Chris Neslen | Page 2

NO INTEGRITY! The original purchase process of the Hyundai Sonata was a typical dealership experience. I had done research on a Hyundai Veloster and had decided tha The original purchase process of the Hyundai Sonata was a typical dealership experience. I had done research on a Hyundai Veloster and had decided that was the vehicle I would purchase. After pricing around and negotiating via email and texting. I went in and met with the salesman Chris Neslen. I had brought my wife in to be sure she was on board with the purchase and we took the Veloster for a test drive. After talking it over and addressing some of my wife's concerns it was decided we would look at other vehicle options. After a number of hours and test driving numerous vehicles we settled on a Hyundai Sonata Hybrid. There was specific color my wife liked and the only one they had in stock was a demo. Chris mentioned to us it was driven by U of U's head football coach. He had mentioned the Murdock boys are big sports fans and often provided demo cars to local sports people. I was hoping for a decent deal considering it was a demo but when Chris returned the only discount for being demo was $500. The demo had 4000 miles already on it. Despite it being a demo car they still sell it as a new car with full warranty. I like to be a good steward over the money I have so I usually will not work out pricing at the dealership. They have all their tricks of the trade and slide of the hand techniques and you walk out paying much more than you should. I also have to say that I am very principle centered. I think being fair and considerate should be a top priority. Chris had spent hours with us and I wanted to be fair to him as well. I decided I would not get to caught up in the price game and just purchase the car. At the end of the sale I was content with everything. We drove away that night in the dark. I am pretty sure we were one of the last customers to leave that night. The following morning I discovered that there was some fairly good sized cracks in the windshield and some chips in the hood of the car. I immediately sent a message to Chris to report my findings. He apologized and said he would have the windshield repaired. He mentioned there service department was closed but he would try to schedule something. He called me later and told me that their windshield guy only came in on Thursdays and Fridays and that I can come in any Thursday or Friday to have it taken care of. He also said he ordered some touch paint for the chips in the hood. When I was ready to collect on the window repair, I called in to make sure there would not be any issue getting the repair and an oil change done at the same time. The receptionist sent me to the service department who then told me they had nothing on file stating they would provide window repair. I told them who my salesman was and they said he was in a meeting but would check with him. I was then transferred back to the receptionist who asked some additional questions. Before we hung up the phone the receptionist said they were all just getting out of their meeting and that she would transfer me to Chris. I was then sent to his voicemail and left him a message. He called about an hour later and then told me he did not remember making any commitments to fix our windshield. He said there was nothing in our file that stated they would do it. I relayed my experience as described in this post and he said, well unless you can provide proof I can't help you. I told him I would send him screen shots from my phone showing the text conversation where he made the promise. After sending them to him and waiting for a little while he called back. He immediately started doing the back step and saying things like "its been a year ago that you bought the car". He also said, The service manager's not willing to take care of the windshield since its been so long. My question to him is what happened to you can bring it in any Thursday or Friday? I was never told by him or anyone that I had to have the windshield fixed within a certain amount of time. They sold me a new car with a broken windshield and he agreed to have it fixed. Murdock Hyundai lives a double standard... they want to say they are "The best Hyundai dealership Utah has to offer" but will sell new cars with damage on them and then refuse to keep their promise to fix them. In my experience when Murdock makes a commitment to fix something they will find any reason or excuse to back out of the commitment. I have still never received the touch up paint promised. I am personally very disappointed in the lack of honesty and integrity they have displayed at this dealership. More

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GREAT DEALERSHIP !!!!!!! always taken excellent care of our buying needs to our satisfaction we have told a lot of people about this dealership we know a lot of people who t always taken excellent care of our buying needs to our satisfaction we have told a lot of people about this dealership we know a lot of people who truly have purchased from this dealership based on our recommendations and past excellent dealership experience thank you again More

by archer1st Verified Customer Verified Customer

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happy :) Scott Child was very helpful with getting us the car we wanted and helped us get the price of the car down to an acceptable price. Thanks! Scott Child was very helpful with getting us the car we wanted and helped us get the price of the car down to an acceptable price. Thanks! More

by maloveless Verified Customer Verified Customer

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Excellent l Very patient while I struggled to make a decision. Yet, always supportive and attentive to my questions.I can't say enough good about this Dealership. Very patient while I struggled to make a decision. Yet, always supportive and attentive to my questions.I can't say enough good about this Dealership. They have become my friends More

by garyfrandsen Verified Customer Verified Customer

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Awesome Best place to buy a car. Staff is very friendly. Scott Child is a phenomenal salesman who puts the customer first. Go ask for him specifically. Best place to buy a car. Staff is very friendly. Scott Child is a phenomenal salesman who puts the customer first. Go ask for him specifically. More

by ajfaraone Verified Customer Verified Customer

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Elantra Sport Ice storm In Portland. My car arrived but didn't arrive. Called to complain. Car arrived? Overall I like the dealership. This is my third lease. I wi Ice storm In Portland. My car arrived but didn't arrive. Called to complain. Car arrived? Overall I like the dealership. This is my third lease. I will never purchase a car I can't see. It was to frustrating. In the end I love the car I finally got. Still haven't heard from Chris on some kind of a follow up. I guess his vacation was awesome. I might take my business elsewhere after my experience. More

by ikedecker Verified Customer Verified Customer

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Good experience Chris did a fantastic job. Highly recommend purchasing a vehicle from chris and murdock hyundai. Switched from hondas and love the hyundais sonata and Chris did a fantastic job. Highly recommend purchasing a vehicle from chris and murdock hyundai. Switched from hondas and love the hyundais sonata and santa fe vehicles More

by ray.jensen1970 Verified Customer Verified Customer

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Best salesman ! Love Murdock Hyundai! Chris at Murdock Hyundai is excellent! Love Murdock Hyundai and my new 2nd Elantra! Love how Chris is not pressuring whatsoever! Very helpful! Always Chris at Murdock Hyundai is excellent! Love Murdock Hyundai and my new 2nd Elantra! Love how Chris is not pressuring whatsoever! Very helpful! Always recommend Chris and Murdock Hyundai! More

by daweshl Verified Customer Verified Customer

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Great service, friendly and professional staff. Me and my wife are returning customers, so happy with the service we get from the dealership. Great service, friendly and professional staff. They got Me and my wife are returning customers, so happy with the service we get from the dealership. Great service, friendly and professional staff. They got our business for life. Ari Abalos More

by elgaucho007 Verified Customer Verified Customer

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No Haggling over price I live in St George and the local dealer here was not able to get me the monthly lease payment I desired. I let them know I was also dealing with Mur I live in St George and the local dealer here was not able to get me the monthly lease payment I desired. I let them know I was also dealing with Murdock in Murray Ut. When I called Murdock, Chris was able to get me into the new lease at a payment which was exactly what I requested with no questions asked and no going back and forth which drives me crazy. More

by abcornett08 Verified Customer Verified Customer

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