Chris Tate | Page 8

Very good so far So far very good. Salesman we are working with is very good We are still looking at purchasing a car if we can get together on price So far very good. Salesman we are working with is very good We are still looking at purchasing a car if we can get together on price More

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The best car experience I have ever had! Chris was amazing. I never thought my husband and I would be able to drive off the lot in a brand new car, but Chris got it done. He worked really ha Chris was amazing. I never thought my husband and I would be able to drive off the lot in a brand new car, but Chris got it done. He worked really hard to get us what we needed with the payments we needed. He went above and beyond to get us a car. I would reccomend this dealership to anyone, even those who have very poor credit. They are the best! More

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Buying a new car Everyone from the receptionist to management, including sales, service and finance were very friendly and attentive. I felt comfortable asking questi Everyone from the receptionist to management, including sales, service and finance were very friendly and attentive. I felt comfortable asking questions and I know I will be welcomed when I come in with more questions. Chris Tate sincerely wants us to enjoy our new car and get the most out of our driving experience. He was a pleasure to work with. More

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A memorable experience.. We were very pleased from the time we enter your showroom. Warm and well versed. Never high pressure sale..but more of a helping hand. We were very pleased from the time we enter your showroom. Warm and well versed. Never high pressure sale..but more of a helping hand. More

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Purchase of a new Frontier Very pleasant experience. Mr Tate went out of his way to make sure we got exactly what we were looking for. Probably my best experience ever buying a Very pleasant experience. Mr Tate went out of his way to make sure we got exactly what we were looking for. Probably my best experience ever buying a new car in Springfield. More

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Awesome customer service Tater answered all our questions and concerns. His knowledge of finance greatly affected our decision to purchase! Without him as our salesman, we pr Tater answered all our questions and concerns. His knowledge of finance greatly affected our decision to purchase! Without him as our salesman, we probably would not have bought our 2018 Nissan Rogue or any other vehicle on your lot. More

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They don't do what they say they will On October 10th, I test drove a certified, pre-owned 2017 Nissan Murano. Chris Tate was my sales rep. I enjoyed him. At the end of the test drive, On October 10th, I test drove a certified, pre-owned 2017 Nissan Murano. Chris Tate was my sales rep. I enjoyed him. At the end of the test drive, I discovered a very long "key-like" scratch on the front quarter-panel and about 1/2 the driver's side door. Chris checked with his people and told me, "no problem, we'll fix that". He went to the main lot, returned to the pre-owned lot with a body shop form for me to authorize work which we decided would be done the next day. So I went through with purchasing the vehicle that evening. I even took the extended, bumper to bumper 100,000 mile warranty for an extra few thousand. So I more than upheld my end of the agreement. The next day when I went to pick up the Murano, I was told that they touched it up with paint. While the scratch was still terribly noticeable, Chris told me that was the "best they could do". Upon returning home and having a few days to contemplate it, I got more and more upset. My wife, whom I purchased the car for, was also not pleased. Now, here comes the fun part... I received a nice email from a lady named Mary a week later on October 17th. Mary's title on the email was Customer Relations Manager. She was "checking in with me to see how I enjoyed my experience". I sent her a detailed reply stating how unsatisfied I was with the outcome of the issue with the scratch. And then another. Over a week later, I have not received a reply - either via email or phone conversation. I believe that for fear of litigation, Mary - who is a MANAGER - was probably told not to respond to me. As such, I informed Mary that I simply could not recommend Youngblood Nissan to any of my friends, family or colleagues and that I would have to give an overall poor rating to my experience. I'm now using this forum to do just that, for future customers to read about my experience. I prefer to do business with those that do what they say they will do for their customers. Anyone reading this knows, a car is a MAJOR purchase and decision. Hopefully my review will help them choose wisely and not let what happened to me, happen to them. More

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Great Customer Service The sales and finance personnel were great. They answered all my questions! They got all my paperwork ready, when I was driving the car. I signed the The sales and finance personnel were great. They answered all my questions! They got all my paperwork ready, when I was driving the car. I signed the paperwork and I was done! More

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