Chris Nenning | Page 39

Best service as always One thing I can always be assured of is that my experience at Prestige Lexus is phenomenal. The consistent friendly and professional atmosphere and a One thing I can always be assured of is that my experience at Prestige Lexus is phenomenal. The consistent friendly and professional atmosphere and attitude can be found all over the dealership. Thank you again for an easy visit! More

by jo-ellen Verified Customer Verified Customer

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great The staff that I worked with are great in the service dept. although the new service manager isn't friendly and does not speak no smile overall the ot The staff that I worked with are great in the service dept. although the new service manager isn't friendly and does not speak no smile overall the other staff made up for it. they were very informative and friendly. More

by ashalln32 Verified Customer Verified Customer

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First Disappointment I took my car there Saturday to determine why my car was sounding like a truck. After assessing the problem I was escorted to where the mechanic was w I took my car there Saturday to determine why my car was sounding like a truck. After assessing the problem I was escorted to where the mechanic was working to see what needed to be fixed. I asked for a price and was told it would take 15-20 minutes. While waiting I received a text message from the service manager detailing what needed my immediate and fure attention along with the prices. As I was about to select what I wanted done Chris appeared and gave me a print out of what he texted. He said my car was being washed and he’d get m out ASAP. I asked him about the service I wanted fixed and he informed me that he didn’t have the parts onsite they would have to be ordered. Gave me my bill for the oil change and sent me on my way. I called Prestige in Ramsey and was helped by Joe who ordered the part and gave me a loaner. What service! When Joe and Cindy worked at the Middletown service I NEVER experienced this service! I’ll NEVER return. I’ll take my car to Ramsey where they service you better. More

by LEXUS10753 Verified Customer Verified Customer

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Excellent experience Expedite repair under special circumstances. The adviser Chris was very accommodating and kept me up to date thru the process. I broke down while tr Expedite repair under special circumstances. The adviser Chris was very accommodating and kept me up to date thru the process. I broke down while traveling upstate NY for vacation.. my car was towed to the dealership, and although I am not a regular customer there they have treated me the way any one would hope to be treated under this circumstance. They also went the extra mile and helped me to obtain a tow device back to my home. More

by klinger0 Verified Customer Verified Customer

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Excellent Service visit Took my car for a routine service. Received excellent & professional service from service rep. Waiting area was comfortable with plenty of drinks and Took my car for a routine service. Received excellent & professional service from service rep. Waiting area was comfortable with plenty of drinks and snacks while I waited. I received my car clean and completely well serviced. Will definitely visit again. More

by wrs234 Verified Customer Verified Customer

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Excellent service from online to driving away John and the entire sales team was friendly, knowledgeable, and efficient. It was a great car buying experience with excellent customer service. John and the entire sales team was friendly, knowledgeable, and efficient. It was a great car buying experience with excellent customer service. When I noticed something wrong on the car a week later they quickly addressed it and replaced the part with no hassle. More

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Great experience and kind staff the whole time I was their Lexus is the best dealership i have ever been at im happy with the service experience and kind staff the whole time I was their Lexus is the best dealership i have ever been at im happy with the service More

by negeneoates97 Verified Customer Verified Customer

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Above and beyond I recently purchased a used RX 450h from Lexus of Middletown. When it was discovered that the roof rack ordered for the car wasn't ready on the night I recently purchased a used RX 450h from Lexus of Middletown. When it was discovered that the roof rack ordered for the car wasn't ready on the night I came for pick-up, the staff was mortified. They quickly arranged to put me up for the night in a nice hotel across the street, paid for my dinner, and apologized profusely. (I live three hours away from the dealership, so I really appreciated not having to go home and then drive back the next day.) A missed detail like that can happen to any business, not just a car dealership, but the staff, including Corey Hayes, John Roscino, Rebecca Cohen, Chris Nenning, Michael Fischetti and Gary Cohen went above and beyond to address the situation. Their concern was genuine, and they did their best to make sure I was satisfied. I wouldn't hesitate to do business with them again. Nice people! More

by mart816 Verified Customer Verified Customer

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Just what you should get from a Lexus dealership Friendly people Just what I would expect from a Lexus dealership I had been dealing with an other dealership 35 miles further away and decided to Friendly people Just what I would expect from a Lexus dealership I had been dealing with an other dealership 35 miles further away and decided to try your facility I was not disappointed More

by ATAXMAN69 Verified Customer Verified Customer

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Excellent service In and out in no time. Installation was done on time with no problems. The final bill was actually lower than the original quote. We won’t hesitate t In and out in no time. Installation was done on time with no problems. The final bill was actually lower than the original quote. We won’t hesitate to return. More

by RSTROMMER Verified Customer Verified Customer

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