Chris Jung | Page 4

Service after the sale.. While my the process of buying my vehicle was good and I love my Jeep, the customer service after the fact has fallen short! I did purchase a used veh While my the process of buying my vehicle was good and I love my Jeep, the customer service after the fact has fallen short! I did purchase a used vehicle and while it was near perfect it did have a very small, but obvious rust spot on the front bumper. My Jeep is white, so it does stand out. I requested prior to purchasing and picking up my Jeep, if they could simply put a little touch up paint on the spot when they detail it, since the service dept had the paints for these cars. When I got home after getting my Jeep, I unfortunately noticed that the spot was not taken care of. So I simply contacted the dealership, and since they still owed me some paperwork, would they be able to kindly send a small bottle of the Jeeps touch up paint. I was told that they would not do that and that I was welcome to come in and purchase it myself! Really!? They did not compete a requested service prior to pick up and now I have to drive 45 minutes to buy touch up paint! Luckily for me I have a Jeep dealership in town. Great start to this whole experience only to be all blown out of the water by a simply tiny bottle of touch up paint. More

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2015 GMC Sierra WOW!!! If you're even thinking about buying a new or used vehicle you should make this the first and last place you look! I gave these guys and gals WOW!!! If you're even thinking about buying a new or used vehicle you should make this the first and last place you look! I gave these guys and gals at Spitzer Chevy five stars across-the-board! If I could give them 10 stars I would and this is why... it started with the phone call that I made to the dealership and that was with Chris the GM. Very polite very courteous and very informative he didn't talk to me like I was just some guy off the street, which I was at that point. He treated me with respect and talked to me like I had been a loyal customer for years! I had questions and he had all of my answers! Thanks Chris!! The next person I was transferd to was my salesman MIKE ANDERSON. I went into the conversation with this man not really expecting to be treated the way that he treated me, he's a car salesman and 99% of the car salesman's that I have dealt with in my life, well let's just say it hasn't gone over real well in the past! By far the best car salesman I have ever personally met and dealt with in my life! This man went above and beyond what it should take to sell a vehicle! I feel like he wasted a whole day almost just dealing with me, from driving 60 miles away to personally pick me up at the airport to taking me to one of the most famous deli's in the country! We had great conversations about life, sports, family etc! From my Point of view this guy is the franchise player, The face that runs the place! By the time my experience was done with Mr. Anderson I felt like I just gained a friend! Thanks Mike I appreciate everything you did for me! ... so the day comes that I can actually pick up my vehicle! I flew across the country just based on phone conversations that I had with these two men just to buy a vehicle from them! I get to the dealership and I meet Nick Sipe. Before I Even walked in the door he came out to greet me shook my hand and called me by my first name! We chatted for a few minutes outside and then he brought me in to take care of my Paperwork! Him knowing that I had a 20+ hour drive ahead of me he was Very professional, very courteous, he had all my documents ready to go I basically just had to sign my paperwork and I was out the door! Thanks Nick!! I can't say enough positive things about these gentlemen just all-around great guys! I would have no problem traveling all the way back across the country again to purchase my next vehicle from Spitzer Chevy! Especially just to have the pleasure to have Mike as my salesman! I appreciate everything and thanks for the sweet ride! More

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