Chris Jones

4/26/2024 Service Department is conniving. Jan 2024 I purchased a CERTIFIED 2022 CT5 Sport with approximately 22,000 miles on it, & as of today I’ve only put a little over 1,000 miles on it. B Jan 2024 I purchased a CERTIFIED 2022 CT5 Sport with approximately 22,000 miles on it, & as of today I’ve only put a little over 1,000 miles on it. By the end of March the brakes started to squeak. I took it in & they said they didn’t hear anything & if I did hear the brakes squeaking that was totally normal because that’s common with the CT5 Sport…uh…I think not. I went back home & took video of my husband driving, braking in both drive & reverse, went back & showed them the video, they drove it & finally admitted they heard the brakes squeak. The service manager Carlos told me bring it back Friday & there would be no charge. When I returned on Friday Carlos said the cost would be $989.00 to clean the pads & rotors. I said no way & went back home. Evil & ridiculous! Lazy & incompetent. More

Helpful 0

Report | Print

Chris is excellent. Help us with everything we need and answered all our questions. He is the best. You did not have a good variety of snacks. Finance people rushed the Help us with everything we need and answered all our questions. He is the best. You did not have a good variety of snacks. Finance people rushed the process and said we dont have the seats warranty and Chris told us we have it. More

Helpful 0

Report | Print