Chris Mayne

🚫 Extremely Disappointing Experience with [Norm Reeves Toyota Dallas] – Feels Like a Bait-and-Switch On July 9, 2025, I found a listing for a 2025 Toyota Tacoma TRD Pro on Norm Reeves Toyota Dallas web Toyota Dallas] – Feels Like a Bait-and-Switch On July 9, 2025, I found a listing for a 2025 Toyota Tacoma TRD Pro on Norm Reeves Toyota Dallas website, priced at $62,639. After I entered my information to unlock SmartPath pricing, the system automatically applied a $2,000 discount, bringing the price down to $60,639. I have a screenshot as proof, and shortly afterward, I also received an official email from Toyota confirming this price along with itemized fees. On the morning of July 10, I called the dealership to proceed with the purchase. A salesperson named Chris answered, and his behavior immediately raised red flags: • First, he said the truck was already sold. • Then he changed his mind, claiming a similar vehicle was arriving soon. • Moments later, he said the truck had not been sold, and asked me to place a $500 deposit. I also let him know that I’m in Florida and will do paperwork online and will be responsible for the cost of shipping the truck from Dallas to Florida. • He requested my driver’s license and insurance, saying he needed to show his manager to move forward with paperwork. I sent all the required information (my ID and Car insurance . Chris then took pictures of the actual truck and sent it to me, which further confirmed that the sale was moving forward. But about 3 hours later, Chris texted me again, saying the website had a pricing error, and the correct price was $62,639, not the $60,639 previously shown. I immediately checked the same website, and at that moment, the price still showed $60,639 — but within 5 minutes, it was updated to reflect the higher price. I called him back — no answer. I called the dealership — they said he was “busy.” About an hour later, someone claiming to be the sales manager called me and coldly told me the website price was a “mistake,” and they refused to honor it. If I wanted to buy the truck, I’d have to pay the full $62,639 plus tax and fees. ⸻ ❗ This Felt Like Bait-and-Switch • The discounted price was generated and confirmed by Toyota’s own SmartPath system. • I received official email confirmation, and provided personal information based on that offer. • Then they changed the price, blamed the system, and stopped responding. • Within minutes of calling me, the website was edited — this doesn’t feel like a system error. This feels intentional. ⸻ ⚠️ My Advice to Other Buyers • Take screenshots and save all email confirmations. • Do not trust SmartPath pricing without written, signed confirmation. • Be extremely cautious with this dealership — in my opinion, this is unethical behavior. More

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Chris was awesome. We negotiated over text and the deal was done. Fast transaction. I’ll buy all my Toyotas from him in the future We negotiated over text and the deal was done. Fast transaction. I’ll buy all my Toyotas from him in the future More

by tim.charlton Verified Customer Verified Customer

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Me and my wife had an amazing buying experience of our very first Toyota at Norm Reeves. Yaela was very helpful and kind. She helped us with all the documentation and financing works. Very impressed by th very first Toyota at Norm Reeves. Yaela was very helpful and kind. She helped us with all the documentation and financing works. Very impressed by the professional work at the dealership! More

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Billy Goss is awesome at what he does. Chris does good he does need to learn more about the products he sells. Chris does good he does need to learn more about the products he sells. More

by johnbourgoynesr Verified Customer Verified Customer

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Chris had been great to work with. We are purchasing our vehicle from out of town and he had done an amazing job accommodating us. We are purchasing our vehicle from out of town and he had done an amazing job accommodating us. More

by carguy849 Verified Customer Verified Customer

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