Kurt Sorg

I have a old ranger. Tough to find parts and Landmark really came through for me. Thank you Curt! These guys are good,,,,,,,,,,,,,,,,jim Tough to find parts and Landmark really came through for me. Thank you Curt! These guys are good,,,,,,,,,,,,,,,,jim More

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My girlfriend and I took her car to Landmark Ford in August of 2021 to have her entire engine replaced in her 2017 Ford Escape. To be clear, we purchased the vehicle from another Ford dealership in CA t August of 2021 to have her entire engine replaced in her 2017 Ford Escape. To be clear, we purchased the vehicle from another Ford dealership in CA the year prior so the need for the engine to be replaced was NOT Landmark Ford's fault. We called Landmark Ford and had to wait over a month for her car to be seen for the initial diagnosis. It was determined by Landmark Ford that her engine needed to be replaced, and that it would take around 2 months to do. Supply chain issues and labor are what caused the long wait, and we understood that. 2 months go by of horrible contact. We constantly reached out, via voicemail and text, and consistently were ghosted. We finally received a callback to notify us they forgot to order a specific part for the engine, and that it would take several more weeks to have the part shipped and installed. We understood, and asked for better communication. The communication this time was better, and finally after a several month ordeal August-November, we got her car back. We were happy. Now February 2022 hits and her check engine light turns on. So we call into landmark ford and are told it's going to be a month before the car can get in. Finally get the car in, and it turns out it was running on incredibly low oil because the service department installed the new engine wrong and had leaked oil everywhere. They fixed it at no cost in March, and sent us on our way. A couple weeks later, there were more oil leaks. So we took the car BACK to landmark ford to have it fixed. This was starting to get very frustrating. They "fixed" the car once again, and sent us on our way. Not one day later, we are driving the car and the front right wheel disconnects from its connections ON TRAIN TRACKS. So we are stuck on train tracks, frantically calling police, all because landmark ford forgot to put a nut back on the ball joint (take a look at the pictures). Took it BACK to Landmark Ford for them to fix it (because nobody else would touch the car), and they found MORE oil leaks. 4 weeks later, picked up the car and sent us on our way. Last week, we took the car back to make sure there are no more oil leaks. To our surprise, no more oil leaks. BUT! Money was stolen out of her center console. Gone. I have left the service director a voicemail and am waiting for a response... i will update this review when he gives me a call. DO NOT BUY FROM OR TAKE YOUR CAR TO LANDMARK FORD! You will regret it. More

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Refused to fix an acknowledged issue on a 2 year old f150. Told me to go to a different Ford dealership f150. Told me to go to a different Ford dealership More

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Exemplary Service and Very High Quality of Work My 2011 F150 was done on time, on one of the worse snow days we have had in the Portland area in the past 30 years. 12" accumulation overnight while My 2011 F150 was done on time, on one of the worse snow days we have had in the Portland area in the past 30 years. 12" accumulation overnight while my rig was there. The dealer was closed the following day and who would expect otherwise. My own company that I work for is a very service oriented company and we were also closed out of consideration for our employees and the practicality of the situation. The next day with massive snow on the ground, Landmark was open at 7:30AM when I called and when I showed up at 10:30AM to get my truck they had dug it out of their secure storage and sitting in the pickup area warming up and waiting to go home! My bill was not unsubstantial as it is a high mileage truck (200,000 mile service, water pump, brakes and some other stuff) but they gave me a senior discount which was approximately 6% by my reckoning. On a wild weather day, the staff there was happy and I think genuinely having a great time. I could see working there myself if I wasn't thinking about retirement in a couple of years! Since I had my 1993 Thunderbird I have brought my various Ford vehicles to Landmark. The money you pay for the service you receive and the quality of work is more than fair. I have owned five new Ford vehicles which have all been serviced at Landmark. All went (very high) miles with minimal trouble with two being passed down to family members who got many years of service out of them. I attribute the longevity of my vehicles in no small part to Landmark's superior service. You will see me rating some folks below with five stars. This is not BS folks, this is for real :-) Thanks Folks! More

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