Chris VerHagen

My experience at this dealership from sales to service has been nothing short of completely unacceptable. Buyer beware. First problems arose during the sales process where i was given an interest rate has been nothing short of completely unacceptable. Buyer beware. First problems arose during the sales process where i was given an interest rate figure that i had been supposedly approved for on the sales floor, then in the finance office i was given another, higher interest rate. When asked about the discrepancy, i was given an incoherent answer, coming down to "that’s just how it settled upstairs. " given that i still wanted the vehicle, i let this go. I should not have, given that this is more than likely willful deception and probably illegal. Second issue was from my pre-delivery inspection. Unbeknownst to me, the service department failed to remove suspension spacers on my brand new vehicle, causing my front suspension mounts to be quote "destroyed” within 1500 miles/90 days, according to John at the service dept. My third issue was also related to this same service. When i brought the vehicle in to service a recall and my suspension suddenly rattling and creaking from my destroyed front suspension, one of their technicians had taken my vehicle for a joyride on the roads immediately around the dealership, reaching speeds up to 75mph on roads that have speed limits that max out at 30. Not to mention that this is during the break-in period of my vehicle, causing unknown damage to the long-term reliability of my car. I have completely lost confidence in my vehicle’s reliability and safety as a result. My fourth issue is the complete unresponsiveness from this dealer. Every single time i call this dealer, no matter what department or person i ask for, or what time of day, i have been told that no one is available to help me, and i am pointed to a voicemail box that is equally unresponsive. You also cant reach these people via E-mail either, they will just ignore it if you’re not actively trying to purchase a vehicle. I had to physically go to this dealer on a saturday afternoon to talk to someone about my issue to actually get some level of service. Totally unprofessional. This dealership, despite my continued patience and accommodation, has completely fallen short every single time i have interacted with them. I would never recommend Bill Jacobs VW/BMW/etc. to anyone i know, because of the terrible quality of service i have received and the utter lack of professionalism from the staff at all levels. Do yourself a favor and don’t trust this dealership with your 5-figure purchase. They don’t care about you once that vehicle leaves the sales floor More

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We recently bought a new Atlas Cross Sport, and Ricardo Echeveria made the process seamless and enjoyable. He was very knowledgeable about the vehicle and was so sweet to my 7 year old daughter who was wit Echeveria made the process seamless and enjoyable. He was very knowledgeable about the vehicle and was so sweet to my 7 year old daughter who was with me that day. The overall process took only a couple hours and we left extremely happy. More

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If I could I’d give Ricardo 6 stars! An absolute pleasure dealing with him and dealership! Love the deal I got and love the car I purchased Thank you! Linda An absolute pleasure dealing with him and dealership! Love the deal I got and love the car I purchased Thank you! Linda More

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We had a great experience purchasing our Atlas there! We were immediately greeted by Ricardo and he was awesome. He was very personable and made us feel comfortable. He was honest from the start and we e We were immediately greeted by Ricardo and he was awesome. He was very personable and made us feel comfortable. He was honest from the start and we ended up getting a phenomenal deal! We also were helped by Chris and he, too, was extremely helpful and gave us a great deal on the VSC. HIGHLY RECOMMEND!! More

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Love this place! Got my third VW from Robert B and for the third time had an outstanding experience with him. Chris V in finance was also very welcoming and helpful w Got my third VW from Robert B and for the third time had an outstanding experience with him. Chris V in finance was also very welcoming and helpful when picking out extended warranty’s for my new 2025 Tiguan. Thank you everyone at Bill Jacob’s VW! More

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I recently purchased a car from Bill Jacobs VW in Naperville, and I can confidently say it was the best car-buying experience I’ve ever had. Jim Jacobson is hands down the best of the best! From star Naperville, and I can confidently say it was the best car-buying experience I’ve ever had. Jim Jacobson is hands down the best of the best! From start to finish, he went above and beyond to make the process smooth, transparent, and stress-free. Jim’s knowledge and expertise were evident as he patiently answered all my questions and helped me explore every option without ever making me feel pressured. He truly listened to my needs and made sure I found the perfect vehicle for my lifestyle and budget. What impressed me most was Jim’s genuine care for his customers. He took the time to explain every detail, ensuring I felt confident in my decision. Even after the purchase, he followed up to make sure I was completely satisfied. If you’re in the market for a new or used car, do yourself a favor and go see Jim Jacobson at Bill Jacob’s VW . He sets the gold standard for customer service, and I couldn’t be happier with my new car. Thank you, Jim, for an exceptional experience! More

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Above and beyond service from start to finish. Jim was patient and accommodating. We were anxious to find something that both supported our growing family and also fit into our budget. Jim was rea Jim was patient and accommodating. We were anxious to find something that both supported our growing family and also fit into our budget. Jim was reassuring that he would “make it work” and he exceeded our expectations. We are already looking forward to working with him again! More

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Jim and Gerardo were absolutely great to work with. They helped me out so much with buying my lease. I truly appreciate how honest and straightforward they were throughout the process. Also, want to me They helped me out so much with buying my lease. I truly appreciate how honest and straightforward they were throughout the process. Also, want to mention Chris and Jason, they were very attentive and helped with any issue that came up. Definitely will be coming back to Bill Jacobs VW. More

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Great experience. Friendly staff, especially the sales manager Chris and my salesman Jim. Went above and beyond to help. Friendly staff, especially the sales manager Chris and my salesman Jim. Went above and beyond to help. More

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Jim Jacobsen was an absolute pleasure to work with. Jim was extremely knowledgeable and helped us through the process from start to finish. It was a great experience working with Jim and the entire s Jim was extremely knowledgeable and helped us through the process from start to finish. It was a great experience working with Jim and the entire staff at Bill Jacobs VW. More

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