Chris Martinez | Page 24

Service Maintenance visit Received fast service at this location. Everyone I spoke to was courteous and helpful. I was happy with the service received and will return in the f Received fast service at this location. Everyone I spoke to was courteous and helpful. I was happy with the service received and will return in the future. More

by MKW Verified Customer Verified Customer

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Excellent communication Apprexiated the multiple messages up dating me on the status. The woman who I first interacted with to schedule the service was awesome, great phone m Apprexiated the multiple messages up dating me on the status. The woman who I first interacted with to schedule the service was awesome, great phone manner, super pleasant and comfortable to talk with and efficient as well More

by ABACUSFARMS Verified Customer Verified Customer

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Great service = happy customers I’ve been coming to Roseville Toyota since 1997, to purchase cars and have my vehicle serviced. I’ve not really had a bad experience ever. The staff a I’ve been coming to Roseville Toyota since 1997, to purchase cars and have my vehicle serviced. I’ve not really had a bad experience ever. The staff are friendly and take care of your needs and wants. I’ve been to other dealerships and this is by far the best one. More

by DJRICE08 Verified Customer Verified Customer

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Worst service department ever. I would not recommend I would rather drive an extra 30 minutes to go to any other Toyota dealership. If I could sell my car and break somewhat even it would be gone immedia I would rather drive an extra 30 minutes to go to any other Toyota dealership. If I could sell my car and break somewhat even it would be gone immediately. The service at this dealership has made me callous and removed all possibilities of ever buying a Toyota again. They should seriously fire every person they have in service, especially the ones that deal with customer service, or at the very least heavily retrain them. Every time they take over an hour to do an oil change or other minor maintenance and then the service writers that are supposed to call you up, are too busy playing games on their phones or texting their friends to care about their jobs. And this was the same kind of “service” we received in numerous visits. I once watched my car get parked and sat and waited to be contacted for it for another 30 minutes before I walked up to the girl, texting on her phone (not on a lunch break either), and asked her if my car was ready to which she replied it will be done when I call you up. 10 minutes later she called me up and said “it just finished”. I wish that I had names of these people so they could be dealt with, but honestly it’s not just one time, one trip, it’s every time and they’ve all been horrible except one nice young man that works in sales. I can not express enough that the service department is terrible, and will never get a recommendation from me. If I could give them 0 stars, I wouldn’t hesitate. This is forcing me to pick an employee, however they are not the ones responsible for this atrocious service but rather the survey won’t let me complete it without selecting it. No one has been a pleasure to interact with from service. More

by Gumbi143 Verified Customer Verified Customer

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ALL GOOD!! CHRIS, A service writer is the best in the business and keeps you informed on your vehicle. He will take advantage of any discounts offered by the d CHRIS, A service writer is the best in the business and keeps you informed on your vehicle. He will take advantage of any discounts offered by the dealership without your asking and stick with problems till solved. He understands for the most part the problems you may be having and works to solve these in a short amount of time. More

by BOBANDB Verified Customer Verified Customer

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Excellent Chris & Shane have been my service guys for over ten years. They have serviced all 6 of my Toyotas. I recommend them both to all. Chris & Shane have been my service guys for over ten years. They have serviced all 6 of my Toyotas. I recommend them both to all. More

by CARTERS161 Verified Customer Verified Customer

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Toyota Service Rocks with Great Customer Care I have two newerToyota vehicles. My warranty just expired and my extended warranty and service contract just kicked in. I needed some things done on b I have two newerToyota vehicles. My warranty just expired and my extended warranty and service contract just kicked in. I needed some things done on both vehicles and TOYOTA came through with flying colors. They comped a rental RAV4 while my repairs were being done and everything was no charge! I would never buy another vehicle without an extended maintenance warranty and service warranty. Due to my planning ahead, all maintenance issues are taken care of for 10 years or 105,000 miles. More

by DOLSEN555 Verified Customer Verified Customer

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Scheduled maintenance. The service department personnel are always very polite, and extremely knowledgeable. They make sure you understand what type of service will be perf The service department personnel are always very polite, and extremely knowledgeable. They make sure you understand what type of service will be performed, and the estimated costs. If other issues are found they notify you right away. I bought my Camry new at Roseville Toyota and would not take it any where else for service. I highly recommend them for your services. More

by MSMQA1 Verified Customer Verified Customer

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Peace of mind As Always I felt. Very well taken care of and feel like I can drive around with no worries. 😊👍🏼 Chris is a great help and shows sincere care. As Always I felt. Very well taken care of and feel like I can drive around with no worries. 😊👍🏼 Chris is a great help and shows sincere care. More

by BLUVDDOG Verified Customer Verified Customer

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Toyota Service Center We just relocated to the Rocklin area. We needed to take our 2016 Prius in for the 30k maintenance. My husband and I were extremely impressed at the s We just relocated to the Rocklin area. We needed to take our 2016 Prius in for the 30k maintenance. My husband and I were extremely impressed at the service we received. In and out in 2.5 hours. Exceeded our expectations. More

by carol_irving Verified Customer Verified Customer

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