Thank you Chris and Richmond Ford team for making my car purchase experience a smooth transition. Chris was top notch. His knowledge of the Ford brand helped me make a decision on the vehicle. Richmond Ford you are very lucky to have Chris on your team. The other team members I met..thank you.
Other Employees Tagged:
"The process was easy and efficient!"
The process was easy and everyone involved had a smile on their face. All questions I had were answered before I ever opened my mouth.
"Great Service & follow up "
Big shout out to Chris P., & the whole team at Richmond Ford Saturday 02/17/18. They helped us get out of a negative equity loan with our trade in & into a 2017 Ford Escape. It wasn't about good enough, it was about I'm going to do what's necessary to try to help you. The entire process worked out the best way possible for us and the entire team that night with lots of patience and hard work on the staffs part. Everything in the paperwork before signing was explained by Chris, not glossed over or fast tracked for us to sign and read "later". Great job by Richmond Ford Lincoln staff. All contact afterwards has been great, there if follow up and follow through, words I rarely associate with a car dealership. All sales associates helped and answered questions about vehicle features. Even pricing certain accessories at the parts counter a later date was easy and pleasant.