Chris Sebelski | Page 2

Just bad as it can get. Is not my favorite place when is about my car Is not my favorite place when is about my car More

by Hectoracosta1019 Verified Customer Verified Customer

Helpful 0

Report | Print

If I could give a lower rating, I would. As a customer since 2017, my experience with their service department has been nothing but frustration at every turn. After what I experienced today, As a customer since 2017, my experience with their service department has been nothing but frustration at every turn. After what I experienced today, I will never go back— hence why I write this review. First, let me stress that they do not value the customer. If they lose your business, so be it. Today, I dropped off my 2018 Jeep Wrangler to have a couple of minor issues looked at. I confirmed with the technician upon drop off that they would call me prior to making any repairs. I was told I would only pay for the “diagnostics,” unless I elected to proceed with the quoted repairs. After hearing the outrageous cost to make the repairs, I respectfully declined. Upon picking up the vehicle, I learned I was being charged $350 in “diagnostic” fees. $350 TO FIX NOTHING. I understand labor and man hours, but $350 was astronomical. I vented my frustration to the service manager, Lucas Kay, that I had no idea I’d be paying $350 simply to have the vehicle looked at. If I would have known, I would’ve declined and left. After explaining my frustration and confusion, it essentially did me no good. In the end, they didn’t care and was forced to pay the full price. This is essentially the same type of service I’ve received in the past. No concern for the customer. As I go to my vehicle to leave, I see they so graciously left me with all of their trash in the vehicle. Thanks Lucas and to the whole Service Dept. I felt so valued and heard as a customer. I’ll never be back. More

Helpful 0

Report | Print

Great Everyone did an outstanding job, very quick service since I didn't have an appointment. Thanks again for a great job! since I didn't have an appointment. Thanks again for a great job! More

by Edge Verified Customer Verified Customer

Helpful 0

Report | Print

The original reason I brought my truck in was never addressed appropriately and now I have to bring my truck back next week. The scheduling process was ridiculous. I dropped my truck off like I told th addressed appropriately and now I have to bring my truck back next week. The scheduling process was ridiculous. I dropped my truck off like I told the lady I would when I made the appointment then got a call the day I had the appointment asking why my truck was there. I was told I had recalls that needed fixed, but found out when I picked up my truck it didn't apply to my VIN. While your staff were very nice, they inconvenienced me and did not solve my problem. More

by zroberts1986 Verified Customer Verified Customer

Helpful 1

Report | Print

It was good, the help was friendly and straight forward. Thanks. I cannot complain, it went smooth. Thanks. I cannot complain, it went smooth. More

by Michaelbruns66 Verified Customer Verified Customer

Helpful 0

Report | Print

im not came back poor service i dont like the service this time more esspensive and poor service this time more esspensive and poor service More

by claraponce90 Verified Customer Verified Customer

Helpful 1

Report | Print

I scheduled a simple oil change. When going over my car with Chris he pointed out numerous 'issues' with my Jeep. I was overwhelmed by everything he suggested and just nodded 'okay'. When going over my car with Chris he pointed out numerous 'issues' with my Jeep. I was overwhelmed by everything he suggested and just nodded 'okay'. Then comes time to sign to have the work done snd the total was close to $2,100! More

by aleena.loewe Verified Customer Verified Customer

Helpful 2

Report | Print

Honest and kept me informed Supplied me with ride home after I got my car there. after I got my car there. More

by Droberts329 Verified Customer Verified Customer

Helpful 0

Report | Print

Great Always provide great service in a timely, polite, and professional manner. Always have a good experience. and professional manner. Always have a good experience. More

by Calbers Verified Customer Verified Customer

Helpful 0

Report | Print

Pushi Pushing to fix things when I clearly state I only need oil change, Too long of a wait need oil change, Too long of a wait More

by bmnhamada Verified Customer Verified Customer

Helpful 0

Report | Print