the feedback. We'll see you in the shop next time!

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