Chris Savastano | Page 5

A Truly Nice and Knowledgeable Service Advisor I would recommend Mr. Chris Savastano to the Tucson Community. He is highly professional and knowlegeable regarding GM service issues. I would sugges I would recommend Mr. Chris Savastano to the Tucson Community. He is highly professional and knowlegeable regarding GM service issues. I would suggest that you request Chris as your Service Advisor at Royal Buick and GMC. More

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Great experience with a superior team! I had the opportunity to work with The Royal Buick GMC service team the past couple weeks. Chris Savastano (service advisor) and Josh Dewitt (mechanic I had the opportunity to work with The Royal Buick GMC service team the past couple weeks. Chris Savastano (service advisor) and Josh Dewitt (mechanic) were extremely helpful, patient, intelligent and honest in providing options and costs to repair the problem. I really felt respected and valued as a customer and treated like a friend. The service advisor - mechanic relationship was so in sync and transparent...far superior to what I have witnessed at many other dealer/service repair centers. I couldn't recommend Chris, Josh and Royal Buick GMC stronger. This is an excellent team. More

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First service visit did not go as expected. I made an Appointment for my first Buick experience factory covered maintenance oil change for 9:30 am with Chris. When I arrived at 9:25 they had th I made an Appointment for my first Buick experience factory covered maintenance oil change for 9:30 am with Chris. When I arrived at 9:25 they had three service drive lanes open and 9 cars total ahead of me. I had not written down who the service rep was and did not recall his name at the time. The serviced greeter said no problem he would look it up and took off. 5 mins latter another service rep came out and asked me what i needed and i told him and said i think it was Chris. he said he would check and took off. A third rep came out and asked the same things again and said he would check. He did come back in Two mins and said he could not find me in the Computer but would get things taken care of. A really nice service advisor Nate fisher-Castro then arrived and took all of my information and said they would take care of it and directed me to the waiting area. The waiting area at this service center is the best I have ever experienced. They have a few different areas that you can relax and wait in. Drinks and snacks are also available. After Two hours had passed I became a little concerned as I had watched other customers come in and leave after having their vehicles serviced. I inquired at the desk what might be taking so long in my case. It took about another 15 mins and then i was on my way. I tend to avoid having routine maintenance done at the dealerships because it has always seemed to take forever in the past. At jiffy lube I'm in and out in 30-45 mins. In the dealerships defense they did include a complementary car wash and that may have been the reason it took longer than I had planned for. The service personnel that I interacted with were all friendly and professional and the service center does seem top notched. More

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