Chris Kelso

Service and follow up communication was great. Only concern is that the vehicle was not repaired 100%. Had to return to the dealership to have an oil leak repaired that should have been caught bef Only concern is that the vehicle was not repaired 100%. Had to return to the dealership to have an oil leak repaired that should have been caught before I was allowed to take the truck home. More

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Worst service I've ever experienced. Had the car for 13 days to perform a check up and normal service for the mileage. I was informed they had to wait for a part to correct a brake ligh Had the car for 13 days to perform a check up and normal service for the mileage. I was informed they had to wait for a part to correct a brake light that always remained on and fix the fan switch for the airconditioner. was told it might take a FEW DAYS to get the parts. I left the truck and never heard an update without an inquiry from me. I was informed the trucks fluids, brakes, tires and drive train were fine and/or serviced. After 13 days I finally got the truck? I was rarely updated by the technical team leader or his manager unless I inquired nor was I offered a an accomodation, rental car or even a discount for my inconvenience. The total bill was over $1600.00! And, I defy any normal person to decipher the bill/service report I was given. To top it off, I took the car home and a few days later I parked in in my driveway that is not level. I engaged the emergency brake and it rolled own the driveway!!! Remember I was informed my brakes were fine. I'll take it elsewhere and have that fixed. The lobby folks were helpful and gracious. The service folks were alright but not very proactive. The car was returned without so much as a wiped clean dashboard. More

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My girlfriend and I took her car to Landmark Ford in August of 2021 to have her entire engine replaced in her 2017 Ford Escape. To be clear, we purchased the vehicle from another Ford dealership in CA t August of 2021 to have her entire engine replaced in her 2017 Ford Escape. To be clear, we purchased the vehicle from another Ford dealership in CA the year prior so the need for the engine to be replaced was NOT Landmark Ford's fault. We called Landmark Ford and had to wait over a month for her car to be seen for the initial diagnosis. It was determined by Landmark Ford that her engine needed to be replaced, and that it would take around 2 months to do. Supply chain issues and labor are what caused the long wait, and we understood that. 2 months go by of horrible contact. We constantly reached out, via voicemail and text, and consistently were ghosted. We finally received a callback to notify us they forgot to order a specific part for the engine, and that it would take several more weeks to have the part shipped and installed. We understood, and asked for better communication. The communication this time was better, and finally after a several month ordeal August-November, we got her car back. We were happy. Now February 2022 hits and her check engine light turns on. So we call into landmark ford and are told it's going to be a month before the car can get in. Finally get the car in, and it turns out it was running on incredibly low oil because the service department installed the new engine wrong and had leaked oil everywhere. They fixed it at no cost in March, and sent us on our way. A couple weeks later, there were more oil leaks. So we took the car BACK to landmark ford to have it fixed. This was starting to get very frustrating. They "fixed" the car once again, and sent us on our way. Not one day later, we are driving the car and the front right wheel disconnects from its connections ON TRAIN TRACKS. So we are stuck on train tracks, frantically calling police, all because landmark ford forgot to put a nut back on the ball joint (take a look at the pictures). Took it BACK to Landmark Ford for them to fix it (because nobody else would touch the car), and they found MORE oil leaks. 4 weeks later, picked up the car and sent us on our way. Last week, we took the car back to make sure there are no more oil leaks. To our surprise, no more oil leaks. BUT! Money was stolen out of her center console. Gone. I have left the service director a voicemail and am waiting for a response... i will update this review when he gives me a call. DO NOT BUY FROM OR TAKE YOUR CAR TO LANDMARK FORD! You will regret it. More

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On December 14, 2020 I took my 2018 Ford F150 in for oil change. Today, February 27, 2021 I noticed a small puddle of oil on my garage floor. Since I have only put 360 miles on the vehicle since this last o change. Today, February 27, 2021 I noticed a small puddle of oil on my garage floor. Since I have only put 360 miles on the vehicle since this last oil change I was surprised and immediately with some dexterous effort checked the tightness of the oil filter and sure enough it was loose. I must have turned it close to a quarter turn before it was finally tightened up. There is no excuse for this and the tech should be chastised accordingly. I hate to think what would have happened on the road if we had done our usual trip to the Arizona desert this year and the filter came off or loosened to the point of emptying the oil pan during the trip. It is obvious to me that no one checked the workmanship of the tech after the oil change to make sure that all was tight and secure. Looks like I will need to find a more reliable service center. More

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TERRIFIC! The service area is clean and the service have always been completed to our satisfaction on several years of Taurus models and pickups. I wouldn,t go The service area is clean and the service have always been completed to our satisfaction on several years of Taurus models and pickups. I wouldn,t go anywhere else! More

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another easy service visit recent need for repairs brought me in to landmark ford-Lincoln, repairs were completed within one day and the car runs like new- sorry sales but im go recent need for repairs brought me in to landmark ford-Lincoln, repairs were completed within one day and the car runs like new- sorry sales but im going to drive this car some more More

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Great hours for the working customer Making an appointment is easy. Huge selection of times (day or night). Great customer service. Very complete going over service that was done. Would r Making an appointment is easy. Huge selection of times (day or night). Great customer service. Very complete going over service that was done. Would recommend to anyone. More

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