Chris Schroeder | Page 24

He was helpful, he didn’t pressure, and he was respectful, and knowledgeable overall good respectful, and knowledgeable overall good More

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Great customer service, he goes above and beyond to find you the perfect vehicle that you are looking for you the perfect vehicle that you are looking for More

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Joe was absolutely great, quick and helpful. Definitely recommend him to anyone! Made sure to answer any questions we had and that we walked out with the car we wanted! Definitely recommend him to anyone! Made sure to answer any questions we had and that we walked out with the car we wanted! More

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Joe was great and very helpful. Between him and Chris they got my wife her car ! Between him and Chris they got my wife her car ! More

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Jacque's pic makes me laugh because he's so much more friendly than that. He's a straight shooter who answers questions and is a pleasure to have on the test drive, unlike others. He's knowledgeable and friendly than that. He's a straight shooter who answers questions and is a pleasure to have on the test drive, unlike others. He's knowledgeable and will find answers when he doesn't have them. In the past, sales people negotiated price; Heritage doesn't, so Jacque gets out of the way, but admits when something is wrong--like a prior (departed) administrator who way undid Jacque's good sales process. Outside of the service dept. not returning a call or two, this is a good place to do business now, especially with Jacque--and fellow salesman Eduard, and Steven in Finance; no pressure. We have bought three cars off him (and a fourth off Heritage in a prior era). Tell Jacque Wayne sent you. More

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Joe McDowell was very professional, friendly and patient. My overall experience was one of the best dealership transactions I’ve had. Everyone was engaged to ensure I had a pleasant experience. My overall experience was one of the best dealership transactions I’ve had. Everyone was engaged to ensure I had a pleasant experience. More

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Be sure to ask for Dennis Mattheu he will treat you like you are family you are family More

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Today we found out that our 2006 CRV is on her last legs and needs to be replaced. I have always gotten good service from Hondas, but had serious issues about the CVT transmissions, tiny engines, turbos, a and needs to be replaced. I have always gotten good service from Hondas, but had serious issues about the CVT transmissions, tiny engines, turbos, and hybrid’s in use on the newer Hondas. Our salesman, Ricky Fernandez was fantastic. He took his time and explained the positives of the new systems and even brought my long term trusted mechanic, Blaine Peters, over from the other building to tell me his experiences with recent model. CRV repairs. That probably tipped me more than anything else towards the car . Then we worked on getting the price to a range with which I was comfortable. Ricky correctly assessed that my wife was heavily involved in the purchase of the car and made every effort to make her comfortable with the purchase too. Ricky also had Chris come talk with us to consider different options and work on the numbers some more.Finally Mr Yim invited us back to the business office. He was able to provide a program to help compensate for the expenses I feared from the new vehicle components. . Having sold and serviced Hondas for about 10 years, and homes for 17 more, I can be a pretty tough sell. (AKA a real pain). These guys had their work cut out for them to sell me in one sitting, but they did a fantastic job of selling us the car. Ricky knew his product, presented it well, nicely answered our objections, used his whole team to help make the sale, and sent us home with big smiles in our new car. I can’t think of anything that he or any of the rest of them could have done better. More

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Not a place for people with challenging credit. Prices on the website are not the same when you come in. Great sales rep! She was very attentive and attempted to help. Finance people were not tran Prices on the website are not the same when you come in. Great sales rep! She was very attentive and attempted to help. Finance people were not transparent in not being able to obtain a loan offer within reason, so there were lots of unwanted surprises. I drove off of the lot with the gas light on. Spent over 15 hours waiting. More

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Thank you for amazing service . Looking a great customer service and amazing deal see Ed. Looking a great customer service and amazing deal see Ed. More

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