F&I department is pushy.
A cash car deal shouldn't take nearly 3 hours. Non-stop, high pressure sales to buy ext warranty, etc..
A cash car deal shouldn't take nearly 3 hours. Non-stop, high pressure sales to buy ext warranty, etc..
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by T-Payne
Verified Customer
Verified Customer
Mar 02, 2026 -
Norm Reeves Toyota Dallas responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Mar 02, 2026 -
Norm Reeves Toyota Dallas responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Chris (salesman) and Zach (manager) went out of their way
to get me into my new 4Runner, with all of the options that I wanted. Over a week’s timeframe, Chris was patient with my requests, while keeping me
to get me into my new 4Runner, with all of the options that I wanted. Over a week’s timeframe, Chris was patient with my requests, while keeping me up to speed on what new vehicles were inbound, their options, arrival dates, etc. Zach gave me an outstanding offer on my 2001 4Runner trade-in and made sure he took care of me with options on my new 4Runner, when there was a hiccup on vehicle availability on the day of purchase.
Chris and Zach are both extremely knowledgeable, friendly and truly went “above and beyond” for me. They made my new vehicle purchase not just pleasant but enjoyable. They are consummate professionals, who did a stellar job representing both the Norm Reeves Toyota Dallas dealership and the Toyota brand. Thank you Chris and Zach for treating me so well, making me feel like a valued customer and facilitating the purchase of my awesome new 2026 4Runner!
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by usmcjets
Verified Customer
Verified Customer
Jan 18, 2026 -
Norm Reeves Toyota Dallas responded
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Norm Reeves Toyota Dallas!
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
They don’t take care of customers or make sure their
sales people do either
sales people do either
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by elaine.57
Verified Customer
Verified Customer
Jan 19, 2026 -
Norm Reeves Toyota Dallas responded
Thank you for bringing this to our attention, Elaine, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Jan 19, 2026 -
Norm Reeves Toyota Dallas responded
Thank you for bringing this to our attention, Elaine, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
I purchased a used vehicle from this dealership and was
told (in a video from their own salesperson, Chris) that it included a dash cam. That was part of why I agreed to move forward with the purchase sigh
told (in a video from their own salesperson, Chris) that it included a dash cam. That was part of why I agreed to move forward with the purchase sight-unseen. When the car was delivered to my home, I discovered the dash cam was not there. The salesperson even admitted he “made a huge mistake.” Instead of taking responsibility, the dealership turned it around on me and said I should have “done the leg work” and that the 8-hour delivery they chose to do somehow excused their error.
To make things worse, I also discovered functionality issues with the driver-side window immediately after delivery. Their response? Not to fix it — but to tell me I could “drive it back yourself and maybe speak to a manager.”
I have never experienced customer service like this — being misled about a feature, blamed for trusting what I was told, and dismissed after the sale. If you're considering buying a vehicle here, do yourself a favor and go somewhere that stands behind their word and their product.
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by Prius
Dec 31, 2025 -
Norm Reeves Toyota Dallas responded
Thank you for sharing your feedback with us. We truly regret the inconvenience and frustration this situation has caused. We understand how important it is to receive exactly what was promised, and we take full responsibility for the oversight regarding the dash cam.
Please know that we have already ordered a dash cam for you, and we are reaching out directly to confirm the necessary details to ensure a smooth resolution. Additionally, we’d like to discuss the driver-side window issue further so we can assist you appropriately.
Your experience matters to us, and we appreciate the opportunity to make this right.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Dec 31, 2025 -
Prius responded
Hi Latrice,
Thank you for responding publicly. I appreciate the acknowledgment and responsibility taken. Before anything moves forward, I need the full resolution confirmed in writing.
To clarity my position — I do not want a dash cam simply mailed to me. I purchased the vehicle under the understanding that the dash cam was already installed, and the reason that mattered is because I have had issues in the past with loose wiring, electrical faults, and non-warrantied aftermarket installs. I only want a dash cam installed professionally and warrantied through the Toyota dealership at no cost to me.
To resolve this matter, 1 require written confirmation of the following:
1 A dealership-installed dash cam, fully warrantied, at no charge
2 A scheduled appointment for diagnostic and repair of the driver-side window issues (auto-down malfunction & incorrect app status)
3 A timeline - when the parts arrive and when installation/repair will occur
Confirmation that there will be no fees of any kind associated with these corrections
Once receive this confirmation by email, I will review and we can proceed
Thank you,
Rachel Siegelman
Chris Mayne was fantastic to work with.
I am a new, out of town customer, and he made the process flawless and very effectively communicated with me.
I am a new, out of town customer, and he made the process flawless and very effectively communicated with me.
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by meljas1230
Verified Customer
Verified Customer
Dec 17, 2025 -
Norm Reeves Toyota Dallas responded
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Chris was knowledgeable and heard my concerns and
questions. He addressed each with professionalism. The whole experience was great, all the way to finance. Thank you!!
questions. He addressed each with professionalism. The whole experience was great, all the way to finance. Thank you!!
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by KATS0911
Verified Customer
Verified Customer
Dec 14, 2025 -
Norm Reeves Toyota Dallas responded
Thank you for choosing Norm Reeves Toyota Dallas. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Chris was great to work with and never made me feel
stupid or pressured. As a single woman buying a car alone, this is important for me. I was not as impressed with finance. He was great and nice until
stupid or pressured. As a single woman buying a car alone, this is important for me. I was not as impressed with finance. He was great and nice until he offered me a lower interest rate only if I bought gap (which I already had through my insurance carrier) and an extended warranty. It’s frustrating that the better interest rate was only available to me if I added on about 4K to my total financed. Overall, I love my car and Chris was excellent.
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by aphillips1308
Verified Customer
Verified Customer
Nov 30, 2025 -
Norm Reeves Toyota Dallas responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Chris delivered such a great experience!
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Chris did amazing!
! He was so patient and showing me my options that was truly best for me. Thank you Chris!!
! He was so patient and showing me my options that was truly best for me. Thank you Chris!!
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by janiesezaragoza
Verified Customer
Verified Customer
Oct 08, 2025 -
Norm Reeves Toyota Dallas responded
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Chris was amazing sales person.
It was a great experience and he is kind and professional. It was definitely worth the drive from Houston, Texas. We will definitely buy from him ag
It was a great experience and he is kind and professional. It was definitely worth the drive from Houston, Texas. We will definitely buy from him again. Thank you again
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by marivelgomez
Verified Customer
Verified Customer
Oct 05, 2025 -
Norm Reeves Toyota Dallas responded
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Norm Reeves Toyota Dallas!
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Such a pleasant car buying experience.
Fast, east and fair. Recommend 100%. Great dealership and salesman.
Fast, east and fair. Recommend 100%. Great dealership and salesman.
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by alliesimpson17
Verified Customer
Verified Customer
Sep 01, 2025 -
Norm Reeves Toyota Dallas responded
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Norm Reeves Toyota Dallas!
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
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