Chris Sloan | Page 31

Excellent Quality Vehicle Prices, and Professional Customer I visited other dealership in Birmingham, AL searching for a vehicle. Hendricks Automotive and the Sales Rep Mr. James Kennedy far exceeding the exp I visited other dealership in Birmingham, AL searching for a vehicle. Hendricks Automotive and the Sales Rep Mr. James Kennedy far exceeding the expectations of any other dealership and sales rep that i visited. Hendricks provided me with better quality, pricing, and maintenace package on my vehicle. Mr. Kennedy's professionalism and patience made me feel very comfortable when it came time to take ownership of my new vehicle. Thank You Guys for everything. More

Helpful 0

Report | Print

Smooth as silk! Bought a 2014 F250 and dealt with Amber Williams and Christian Thomas (Client Advisors), Chandler Miller (Finance Manager), and Chris Sloan (Service Bought a 2014 F250 and dealt with Amber Williams and Christian Thomas (Client Advisors), Chandler Miller (Finance Manager), and Chris Sloan (Service Writer). The overall experience was excellent and I am very pleased with everybody I dealt with. Would highly recommend this dealership. JP More

Helpful 0

Report | Print

Just flat out awesome I went to hendrick cdjr in Hoover looking at cars just to get an idea of what my options are. I was greeted by McKenna Anderson , she was very helpfu I went to hendrick cdjr in Hoover looking at cars just to get an idea of what my options are. I was greeted by McKenna Anderson , she was very helpful in showing me different cars and advising me on the different features of the Chrysler products. I could tell that she’s a very knowledgeable young lady and has a bright future in the car industry. Also while I was there she introduced me to a couple of other hendrick people that were very knowledgeable and willing to help with the care of my new jeep. Kristy duke and Chris Sloan in service . Thanks hendrick for the great buying experience!!! More

Helpful 0

Report | Print

Above and beyond Had to take my son's car into the dealer for service. Bought it used from Hendrick. Their sales manager and service department worked on his car wit Had to take my son's car into the dealer for service. Bought it used from Hendrick. Their sales manager and service department worked on his car with more determination to resolve the issues than I have ever seen any other dealer to date since I have been driving. They worked relentlessly until the issue was resolved. Chris Sloan and John Porter have re-installed confidence in me about buying a used car. If anyone gets half of the commitment and service they provided here, they will walk away happy. Great job guys and thanks. Plan to buy my cars from here in the future. Downside to this review is that there needs to be an option for more than five stars - they deserve it. More

Helpful 0

Report | Print

Quick Service Kristy provided quick service with frequent updates. She made sure everything was done to our liking and as fast as possible. We had some modification Kristy provided quick service with frequent updates. She made sure everything was done to our liking and as fast as possible. We had some modifications done to the car, and she scheduled it quickly and everything was setup when we brought it back in. More

Helpful 0

Report | Print

Christian was excellent Great service, friendly, helpful, just overall wonderful. I was so impressed with how well I was treated, it made my purchase easier and the absolute Great service, friendly, helpful, just overall wonderful. I was so impressed with how well I was treated, it made my purchase easier and the absolute best ever! More

Helpful 0

Report | Print

Never Again - Though I'll probably be forced to I’ve never really written a bad review to this degree. However, this company has gone above and beyond the expectation of horrible. A few days bef I’ve never really written a bad review to this degree. However, this company has gone above and beyond the expectation of horrible. A few days before June 22, 2017, my 2001 Town and Country Chrysler Van dashboard went completely out. I had just bought the car from someone, and it was a one owner car. It had been sitting there for over a year, due to the owner having passed away, so naturally I expected a few things would need to be fixed. The dashboard, when it went out, would not show any current speed, gas tank amount, RPM, ANYTHING. And the turn signals would not work. I noticed that this happened when I used the turn signal. I spoke with my mechanic that works on all my cars. He stated that this is an electrical issue that Chrysler most likely would have to fix. Come to find out a few weeks later, Chrysler has made it impossible for outside mechanics to work on their cars, unless paying an outrageous fee for codes and whatnot, making the car owner forced to use a Chrysler dealership. On June 20, 2017, I took my van to Hendricks Chrysler in Hoover. There I spoke with Chris Sloan. I informed him what was going on, etc., and he told me to bring the van for the day on June 23, 2017. I brought the van there, and then find out that the mechanics believe it’s a module that controls the whole dashboard (body control module). The part is “discontinued” as of a few years ago, so they will need to find the part, order it, etc. On June 27, 2017, I texted Chris to find out the status on the part. He stated that it had come in, and asked me to bring the van in the next day. I did that. While bringing the van in for that, I also asked to have the tire rods replaced and alignment done. I figured, since the van is going to be in there all day, might as well get those replaced since that was next on the list. Yes, it was more expensive to have them do it, but at the time, I felt like I was being rightly being taken care of. June 28, 2017, I texted Chris at 1:12 pm to find out the status on the van. No response – There was a call between him and I on this date, informing me that issue had not been resolved. June 29, 2017, I texted Chris at 12:50 pm to check on the status of the van. No response. – Another call between us on this date, with issue not resolved. June 30, 2017, I texted Chris at 10: 17 am and 4:00 pm - No response and no answer to my calls that day till late in the afternoon. At that point, he said the issue was resolved and that I could come pick up the van. I got the van, and on my way home the dashboard went out again. I immediately texted Chris and sent him two pictures showing him proof of the issue. At this point the speedometer started doing some weird things – staying in place and trying to circle around, while everything else on the dashboard went out. I did not get a response from Chris except via call, in which he said he would “talk to his guy”. July 1, 2017, I texted Chris asking if he spoke to his guy. I didn’t really expect a reply from him, it being Saturday, but I wanted to be a constant reminder that this was not going to fly for me. I did not hear from Chris all weekend (nor did I expect to). I finally texted him on July 5, 2017, at 12:01 pm and informed him that the problem was still an issue. I did inform him that it did work for a little bit over the weekend, but the battery died, and everything went out again. His response was: “Okay, I’ll let him know and get back with you”. On July 6, 2017, I took the van back up to the dealership. Chris had “his guy” look at it. I informed him, again, that this only started when I used the turn signal. I stated this SEVERAL times, and saw him write this note down. That afternoon, at 4:49 pm, I received a text from Chris stating that a replacement module was put in, and that everything is “working correctly”. He also stated that the turn signal isn’t giving him any more issues. I thanked him and told him I was on my way to get the van. July 12, 2017 this issue happened again. I called him on July 13, 2017 at 7:12 am. He told me to bring it back in. Apparently, it’s the module AGAIN. I was told that he would call me back July 17, 2017 – but received a text July 18, 2017 apologizing for not calling me back. Asked me when I could bring the van back in again. I told him that I needed to know what the plan was before I bring it back in. I explained that I could not keep leaving it there for days at a time – that I have two kids and this is my main source of transportation for both kids. I asked him what is planning to be done to fix it. He states that they replace the body control module – (and based on my understanding – this will be the THIRD time it’s replaced). I brought the van back to the dealership on July 18, 2017 – in which they confirmed is the body control module that’s faulty – again. I also informed him, that since the last “fix”, my driver’s side door and my back door do not respond to the buttons on either my key fob or inside the door to automatically open. I explained that you can hear it try to unlock, but nothing will open – that it must be done manually. He noted this is in his notes, and said he would have the guy look at it. When I spoke to him on the phone later that day, he claimed that the mechanic said there was nothing wrong with it. July 19, 2017, he states that they should get the part that day or the day after. July 20, 2017, the part has still not gotten in. July 21, 2017, the part is still not in. July 24, 2017, I texted Chris and then was told the part is still not in. At this point, they have had my van from July 18 – July 24. My husband is now fed up, and called Chris. Suddenly they have the part that afternoon. July 25, 2017, I received a text at 9:28 am, and was told that the module is in now and that everything is in working order. I specifically asked, “Did the module resolve the door issues as well?”. He told him he wasn’t sure but that he would check on it. 12:31 pm, I received a text from Chris informing me that the van is good to go for me to pick up and that “everything is working properly”. I told him that I would be there to pick it up after work. I picked up the van, and drove it 5 miles to pick up my kids (where they stay during the day). Immediately, I noticed that NONE of the doors now work. So, it went from two doors not working to now none. I promptly messaged him about this – and as of July 28, 2017 have yet to get a reply. Also, now, as of this morning, the check engine light is back on. Which was the first sign something was wrong with the control body module started acting up. I am severely disappointed for many reasons. First, the fact that Chrysler is making it impossible for customers to have things replaced in a timely fashion, especially after discontinuing parts, and not offering an alternative. Not all of us want to pay 40 Grand for a brand-new car, when Chrysler decides to discontinue parts from it 5-10 years later. Secondly, while Chris was a nice gentleman in person, after the fourth or fifth time of having to keep tabs on him to find out the status, the southern charm he exuberates started pissing me off. And the fact that my husband had to call, an hour after me being told that the part isn’t in, to get the part in that afternoon, is insulting to me as a woman. That just goes to solidify the stigma that women are not seen as competent car owners and can be “passed over” and “placated” very easily. While I could have just taken the van and driven it while waiting a week for the part, the fact that I cannot see the speed that I am going, and the fact that I have two young children, did not make me feel safe or comfortable traveling in. I dread any more issues that I will have with my car, solely because based on Chrysler’s track record, it’s going to be something I’ll most likely have to take to the dealership. We bought the van strictly so we could have more room for our growing family. But right now, at this rate, I’d much rather be cramped up in our Honda Accord. At least we can count on the consistency of that car. More

Helpful 3

Report | Print