Ryan Knight

If I could leave zero stars I would. Do NOT buy a car here. I spent $50,000 on a brand new new Tucson and 6 months after buying the car they called me and said they lost $1,000 I had put Do NOT buy a car here. I spent $50,000 on a brand new new Tucson and 6 months after buying the car they called me and said they lost $1,000 I had put as a down payment and threatened to take me to collections if I didn't pay it right then. They refused to work with me and ran my credit card for $1,000 SIX MONTHS AFTER I HAD PURCHASED THE VEHICLE! Awful customer service! The employee from the finance department even mentioned that this wasn't the first time this had happened. Also, I purchased the paint protection AND a clear bra and the employee that was over that department scheduled the application incorrectly. If it wasn't for me doing my research on the proper application, it would have been put on my bran new car wrong! All they care about is money and not about the customer experience. Unless you want to get screwed and taken advantage of, don't go here! More

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These people will rip you off on a service contract, they badger you into it, and now if you want service with them you have to Drop your car off and come back 4 hours later, I used it once and then they are badger you into it, and now if you want service with them you have to Drop your car off and come back 4 hours later, I used it once and then they are NOW saying it will be like this for 3.5 years, I will never go to Murdock Hyundai again More

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I just purchased a used vehicle from Murdock Hyundai in Murray at the end of April this year. The car has a recall that i scheduled a service for and needed them to take a look at a noise in the front of t Murray at the end of April this year. The car has a recall that i scheduled a service for and needed them to take a look at a noise in the front of the vehicle that I have been experiencing for some time. The service advisor said it would cost 500$ to fix the noise and that it is a wear and tear part. I find it hard to believe the Wear/tear could not be seen on the vehicle when they did their multipoint thorough inspection before they sold me the vehicle a few months ago. I have been trying to get ahold of a sales manager today and the receptionist keeps transferring me to voicemail won't even put me on hold to speak to someone, super unprofessional and I would not recommend this dealership. More

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Buying a new car I had great customer service asked what kind of features I was looking for and found the right car for me. the financing went very smoothly. I had great customer service asked what kind of features I was looking for and found the right car for me. the financing went very smoothly. More

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Time Sensetive I do not have time to mess around in a dealership for 7 hours. That is my biggest concern. I called in and asked for the most polished salesman they I do not have time to mess around in a dealership for 7 hours. That is my biggest concern. I called in and asked for the most polished salesman they had. Jason Creech picked up and we worked out everything but the color over the phone. I of course called another dealership to see if his price was fair and it was. The guy I spoke with at rival dealership was a real dolt which made the decision even easier to go to Murdock. When I arrived Jason had the three colors I was considering lined up. I picked one and was out in 45 minutes. I would recommend having some questions and calling Mr. Creech. He is a consummate professional. More

by joshyjack690 Verified Customer Verified Customer

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GREAT DEALERSHIP !!!!!!! always taken excellent care of our buying needs to our satisfaction we have told a lot of people about this dealership we know a lot of people who t always taken excellent care of our buying needs to our satisfaction we have told a lot of people about this dealership we know a lot of people who truly have purchased from this dealership based on our recommendations and past excellent dealership experience thank you again More

by archer1st Verified Customer Verified Customer

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Gentle handling Please use what I previously wrote for my review. All in all I had a very positive experience--the feeling of the sales area was warm and friendly un Please use what I previously wrote for my review. All in all I had a very positive experience--the feeling of the sales area was warm and friendly unlike another dealership that I visited (not Hyundai)--when I told my daughter this she said, "You must be the first person who bought a car because the sales area felt warm and friendly!" More

by harry.franta Verified Customer Verified Customer

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Most Regrettable Purchase I experienced the worse service today from Darren Pugh. From this experience I learned that I'd never want to do business with you again. This car sal I experienced the worse service today from Darren Pugh. From this experience I learned that I'd never want to do business with you again. This car sales men represents the image that all buying customer's fear. I purchased a brand new 2016 SUV in December 2015. My purchase agreement was verbally sealed with 5 free oil changes. I went in today to take care of my first oil change and left with a nightmare experience. The mechanics did not have record of the oil changes which caused Darren to be involved. He spent a few minutes locating the information we had agreed on, and advised me that he did not recall offering that to me. This all being said after my car was already serviced. He stated that he believed what I was telling him, but proceeded to locate proof through paperwork within his desk, through the contract agreement information upstairs, as well as involving his manager. After not locating the information he told me not to worry and that he'd ensure this oil change was taken care of. At this point my mother in law and I had spent almost 2 hrs at your location in Murray. So we told him to forget about the paperwork. I explained to him that I wasn't feeling well due to a strain of my vocal cords and could not talk anymore. That's when my mother in law was explaining that I wouldn't lie to him about the oil changes. She explained that she recalls that we discussed that information with her when we purchased the vehicle and asked him why he would think that I'd lie to him about that. That's when Darren pointed his finger at her and asked her if she was involved in the purchase because he doesn't recall her being there. He stated that he can only discuss all of this with me, knowing I have a horrible hoarse voice. She stated that she is helping me due to the strain of my voice as I shouldn't even be talking, per doctors orders. Darren did not like this. He stated, "Fine. She should not be talking then (pointed at me), so you tell me what she is trying to say." My mother in law advised him that she had already told him what I was explaining and that she's not afraid to explain anything further if I needed her to. She stated it's clear that you don't want her to talk, but that she had to for my sake. His mannerism completely changed, his mood was aggravated because she was my voice due to my situation and began raising his voice. That's when he got up and told us to wait. He stated that he'd go figure things out. I watched him walk back over to his managers enclosed area to discuss whatever he was doing. When he came back, I told him that I was completely done. With my throat inflamed I became outraged. As loud as my voice would come out, I began expressing everything on my mind regardless whether I should be talking or not. I proceeded to tell him, "How dare you talk to her like that when she's helping me. What kind of person disrespects his customers? I paid over 30K for my car and you were there to make the sale through everything. Now you're making a fuss over an oil change? You remind me of my girlfriends experience with her car sales men named Brody. You're the spitting image as to why customer's hate purchasing cars because all sales men are out for the money, not the customers. How would you feel if that was your wife being treated like this if she had no voice? How about your family? You're unbelievable and my mother in law did not deserve an ounce of your attitude when she was only helping me, as you can tell from my voice." Darren stated I need to talk to someone about my complaints and that he'd get someone right away. I told him he better. I then pointed at Blake's office and asked him to get him right away. I told him I'd be happy to express my feelings towards my experience and Darren's attitude. I followed him that direction and Blake was not there. I told him to find him, or I'd write a review with exactly what happened. He then found his manager who came and talked to us. The manager, Ryan Knight, profusely apologized and advised that he's never to talk to us again going forward. He handed us the paperwork showing we had 5 free oil changes and he'd deduct 1 from today, since the service was accepted. He reassured me that he would input the information into the computer and that the service department have it in theirs. I appreciated him stepping in and offering this gesture. I unfortunately am not sure I will accept taking advantage of the offers, due to the disgust I feel towards my experience. I explained to Ryan that it's people like Darren that ruin customer's experiences. I don't return to purchase vehicles from this location, because of sales men like him. I return because of the quality of the vehicles. I explained that after today, I have no trust that I'd return to make future purchases. Ryan apologized and again reassured that the oil changes were being taken care of. That was the end of my experience. I am now home outraged with the entire situation. My voice is completely shot and my throat is in excruciating pain. I know that it was not safe for me to react and use my voice the way that I did, but I had no choice but to defend my mother in law who was only caring about my health. I feel that this experience deserves to be heard and major compensation be done for such experience. It's saddening that this happened over oil changes that he couldn't remember, yet he clearly recalled her not being there for the purchase. I'm in complete distraught over this. More

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Best dealership Best car buying experience I ever had. I will recommend Murdock Hyundai to all of my family and friends. I love my new Sonata! Thank you Murdock Hyu Best car buying experience I ever had. I will recommend Murdock Hyundai to all of my family and friends. I love my new Sonata! Thank you Murdock Hyundai. More

by PEMBROKEHAGGIS Verified Customer Verified Customer

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ok sales staff were great ,watch the finance guys closly they don't listen to you very well and want to get every penny out of you they can sales staff were great ,watch the finance guys closly they don't listen to you very well and want to get every penny out of you they can More

by YAMAHARDLY1 Verified Customer Verified Customer

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