Chris Scott | Page 3

"Death Trap"Part 2...I feel I should reintroduce myself since I took down the last review, wont make that mistake again,I am James,A Veteran and a 100% disabled person and my girlfriend is Suzanne,a health since I took down the last review, wont make that mistake again,I am James,A Veteran and a 100% disabled person and my girlfriend is Suzanne,a healthcare worker that has been at work EVERY DAY she was scheduled to work and MORE during this entire pandemic.I went in this past Sat to speak with Chris Scott to talk about the Death Trap we were baited into buying by their own salesman that by admission per Mark,the GM,they have had problems with in the past.I'm guessing Ryan baited someone else into believing they were"buying the best Camaro he had ever seen" before and management had to bail him out. Ryan even had the gull to call and say"Well,the car sure looks good" &"I can't believe the springs aren't even attached to the car" after we had our independent inspection,By a very reputable and highly thought of mechanic that has his shop longer than "The Toy Barn". Anyway,lets get back toSat,after asking Ryan where Chris might be I was taken to where he was,Chris was busy with another customer showing some features on a Mercedes,i hope he also told them that the springs could potentially not be attached to the car and the Mercedes probably had an oil leak but its nothing because its not major.I spoke with a couple of other guys, let them know who I was looking for and why I was there...the whole time standing right in front of the car that Chris was working with so he would see me, meanwhile,who I later in the day found out to be the GM looking up at me from his computer screen while I told everybody else what was I was there for...after waiting for 20 min to speak with Chris about our Death Trap Suzanne sent me a text that Travis had called from the service dept,on my way to the service dept,Mark finally approached me and asked if I was James....hmmm,yep!!!! After his comments about Ryan and the difficulty he has in the past Mark opened up with the springs and how they had been ordered and if no more parts were needed for that job they hoped that would be ready by Tuesday afternoon.That he was going to be a nice guy and lube the brake system even though he had just admitted to me in conversation that they were also aware that some of these cars sit around in not excellent conditions and things dry up....YOU WOULD THINK THAT IF THEY CLAIM TO BE A HIGH END USED CAR DEALERSHIP THAT SAFETY OF THEIR CUSTOMERS WOULD BE PRIORITY" and that one of the first things they would "INSPECT" would be brakes so the cars would actually stop BUT no here at "The Toy Barn'you spend your hard earned money to buy a car that you have to take to another shop to make sure its ok to even drive the xxxx thing.Then in the same comment mark says they aren't going to fix the oil leak between the engine and transmission even though our independent inspection showed that the leak could've been made possible by the slamming of the engine on the ground when the front springs weren't attached to the car...He referred back to the car had sat for a while and the gasket probably dried out,its still an issue....any fluids leaking from any Death Trap is not going to fix itself for free and will ALWAYS lead to bigger problems....at this point in our conversation I am starting to question either the knowledge of people in this business or if he really thinks I am that stupid.Then the icing on the cake...he said "Oh,i saw on the inspection that you thought we greased the back brake, we did the emergency brake" I almost broke out in laughter. I knew then I was getting the story, never in ANY conversation I had with ANYBODY in service or the independent inspection was there EVER any conversation about greasing the emergency brake or that there could have EVER been any issue with that part of the car until Mark brought it up.At that point I was still waiting to talk to Chris and noticed he was no longer with the Mercedes customer and not there.Mark and I talked a little more and then I left him to see if I could find Chris just to reintroduce myself since I AM 100% positive that someone told him I was there to see him.As I walk out the front door Chris is walking thru the parking lot talking on his phone thru the his ear piece he's walked right in front of me past me he hangs up the phone and kept right on walking with his nose in the air like he didn't even see me and went right into the shop.Very professional Chris,most other people call that something else...you walked right past me like you're more important than the Death Trap your boy sold us....sorry not just impressed by nice white shoes I got a whole closet FULL of them too....I am impressed by respect,something that you and the entire sales staff have shown none to us.Your boy Ryan baited us into"the finest Camaro" he'd ever seen and now you gotta cover him, again.From now on my name is Mr.Humphres when I come to "The toy Barn" Now for the finish...of course there are ZERO loaner cars, according to Travis in service the loaner cars are booked a month out....WOW,does that mean they only have one or does that mean they sell so many xxx' that people actually keep coming back to have there cars serviced by the same people that sold them the crap to begin with.I am thinking that no matter what "The Toy Barn"would never have a loaner for us to use, we aren't good enough, even though I have more respect in my little finger than anyone there. So,we were baited into buying a car that by independent inspection should have never been on the road let alone sold to us and now "The Toy Barn" is stating that they will not fix some of the issues that were pointed out in the independent inspection as problems, not minor issues like Mark claims.Not to mention the fact that if the new lowering springs do not work they want us to pay for stock springs.That will not be what we wanted to buy when we were told about the car by Ryan...THAT IS THE SWITCH PART of the "bait and switch" scheme, tell you that you are getting one thing but in return all you are getting is a failed project car. Lets not forget the fact that I am disabled, a vet and Suzanne is in healthcare and the Attorney General is supposed to protect us from people like this.And even though some of these things seem to be an every day occurrence here they have ZERO conscience to actually sell a high end car and will put a car on the road that is undriveable for the sake of a profit and commission.Is everybody in sales a manager,everybodies cards say they are some kind of management My next step is to contact the State of Ohio Attorney General and file a complaint with them. More

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Purchased my first civic hatchback and couldn’t be more satisfied. The service at this place was AMAZING!!! I work in Ashland KY and Toy Barn is located 2 1/2 hours away. I didn’t get off work until 5, so satisfied. The service at this place was AMAZING!!! I work in Ashland KY and Toy Barn is located 2 1/2 hours away. I didn’t get off work until 5, so I got there after closing, but Chris Scott waited till I got there even after hours. The car was cleaned inside and out. The service at this dealership is like no other!!! I highly recommend!!! And ask for Chris Scott!! Thank you again for a great experience and will be recommending to all friends and family. More

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Purchased my dream car ‘95 Impala without ever going into the store. Chris Scott Sr & Jr were exceptional in making this process easy. They made sure I got my car delivered to me in Texas in time for my birt the store. Chris Scott Sr & Jr were exceptional in making this process easy. They made sure I got my car delivered to me in Texas in time for my birthday!! I highly recommend them!! More

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Chris Scott and his staff were excellent to work with on my deal of a 2012 Corvette ZR1..From start to finish I can’t say enough about the level of friendliness and follow through that made me feel very com my deal of a 2012 Corvette ZR1..From start to finish I can’t say enough about the level of friendliness and follow through that made me feel very comfortable with this purchase. Chris also worked with me on my trades and tried to get me the most he could out of them to go towards my purchase. On the day of pickup Chris greeted me and made certain the car was washed, had a full tank and made certain the car was ready to go couldn’t have went any smoother. Toy Barn is a top notch dealership in my opinion. I will be a return customer with any future purchases. Thanks again Chris! More

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***BUYER BEWARE!!!! These guys are greedy CROOKS! I called them about a 2011 Gallardo that they were asking 142.5k for. Spoke with the GM Chris Scott (who pretended he wasn't the GM), he said we can't called them about a 2011 Gallardo that they were asking 142.5k for. Spoke with the GM Chris Scott (who pretended he wasn't the GM), he said we can't do 137k, but we can do 140k, I AGREED and told him lets move forward and I'll pay for the shipping.. Then I told him I'd like to take the car for a PPI (pre-purchase inspection), that's when you heard his voice tremble and Chris Scott tells me "oh you don't need a PPI, we already inspected the car at our shop its good" and kept going on and on about why I don't need a PPI and how I should just trust them... I insisted and told him that I am buying the car 100% and if you already inspected it then you shouldn't fear the PPI and if it comes back clean then we will move forward. He said he would call me right back and never did... (Basically anything to avoid the PPI). The following day (today 4-21-21) I call again and eventually they agree and send the car to the shop I chose for the PPI. The shop called me for my credit card and said they would call me with the report when its ready. About 30 minutes later the tech calls me and says, I've never seen anything like this, but they just came back and took the car, said they got another offer.... These guys have a very dirty business practice, then they wonder why I don't trust their in-house inspection... More

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Buying a car from this Dealership has been top notch. Buying from out of state Chris Scott made it seamless. And Zach Thomas finance manager sold me a phenomenal warranty and made sure it was prefect for Buying from out of state Chris Scott made it seamless. And Zach Thomas finance manager sold me a phenomenal warranty and made sure it was prefect for me and held true when I had an issue that he worked so hard to help me get it handled. Such a great team. Thank you for everything More

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Best Car Purchase in over 25 years! My wife purchased a 2018 MB AMG GLC43 coupe and is ecstatic with it! From initial contact to point of sale, we found Toy Barn to be courteous, profess My wife purchased a 2018 MB AMG GLC43 coupe and is ecstatic with it! From initial contact to point of sale, we found Toy Barn to be courteous, professional and efficient in ever way. We arrived from out of state with a trade in and it was our best all around experience buying a car in over 25 years! From Sam in sales collaborating through the sale, to Tyler in finance offering interest terms and warranty options that fit our needs. We drove off feeling confident and immediately road tested the vehicle on a trip to Florida and back to PA within two weeks. The vehicle surpassed our expectations in every way! Our only disappointment was we did not get to meet the owner and thank him. Toy Barn offers what big new car dealers offer but with a good old fashion personal sales experience. We will be buying our next vehicle at Toy Barn for sure and with a track record of over 30 vehicle purchases it might not be too far in our future :-) More

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Chris Scott at the Toy Barn went above and beyond for me to find the perfect vehicle to suit my needs and my wallet. I would highly recommend taking a peek at this dealership for the next car of choice. I w to find the perfect vehicle to suit my needs and my wallet. I would highly recommend taking a peek at this dealership for the next car of choice. I would also highly recommend Chris Scott to any buyer or car enthusiast. More

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Fantastic place to buy a car from. Our transaction had a few bumps along the way and they handled it perfectly. Chris Scott is a true professional in his dealings with us. The ownership is professional and few bumps along the way and they handled it perfectly. Chris Scott is a true professional in his dealings with us. The ownership is professional and cares about their customers. We will be back to buy again and again. More

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Professional, Quick, and No-Nonsense Just bough a vehicle from the dealership, through Sales Manager Chris Scott. Overall, the experience was great. I needed some time to check out and dr Just bough a vehicle from the dealership, through Sales Manager Chris Scott. Overall, the experience was great. I needed some time to check out and drive various models before I settled on one, and Chris helped me every step of the way. There was no pressure to buy everything I drove, and once I found the one I wanted to buy, the rest of the process was very smooth. Overall, I'd recommend the dealership to anyone with interest in the types of vehicles they sell. As far as the car, I've only had it for 1 day, so I will update this review if there are any issues down the line. Chris assured me that their inspection process was very comprehensive, and that my original manufacturer's warranty would be very much intact. If that holds true, this dealership will have my business for life. More

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