Chris Johnston

I purchased a vehicle from Woburn Toyota and requested cancellation of the extended warranty and related products shortly after the sale. At the time of purchase, I was given my paperwork on a thumb dr cancellation of the extended warranty and related products shortly after the sale. At the time of purchase, I was given my paperwork on a thumb drive that I was unable to open. I requested that the full deal file be sent to me via email so I could properly review my documents. That request was ignored. It has now been over a week, and I received no usable paperwork, no confirmation of cancellation, and no follow-up despite multiple emails and voicemails to the finance department, including Viviani Floes. I also called and left a message for the General Manager and received no response. At that point, I had no choice but to handle the cancellation myself directly through Toyota Financial Services. This is not a misunderstanding or a delay. Toyota Financial Services confirmed the process and even contacted the dealership on my behalf. Despite that, there was still no response or action from anyone at the dealership. At this point, the issue is not processing time. The issue is a complete lack of communication, failure to provide accessible documentation, and failure to act even after escalation. As a customer, you should not have to: Receive documents in a format you cannot access Chase basic paperwork for over a week Involve Toyota Financial just to get a response Contact dealership management and be ignored Handle cancellations yourself because the dealership will not respond I have now been forced to file a formal complaint and pursue additional action simply to get something that should have been handled immediately. If you are considering doing business here, make sure you receive all documents in a usable format before you leave and do not rely on follow-up after the sale. More

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The service department is terrible and the manager does not seem to care. If they continue with the below standards in the service department. They dealership may not survive the Down economy not seem to care. If they continue with the below standards in the service department. They dealership may not survive the Down economy More

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THE MOST FRUSTRATING CAR BUYING EXPERIENCE I’VE EVER HAD I feel obligated to warn anyone thinking of buying here: once they get your money, you’re completely on your own. I purchased a brand-new vehi HAD I feel obligated to warn anyone thinking of buying here: once they get your money, you’re completely on your own. I purchased a brand-new vehicle from this dealership for $70,000. Not even a month later, the sound system stopped working entirely. I brought it in for repairs, they kept it for three days… and handed it back with the exact same issue. I returned again, hoping they’d fix it before a month-long road trip. Two days later, problem still there. The worst part? The attitude. One employee, Maria, looked me straight in the eye and said: “A car won’t run without wheels, you can still drive without a sound system.” Can you imagine hearing that after spending $70k on a new car? When I got back from my trip, I booked another service appointment, thinking they’d finally resolve it. Instead, they canceled on me and told me to take my car somewhere else because they didn’t want to deal with it. This wasn’t just poor service — it was insulting. If you care about your money, time, and peace of mind, avoid this place at all costs. Worst. Purchase. Ever. ⚠️ Stay away. You’ve been warned. ⚠️ More

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