Kathy Douglas

I purchased a 2023 new Mustang Mach-E from a nearby Ford dealership and took it to that dealership for servicing. The Blue cruise, Adaptive Cruise control and Lane Centering stopped working on Feb 27, 2024, dealership and took it to that dealership for servicing. The Blue cruise, Adaptive Cruise control and Lane Centering stopped working on Feb 27, 2024, That dealership told me the problem was national and that Ford software engineering was working on a" fix for this concern and an over the air up date will be done when repair is ready", and that I should give them 2 weeks. I returned to the same dealership on March 22nd, because the Blue cruise. Adaptive Cruise and Lane Centering still were not working. I got the same response, which was that the software would be updated over the air. The strange thing was that these three features were working fine for other Portland area Mach-E owners I knew. So, at the advice of a Ford representative, I took my car to Landmark Ford. WHAT A PLEASANT SURPRISE! The service rep, Kathy Douglas, thoroughly interviewed me about the issues I was having and checked my car in. Kathy called me 4 hours later, said the service department uploaded some software to car and that everything was working fine. Landmark delivered the car to my house later that day. They also charged and offered to wash my car too. I highly recommend Landmark Ford! More

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I've used Landmark Ford for my 2017 Ford Escape. They've been responsive, on time and fully explained everything to me. I'm very happy with them. They've been responsive, on time and fully explained everything to me. I'm very happy with them. More

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I have a old ranger. Tough to find parts and Landmark really came through for me. Thank you Curt! These guys are good,,,,,,,,,,,,,,,,jim Tough to find parts and Landmark really came through for me. Thank you Curt! These guys are good,,,,,,,,,,,,,,,,jim More

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After reading the reviews, I see there is a pattern and that I'm not the only one that was subjected to this kind of service. Short version, I took my car in, they fixed it for just under $1,100 and a wee that I'm not the only one that was subjected to this kind of service. Short version, I took my car in, they fixed it for just under $1,100 and a week later it breaks down. The frustrating part is the technician, Kyle, charged me for two diagnosis checks because he was unable to find the problem within the allotted time. I give them the car again to be fixed and they come back telling me the cost to fix it would be just under $16,000. I definitely feel Kyle, the technician, should have caught that major repair issue in the beginning of this whole process. Now I'm out almost $1,100 for something that should never have been done in the first place. If you have a Ford and it needs to serviced at a dealership, I would try a different one. Kathy is who I dealt with and she was pretty good. She wasn't best at returning phone calls, but when I spoke to her she was detail oriented and gave me the necessary information to make a choice regarding the matter. More

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