Chris Short | Page 2

Ciocca Audi Volkswagen Porsche of Flemington responded

It’s wonderful to know our team consistently delivers for you. Chris and the service department are glad to keep your Volkswagen Tiguan running smoothly. We look forward to your next visit.

Ciocca Audi Volkswagen Porsche of Flemington responded

Thank you for letting us handle your Tiguan’s repair and for sharing how Chris secured goodwill assistance from Volkswagen to cover most of the bill. We’re glad the effort made the drive worthwhile and appreciate your recommendation to others.

Ciocca Audi Volkswagen Porsche of Flemington responded

It’s wonderful to hear that Christina’s assistance and Chris’s professionalism have made your Audi service experience so positive. We appreciate your continued trust in our Audi service department and look forward to caring for your A5 in the years ahead. Thank you for sharing your experience.

Ciocca Audi Volkswagen Porsche of Flemington responded

It’s fantastic to hear our team makes you feel welcome and valued. Knowing the service department goes above and beyond for your Audi A5 Sportback is incredible. We’re glad our sales team has been able to help your family time and again.

Ciocca Audi Volkswagen Porsche of Flemington responded

We appreciate your 5-star review. It’s great to hear the waiting area setup was comfortable and that our coordinators and technicians provided thorough service while returning your vehicle clean. Thank you for trusting us with your Volkswagen, and we look forward to your next visit.

Ciocca Audi Volkswagen Porsche of Flemington responded

Thanks for the Feedback Keith, I'm sorry if we didn't relay the pricing correctly upfront, and I was happy to make the adjustments as a goodwill for you. Unfortunately, things like Taxes and Chemical Waste fees are apart of ever ticket, and we don't have a way to quote them properly in the system. I'm working with the system admins we use to see if we can make a clearer quote ahead of time since your visit so Customer's can see the full picture in advance. Thank you again, and I hope you have a wonderful Summer. Chris Short, Service Manager, 908-782-6578

Ciocca Audi Volkswagen Porsche of Flemington responded

I'm so glad to hear that the team is making you happy! Please feel free to reach out to me if you need anything at all. Chris Short, Service Manager, 908-782-6578

Ciocca Audi Volkswagen Porsche of Flemington responded

Thank you so much for the kinds words. Please let us know if you need anything at all. Chris Short, Service Manager, 908-782-6578

Ciocca Audi Volkswagen Porsche of Flemington responded

Thank you for taking the time to share your feedback. We understand your concerns and apologize for any inconvenience caused by the recent changes to our loaner vehicle policy. Like many in the industry, we’ve had to make difficult decisions to adapt to evolving circumstances, including inventory and operational constraints. While we are no longer able to guarantee loaners or rental reimbursements, we are actively exploring alternative ways to support our service customers as best as we can. We value your business and appreciate your perspective. Your feedback is being shared with our management team for continued review, and we welcome the opportunity to discuss your concerns directly should you wish to reach out.

Ciocca Audi Volkswagen Porsche of Flemington responded

Good Morning Mr. Skelton, As you mentioned, we did find outlines of small kids stickers on the passenger rear glass along with scratch marks all around it which was your concern when you came in. I apologize that I failed to communicate properly, but I in no way said that you or your child caused the damage. I was simply trying to explain what we found, and that Audi declined to cover the repairs as it was damage and not a defect of the manufacturing. As we explained, the cost of the repairs were roughly $1,200 plus tax to replace the damaged glass, but I was happy to assist by using my full $1,000 goodwill limit to help minimize the cost for you. Above and beyond that, we were able to discount the bill to below $1,000, and get the damage covered 100%. Additionally, I adjusted and fixed the other damaged items free of charge that were also not covered under warranty. I assumed that this all would have been good news, but clearly, we failed you in some way to cause the interaction at the time of pickup last night, and this unsettling review I think we went above and beyond to help you with an issue in question, so I struggle to grasp the strong negative reaction you had at the time of pick-up last night as we thought we were giving you excellent news. I apologize that I let you down, and I clearly failed to de-escalate the situation to satisfy your expectations and match the service I have provided you for the last 15 years. Perhaps you will need us in the future, and we’ll always be happy to assist if possible. My apologies again that I let you down. I should have handled your concerns in a more understanding way. Chris Short Service Manager Flemington Audi, VW, Porsche 908-782-6578